0:40

Welcome back language professionals

0:42

to another episode of the

0:44

Brandy Interpreter podcast . This

0:46

is Mireya , your host . On the eve

0:49

of Translator's Day , I am

0:51

excited to bring you today's episode . I'm

0:53

always excited to bring you all the different

0:55

episodes . You know , the advent

0:58

of digital technology has

1:00

had a profound impact on the interpreting

1:02

profession . Today , remote

1:04

interpreting has evolved into a sophisticated

1:07

field driven by advanced technology

1:09

and shaped by a complex set

1:11

of legal , ethical and

1:13

professional considerations . This

1:15

transformation forms the basis of

1:18

today's podcast featuring

1:20

the authors of the groundbreaking

1:22

textbook on remote interpreting

1:24

. Today , the authors will provide us an

1:26

in-depth exploration of the world

1:28

of remote interpreting , highlighting the

1:30

vital role technology has played

1:32

. They'll discuss the vast spectrum of technology

1:35

competency among interpreters , the

1:37

diverse platforms used for remote

1:39

interpreting and how improvements

1:41

in resolution , quality and immediacy

1:44

have influenced the profession

1:46

. But , of course , I wasn't going to let them

1:48

get away without sharing their personal

1:50

stories on them working together

1:53

on such a robust textbook

1:55

. So , without further ado , please

1:57

help me welcome the authors

1:59

of the remote interpreter textbook

2:01

. Only on the podcast that

2:04

shares your stories about

2:06

our profession . Let's dive in . Today

2:09

I have the privilege of speaking

2:11

with the authors of a very

2:14

much awaited for and

2:16

needed textbook in the field and

2:19

I'd like to welcome them by order

2:21

of textbook appearance . We have

2:23

several guests here today

2:25

and I'd like to name

2:28

each one of them , beginning with Mr Dieter

2:30

Rungi Dieter , welcome .

2:33

Good to see you .

2:34

Thanks , maria , thank you , I'm so happy

2:36

to have you here . And then Catherine

2:38

Allen , returning guest . Hi

2:41

Catherine .

2:42

I'm excited to be here , especially for this reason

2:44

.

2:45

I'm so excited to start the conversation

2:48

around this . Next we go with Caroline

2:50

Riemer .

2:51

Hey everybody . Thanks , mireya for having us

2:53

, really appreciate it .

2:54

Excited to have you . Thank you for being here , caroline

2:57

. Followed by Tatiana

2:59

Gonzalez Estari , which again a

3:01

returning guest . Hi , taty , hi

3:03

everyone , thanks for having us . Mireya

3:06

, absolutely . And then next

3:08

is Daniel Meeder , another returning

3:10

guest . Hi , daniel , hey there , happy

3:12

to be here , happy to have you . And

3:15

, last but not least , we have

3:17

Sarah Stockler . Sarah

3:19

, welcome , thank you so much , I'm so happy

3:21

to be here . Oh , my gosh , I'm so

3:23

excited for this conversation , you guys . So let's

3:25

go ahead and get started , because there's going

3:27

to be a lot of learning , I'm hoping , today

3:30

. So I'm going to begin . I'd like

3:32

to open up our conversation with

3:34

a quote , and this quote

3:36

is from a leading expert of the Blue

3:38

Ocean Strategy and a Global

3:40

Authority on Creative Transformation

3:43

. His name is Gabor Georgebert

3:45

and he's quoted in saying meaningful

3:47

innovation does not need to be based

3:50

on outright invention . Rather

3:52

, there is an exhilarating shortcut

3:54

. It is based on bold

3:56

new combinations of already

3:58

existing components that simultaneously

4:01

unlock heightened levels of consumer

4:04

value and reduce costs

4:06

. And today we will be speaking

4:08

about not just innovation , but

4:10

these intersections of innovation

4:12

that are helping to just

4:15

increase the standards of remote interpreting

4:18

, and I have the authors of

4:20

the book , the remote interpreter

4:22

, as you can see in our backgrounds

4:25

and excited to begin the conversation

4:27

with Dieter . Dieter , if you would help

4:29

our audience get a feel or

4:31

understand the setting

4:34

prior to this

4:36

textbook coming out , what was the landscape

4:38

like out there in the remote interpreting world

4:41

and with technology ?

