Workplace conflict is a reality for every organization, and Carol Bowser, is unquestionably an expert on the subject. As I sat down to recap her episode, I ended up with pages of great nuggets of helpful and actionable information. Carol is a former practicing attorney who took the skills she learned in employment law and her training in mediation to create a company that trains others to recognize, manage and resolve workplace conflict. Because wherever there are people working together, there is inevitably conflict. Grab your notepad and get ready to learn!

Together we cover: 😡 How conflicts and tension arise from the gap between expectations and reality 😡 How de-escalation tactics often end up escalating situations😡 The importance of setting your brand standards in order to manage expectations😡 Reviewing her three-part framework for difficult conversations: Know, Do, Feel😡 How to evaluate what your organization’s shared definition of collaboration in practice😡 And more!Ready to hear Carol expand upon each of these points and start making a real impact in your business? You should be! Look for episode 191 in on your favorite listening app, on the website, or watch it on YouTube!

About Carol BowserCarol Bowser, J.D. is a workplace conflict expert. After practicing Employment Law for several years, Carol founded Conflict Management Strategies when she realized a lawsuit couldn’t deliver the level of resolution and satisfaction that is gained when people are actively involved in creating solutions to their workplace conflict.Carol’s clients come from a wide range of employers because conflict is universal across all industries and types of organizations. Where there are people, there is conflict. The key is to help people recognize and address conflict before it damages working relationships and creates organizational drag. In her over 20 years of experience, she has discovered some universal themes about workplace conflict and loves to share how people at all levels can strengthen their conflict resolution muscles.Connect with CarolWebsite: https://conflictmanagementstrategies.com/LinkedIn :www.linkedin.com/in/carol-bowser-2a65691/Instagram: www.instagram.com/carol.bowserX f/k/a Twitter: https://twitter.com/CarolNBowser/Facebook: www.facebook.com/profile.php?id=100057266327543Consultations: https://conflictmanagementstrategies.com/book-a-consult/Email: [email protected]

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