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Blazing TrailsEpisodes
Salesforce
Blazing Trails
A weekly Business podcast featuring Michael Rivo
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Today we're talking about the launch of Einstein GPT, which is being announced today at TrailblazerDX 2023. We are going to learn how Einstein GPT will open the door to the AI future for our customers. Here to show us the way is Jayesh Govindar
Today we're talking all about the state of sales. In fact, it's the name of our latest sales research, the fifth edition of our State of Sales Report. Here to give us a breakdown is Tiffani Bova, Global Growth Evangelist at Salesforce, and auth
In celebration of Black History Month, we're going to learn about The Hidden Genius Project, a nonprofit focused on training and mentoring Black male youth in technology creation, entrepreneurship, and leadership. We'll also learn about the Sal
Did you know that Salesforce AI Research built an AI language model, Salesforce ProGen, that created the first known 3D structure of an artificial protein designed fully by AI? Learn more about this transformative research and the potential imp
Art is a force for change, as actor and storyteller Laverne Cox has demonstrated throughout her career. Join us for an insightful discussion on how to build a more inclusive world, on-screen and off, from our TIME 100 Equality session at Dreamf
Do women bring unique skills as leaders? That's the question Julia Boorstin, CNBC's Senior Media & Tech Correspondent, set out to answer in her new book When Women Lead: What They Achieve, Why They Succeed, and How We Can Learn From Them. On to
Do women bring unique skills as leaders? That's the question Julia Boorstin, CNBC's Senior Media & Tech Correspondent, set out to answer in her new book When Women Lead: What They Achieve, Why They Succeed, and How We Can Learn From Them. On to
Could bringing back the woolly mammoth be a key to saving the planet? Tech entrepreneur Ben Lamm and Harvard geneticist George Church are betting on it. Together they launched Colossal Bioscience, a genetic engineering company focused on using
Venture capitalist Beth Ferreira, General Partner of FirstMark has spent her career on both the operating and the investment side. Today, she shares what makes successful entrepreneurs tick and how we can take those lessons and apply them to ou
Many of us are feeling the need to be entrepreneurial either at work, finding a new job or even starting a new company. Today we are joined by an incredible entrepreneur Iman Abuzeid, M.D., co-founder and CEO of Incredible Health. Her company i
Jennifer Hudson is shattering glass ceilings and shifting conversations. Listen to her inspiring talk and career advice from her appearance at Dreamforce 2022.
Get tips on keeping the brain young, healthy, and sharp, so you can protect your mind at any age with Dr. Sanjay Gupta, Neurosurgeon, Author & Award-Winning Chief Medical Correspondent, CNN, and Dr. Geeta Nayyar, SVP, Chief Medical Officer, Sal
AI is shaping our future-which is why it's so crucial that companies have diverse, inclusive communities of people creating that technology. Lila Ibrahim, COO of DeepMind joins us to discuss the benefits, the risks and questions associated with
Don't wait to book that holiday travel! Because Stephanie Linnartz, president of Marriott International, says travel is back and busier than ever. Tune in to hear her discuss how the hospitality giant is reimagining what service means to help
The numbers don’t lie! Today we’re talking about the holiday shopping season and how retailers are doing. We’ll discuss what’s happening in stores, what’s happening online and what are the trends. To help us make sense we’re joined by Rob Garf,
What's the secret to ending unproductive meetings forever? Jen Wong, COO of Reddit has cracked the code! On this week's episode she shares her tips on how she runs incredibly effective meetings and empowers her teams. She also talks about how t
How can companies better know and connect to their customers and build more trust? That's a question Seth Godin, marketing guru and founding editor of The Carbon Almanac and Brian Solis, VP and Global Innovation Evangelist at Salesforce and be
Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and Global Innovation Evangelist Brian Solis se
The metaverse promises to be a virtual world of innovation, experimentation and opportunity. It has the potential to change the way brands and creators engage with their customers in this new virtual space. Today we are sharing a special sessio
Unless you’ve been living under a rock, you’ve heard of Levi’s denim. And they’ve heard of you, too. We talk to their staff historian (yes, that’s a job) Tracy Panek about how much customer wants and needs (and sometimes complaints!) have alway
One of the most important, significant, but also complicated customer service relationships we have… is with our significant other. They are significant to us; naturally we want to make sure their needs are met. This universal experience is so
Tighter margins mean retailers need to innovate to stay competitive during the 2022 holiday shopping season. From dialing up the volume on digital to transforming the role of the physical store, future-looking retailers are putting customers at
This thousand-year-old protein continues to delight the palettes of artisanal cheese-loving patrons. But how do cheese makers Mateo and Andy Kehler, owners of Jasper Hill since 2003, keep up with so many mass-produced options on the shelves? Th
The Kanesh Archive, a 4,000 year old collection of tablets discovered in Northern Iraq, reveals that customer service is nothing new. Over 4 millenniums ago, textile merchants would keep records of their sales transactions and customer details!
We went into today’s episode with a big question: when a truly novel product comes to mind for an existing company or just some individual who might end up on Shark Tank, how difficult is it to find out if anyone wants to buy it? So, our corres
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