4:42

Yeah , thanks so much , maria . That's

4:44

a really great question . The

4:47

inspiration for this book I have

4:50

to go back a few years . We

4:54

started the Booslingo

4:56

organization . One

4:59

of the challenges that we had was product

5:02

was very focused on connecting

5:05

multilingual access

5:07

to professional interpreters globally

5:09

and in the

5:11

process of onboarding the first thousand

5:14

or so interpreters into our network

5:16

, one of the challenges we

5:18

had was the spectrum of , let's

5:21

say , technology ability

5:23

and also technology setup with

5:26

interpreters everywhere . It

5:28

was still largely face to face , was

5:30

still largely the main

5:32

way that interpreting was

5:34

delivered . At that point , 70

5:37

or 80% of interpreting was

5:39

still based in the face to face world

5:41

. Again , this is very much

5:43

still pre-pandemic era Saw

5:46

that there was quite a spectrum of capability

5:49

and experience

5:51

and familiarity with

5:54

using remote interpreting

5:56

technologies and

5:59

it occurred to me that maybe

6:01

there was some way we could direct folks

6:04

to some online training

6:06

or to some textbooks or

6:08

what have you , and , quite frankly

6:10

, there was a dearth of

6:12

books and information

6:15

out of that I was able to find . I

6:17

mean there were . Certainly there were some programs

6:20

out there that touched on it , but on

6:22

a fateful afternoon

6:24

I believe I was with Catherine actually

6:26

back in the day at

6:28

an ATA conference and we were talking

6:30

about this and she

6:32

said oh well , there's Marjorie

6:34

standing over at the bar over there

6:37

I think it was the Lopi bar , you

6:39

should talk to her about that . And

6:43

so I think it went something like this I

6:45

moseyed over to the bars and said hi

6:47

, marjorie , my name is Dieter and

6:50

I would love to talk to you about perhaps

6:52

cross-cultural communications , considering

6:55

putting together a program

6:57

, a training program and

7:00

a book , around remote interpreting

7:02

. I think it's a reasonably

7:05

important thing to do . And

7:07

then , marjorie's usual fashion , she turned me and

7:09

said that's great . When are you starting on the first chapter

7:12

? Which

7:14

wasn't what I had in my initial

7:16

week . But I'll

7:18

bite . And

7:21

that's how the conversation started around

7:23

the need for this book . Never

7:26

could I have imagined at that time that it would

7:29

become 630-plus

7:32

page volume one In

7:34

the wings . We have volume two waiting , which will

7:36

be another 600-plus pages at some

7:38

point , and

7:40

there's just a lot of material out there . And

7:43

it expanded to really encompass all

7:46

the important aspects of

7:48

being a professional remote

7:51

interpreter right across the spectrum

7:53

of topics , whether that's technology-based

7:56

information and learning

7:58

or just self-help , self-improvement

8:00

, professional development , legal

8:03

and compliance considerations all

8:06

sorts of things that we determined

8:08

needed to be included in a

8:10

book of this sort and

8:13

argued fortune that the folks from Marty

8:15

Up Health were also looking to do something

8:18

like this , and we managed to

8:20

put together this amazing team

8:22

of authors from all sorts of walks

8:24

of life from the interpreting space and

8:29

, yeah , it took a while to get off the ground but when it did

8:32

we really took

8:34

inventory of things that needed to be in a book

8:36

like this for professional development and career

8:38

trajectory of interpreters

8:41

that want to get involved in remote interpreting .

8:44

Remote interpreting wasn't a

8:46

new concept , of course

8:48

, right , this wasn't like the new innovation

8:50

that we were talking about . You were

8:53

looking , or at least it sounds

8:55

like your idea was to centralize

8:57

the information in

8:59

a textbook , or what was that vision

9:01

that you initially had , which sounds like

9:04

it evolved after that and took a life of

9:06

its own right , a form of its own . Yeah , what was

9:08

that initial vision ?

