5: Customer Service in the 9-1-1 Center. Identify your Customers
Released Saturday, 20th August 2022
Good episode? Give it some love!
5: Customer Service in the 9-1-1 Center. Identify your Customers
5: Customer Service in the 9-1-1 Center. Identify your Customers
Saturday, 20th August 2022
Good episode? Give it some love!
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This episode helps identify some of the customers that we come into contact with every day in the 9-1-1 Center. Moral of the story: Everyone is your customer, service depends on how you react and interact with them.
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Brainstorm 911 - The Podcast
Approximately 100,000 public safety communicators go to work each day. They answer millions of 9-1-1 calls, dispatch first responders, handle administrative calls, and document information in the background, often going unnoticed and underappreciated. This podcast explores the work of these frontline heroes and offers insights into the industry. Part training, part venting, and always from the heart, episodes will dive into topics of interest to those working in the industry, review research on various related topics, and present observations of the host, guests, and listeners.Join Podchaser to...
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