If you paid an employee $13/hr for an entire year to call patients who haven’t picked up their glasses or contacts, and they recouped $90k, do you think they were productive? Yes or no, and why?

The Importance of Open Discussion in Staff Meetings

May 28th, 2019 7m 3s

Do you really know what your staff members think? This is some of the most important info you will get. You might not really know what’s happening in your practice. What is the patients’ perception about your practice? Make sure your staff fee

How to Increase Your Patient Show Rates

May 13th, 2019 9s

Dr. Ormando talks about the changes Westminster Eyecare Associates made to increase the show rate for patients.

Hiring the Right People and Your Receptionist

May 6th, 2019 6m 36s

Your receptionist can be the reason your patients come back...or DON'T come back. Dr. John Ormando talks about hiring the right people and things to look at when choosing a receptionist for your practice.

4 ways to Increase Your Revenue NOW

Apr 19th, 2019 10m 29s

Dr. Ormando talks about ways you can easily increase your revenue in your practice.

Staff Accountability

Apr 8th, 2019 4m 46s

Dr. John Ormando talks about staff accountability and how to make it easy for your staff to get on board!

Make Your Practice A Community Institution!

Mar 14th, 2019 8m 40s

Dr. Ormando talks about how they have built their practice over the past 18 years from $600k to a forecasted $7million this year! What they did for marketing and his thoughts on what you can do!

Why You Should Use Scripted Dialogue in Your Practice

Mar 8th, 2019 5m 40s

When your staff interacts with patients, it is important to have consistent dialogue to ensure your customer service is top notch!

Episode 7: Do you really need an Office Manager?

Jul 24th, 2018 4m 22s

Today Dr. Ormando simply answers this glaring question. It's a short summer episode, yet very powerful! Enjoy!

Episode 6: Google and Mobile and Optometry...Oh My!

Jun 12th, 2018 13m 20s

Don't be left behind! Listen to why all business owners need to know about the power of Google and Mobile Searching!

04 Pt 2: The Who Behind The Tire Slashing

May 23rd, 2018 22m 44s

Part Two: On this episode, Dr. John Ormando discusses his personal experience as a practice owner. He shares the process of how he earned the respect he needed in his practice.

04: Tire Slashing Was Great For Our Office Culture!

May 9th, 2018 18m 31s

Part One: On this episode, Dr. John Ormando discusses his personal experience as a practice owner. He shares what it takes to earn respect as a business owner when you are in the middle of a crisis.

03: You Have A Mediocre Practice Because You’re Listening To All The Wrong People!

Apr 25th, 2018 20m 30s

Would you take advice from Blake Shelton or Jay Z when writing your hip-hop song? They’re both in music, right? They’ve both been nominated for multiple Grammys. What’s the difference? This podcast is about learning from the people who have suc

02: Office Culture. The Purpose Of A Practice

Apr 18th, 2018 11m 7s

Dr. John Ormando discusses how to create the purpose of your practice in definable terms. By doing this, the office culture improves dramatically due to the fact that everyone realizes that the practice is so much more than the doctor.

01: Office Culture. Save Yourself From A $90,000 Mistake

Apr 11th, 2018 21m

Dr. John Ormando discusses the importance of core values and how they can dramatically improve your office culture and your hiring and firing principals. He goes over systems to implement and how to find your own core values for your office. Ke

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