9:09

So the thing I mean you're absolutely right . I

9:11

mean telephonic interpreting has existed since

9:13

the 70s , right ? And I

9:16

believe it started in Australia , I believe

9:18

, initially with their telephonic

9:20

interpreting programs and then in the

9:22

80s it took off in the US and also

9:25

in Europe and it eventually

9:27

evolved into

9:29

video remote interpreting as well , and

9:32

we touch on some of that history in the book , of course . But

9:36

one of the things to notice when we

9:38

started Boost Lingo was that

9:40

there was quite a again

9:42

, quite a spectrum of technologies that were being

9:44

used , lots of different hacks and

9:48

different software programs that folks

9:50

were using to try to connect

9:52

interpreters to end

9:55

users , to support language access

9:57

, and we felt that

9:59

there was really a need to consolidate

10:01

some of these technologies and create

10:04

a place where a consistent

10:06

experience for interpreters , so that

10:08

when you walk into a

10:10

booth or you join a particular call , that there

10:12

is some familiarity and some ease

10:15

of use of this technology but

10:17

also a process around it . There just seemed

10:19

to be a lot of different ways that people were approaching

10:22

this out there and definitely a need to

10:24

consolidate the information

10:26

that's out there and provide some

10:28

guidance to folks that want to become

10:30

more actively engaged and involved in

10:32

interpreting remotely

10:34

, and the challenge really was that

10:37

some people were using web conferencing

10:39

software or Skype or combination

10:42

of who knows what , and

10:45

so for the end user , the experience

10:48

also ran the gamut . It

10:50

could be wildly disorienting

10:52

and awful , or it could be

10:55

pleasantly and surprisingly

10:57

good and productive and helpful

10:59

. And those are the moments that

11:01

we all like to live in , is seeing that

11:03

someone is quickly , efficiently

11:05

and clearly being helped out

11:07

in an interpreting session through technology

11:10

.

11:11

Yes , the good old days of when

11:13

we didn't know what to use in

11:15

order to provide our language services

11:17

to our LEP community . I

11:20

remember those good old days Well , thank

11:22

you so much , dieter . I think that definitely sets

11:24

the stage in terms of why

11:26

the need for such a book . I do remember

11:29

at one point hearing

11:31

, oh , we're going to roll out remote

11:34

interpreter textbook , and it was like this excitement

11:36

behind it , because I absolutely

11:39

was one that needed more support

11:41

. I did not come from the remote interpreter

11:44

world , nor did

11:46

I have any practice or

11:48

tools , and the best thing

11:50

that and it was indeed the best

11:52

thing out there at the time at least that

11:55

resonated with us interpreters

11:57

in public education was

12:00

a standards of practice

12:02

document that was created by

12:05

back then it was the AITE

12:07

work group and where

12:09

individuals came together , and so it was like

12:12

this one pager compared

12:15

to volumes of a textbook

12:17

, and this was a document that

12:19

I utilized in order to inform

12:22

our district administrators

12:24

on the proper procedures and

12:26

equipment that was needed for us interpreters

12:28

to be able to provide . If

12:30

this handy dandy book would have been available , of course

12:32

I would have thrown this book at them instead

12:34

, but so it took

12:37

quite some time , and we know why

12:39

. Obviously , now , with all the resources

12:41

that are included , I'd like

12:44

to jump into the very first part

12:46

of the textbook , which chapter

12:48

one , by the way of this textbook gives us an

12:50

overview of landscapes , sort of what Dieter

12:52

just shared with us with regards

12:54

to the remote interpreting

12:57

and the profession . But

12:59

chapter two , that is also

13:01

co-authored by Dieter and Catherine

13:03

Allen , talks about the remote interpreting

13:05

technology . So I'd like to have

13:08

both Catherine and Dieter sort of chime in

13:10

in what we can find in

13:12

this first chapter and why the need

13:14

to begin with this type

13:16

of information first for

13:19

this particular audience .

13:20

Want me to start Dieter , or do you want to dive in ?

13:23

I'll just start and then I'll pass the baton . Chapter

13:27

two starts with a historical overview of

13:29

the beginnings of remote interpreting and

13:31

sort of the history there , and I think

13:33

it's always important to know

13:35

where you came from , to know where you're going . So

13:38

there's a very quick

13:40

overview of the growth of the industry

13:42

and the thing about it and , Catherine

13:44

, I'll let you take it from here , sort of thing . But

13:47

we started writing this book just shortly

13:49

before the global pandemic began

13:52

and even

13:54

at that time technology was

13:56

a moving target . A lot of things were changing

13:58

in the RSI world very quickly

14:01

in terms of technologies and

14:03

certainly in the general interpreting

14:06

technology world there were advances

14:08

almost on a monthly basis . So

14:11

to write a technology chapter as

14:13

it's evolving in front of your eyes , it's

14:15

also super , super challenging

14:18

. But , Catherine , I'll take

14:20

it forward from there . This was part

14:22

of the fun that we had writing that chapter

14:24

, right .

