On today's Brand On podcast, I had the pleasure of speaking with Matt Barnett, the founder and Papa Bear (aka, CEO) of Bonjoro.com. Bonjoro is an app for sending individual personalized videos to welcome and onboard new customers and clients and provide customer service.

We recorded this during an unprecedented time, in which much of the world is suddenly working very differently due to the coronavirus pandemic. Many companies are scrambling to work remotely—at scale.  And they are facing difficult challenges in maintaining outstanding customer service.

Matt talks about the Bonjoro platform, which can be used for 1-on-1 personalized video messages, as well as group video messages. He discusses different use cases, as well as platforms that integrate with Bonjoro—ranging from CRMs to email campaign systems, Slack, Zapier and more.

Bonjoro also recently debuted a new Chrome extension to make it even easier to send video messages from your laptop or desktop computer.

Finally, Matt discusses different tools the global Bonjoro team uses to build camaraderie.