14:25

Well , I think one way to look at it is if you think

14:27

there's sort of two main modalities

14:30

of delivering interpreting

14:32

, it's on site and remote . So

14:34

just think about what , if you think about that

14:36

, that means that remote interpreting

14:39

, just as on site interpreting , is happening

14:41

in every setting and every specialization

14:44

for every purpose . So

14:47

when some people , when they hear remote interpreting

14:49

, may think oh , you're talking about on demand

14:51

healthcare interpreting with telephonic

14:53

or video in a hospital , right

14:55

? Another person would hear remote interpreting

14:58

and think , oh , you're talking about when

15:00

they call me , when I have to do a , you know , like as

15:02

a conference interpreter , I'm on Skype or I'm

15:04

on Zoom , right . So we

15:06

can't really approach the topic until

15:08

we get a handle around that frame , like

15:11

it's a modality that allows

15:13

interpreting services to be delivered through

15:15

technology in any

15:17

kind of specials in our setting . So

15:21

that second chapter really tries to categorize

15:24

you know what are the different

15:26

kinds of technology used for different kinds

15:28

of interpreting services in different settings

15:31

and for different specializations . So for on

15:33

demand , where you have a pool of interpreters

15:35

in the background and a technology platform that's

15:37

allowing somebody to press a button and get

15:39

immediate access . You know , for the purposes

15:41

of providing language access

15:44

, you know , to immigrant communities . I

15:46

mean it's that plays out differently in different

15:48

countries , but that's one kind of remote

15:50

interpreting technology . And then you have , as

15:53

Dieter mentioned , right before COVID and then of course

15:55

, during COVID , the remote simultaneous

15:57

interpreting . You know , dedicated platforms trying

15:59

to tackle . How do we do

16:01

, you know team interpreting

16:03

with simultaneous interpreting for meetings

16:06

and conferences . You know what does that look like and

16:08

that's still ever evolving . And

16:10

then you also just have a

16:12

lot of interpreting that happens that I don't think anybody

16:14

ever tracks or captures , but which many

16:16

interpreters work for . When you get called

16:19

to do the deposition and they do it on a Zoom

16:21

call . Or you get called to do , you

16:23

know , the business meeting and you're doing that

16:25

over teams . I mean , there's a remote

16:27

interpreting is happening both in

16:29

a very formal , scheduled , intentional

16:32

service market demand delivery

16:34

, and it's also happening more

16:36

ad hoc , right . So that's what that

16:38

second chapter tries to categorize

16:41

and capture . You know , like , how can we think about this ? These

16:43

are the different categories , these are the different kinds of

16:45

platforms . Here's where they you know

16:47

where they're delivering services

16:49

and then the reader can decide where they fit

16:51

in .

16:51

That I can't even imagine what

16:54

it's like having to feel

16:56

like you've completed a part

16:58

of the chapter only to find

17:00

out , as Dieter said , that something

17:02

new had changed . How are you tackling

17:05

these ever evolving changes as

17:07

you were working on this topic ?

17:09

I would say I'll answer . Then you go , dieter

17:11

. What is that ? There's obvious caveats

17:13

right written into any of these

17:15

technology chapters . Like as of this publication

17:18

. This was the norm . So you

17:20

have to help people understand that

17:22

obviously some of that specific

17:24

information may be outdated , but the overall

17:27

you know kinds and categories

17:30

of those modalities isn't going to change

17:32

. I mean , that category is still there

17:34

. So we did our very best to create

17:36

writing that would allow give

17:38

someone guidance . Even if the specific technology

17:41

has advanced or changed , the guidance

17:43

will still get you to where you need to go . That

17:46

was how we tried to approach that .

17:47

I would agree because foundationally you know the way

17:50

that you deliver telephonic

17:52

or mini remote interpreting . The

17:54

general process stays pretty stable

17:56

. What has improved

17:59

, obviously , is the fidelity of the experience

18:01

, the quality of the video , the resolution

18:03

of the video , the immediacy

18:05

of the technology and

18:08

you know the user interfaces

18:11

have become a little more efficient

18:13

, a little more elegant , a little easier to handle

18:16

. You know always . You

18:18

know iterative , gradual improvements on

18:20

the technologies . But also , you know

18:22

, contained within that chapter is definitely

18:25

some guidance to interpreters

18:27

to make sure that they

18:29

are keeping pace with

18:31

the technology a little bit and being

18:33

poised for what's coming next

18:35

. You know , as an interpreter , especially

18:38

as a remote interpreter , you are an IT worker to

18:40

some extent . So it's important

18:42

you know no one's expecting an interpreter

18:45

to become a programmer or

18:47

a you know deeply technical

18:49

IT networking professional

18:51

. I mean it can't hurt .

18:53

But I felt like I was .

18:56

Sometimes you are , and sometimes , as an interpreter

18:58

, you find yourself troubleshooting

19:01

for clients and end users . It's a fact

19:03

. But you know , the rally

19:05

is that the tools are getting easier to use , the

19:08

experience is getting better , both for interpreters

19:10

and for end users . But

19:12

it's incumbent upon you , know , the interpreter

19:15

, to just poke your head out

19:17

of the go-for-hole every once in a while and see

19:19

what's going on in our technology

19:21

space and just keep abreast of

19:23

what's changing . I think it's important

19:25

just from a professional development perspective and

19:27

also just allows interpreters

19:30

to take stock of

19:32

where things are headed and maybe where they

19:34

need to put some energies in terms of additional

19:37

IT training or just

19:39

information gathering .

19:40

Yeah , I think that one of those things in the first chapter

19:43

for me and the first couple of chapters

19:45

excuse me for me was definitely getting

19:47

a feel for how big , you

19:49

know , this specific modality

19:52

is and it's global , it's

19:55

not just for us here in

19:57

the States and you know , even

19:59

seeing the difference between pre-COVID

20:02

you know that beautiful graph that is included in there

20:04

and the pre-COVID use of technology

20:07

, and then in the midst

20:09

of COVID , but then after , to

20:12

see that that number remained

20:14

spiked , it didn't go back to what it

20:16

was before . I think that says

20:18

something and it gave just this perfect

20:20

visual of what occurred

20:23

in such a short amount of time

20:25

.

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21:42

.

21:46

It really put the spotlight . You know , the

21:48

technology existed up to the lead up to

21:50

the global pandemic . The global pandemic

21:52

really put the spotlight in the fact that , hey , this technology

21:54

is here , it can be used and

21:56

we all need to continue to communicate and

21:59

provide language access . And

22:01

guess what ? We're ready

22:03

for it . So during the pandemic

22:05

, people became accustomed to communicating

22:08

via the various different web conferencing

22:10

applications and video apps

22:12

out there , and so , when things

22:14

kind of restored back

22:17

a little bit , folks were

22:19

comfortable with it now and it became

22:21

more part of the day-to-day

22:23

life , let's say for the

22:25

end user population and also for interpreters

22:28

. And let's face it , this technology

22:31

has opened up opportunities for interpreters in

22:33

ways that you know

22:35

. You can be supporting a

22:38

as an Australian interpreter , an overnight

22:41

medical interpreting for a

22:43

US-based hospital or vice versa . You

22:45

know US-based interpreters or European

22:47

interpreters supporting Asia

22:49

Pacific , and you can

22:52

effectively do your job from any remote

22:54

location , and so it expands

22:56

the opportunities multi-fold . You

22:59

just you don't know where your next

23:01

gig could come from

23:03

, but it could be literally anywhere on the planet .

23:06

And wearing literally anything . If your camera

23:08

was off , including slippers

23:11

, right , I could just do my job

23:13

in slippers . That was phenomenal

23:15

, sarah .

23:17

No , I just wanted to include with the slippers

23:19

. We have some fun Easter eggs and

23:21

stories that are based

23:24

on real facts , but no identifying

23:26

information included of some you

23:28

know interpreters who think they're not going

23:30

to be on video but are so definitely

23:32

check out the book if you want a fun story about that .

23:35

And that's a great segue actually to the very

23:38

next chapter with , which was authored

23:40

by Caroline , in setting yourself

23:43

up to perform remote interpreting . I think one

23:45

of the biggest questions , aside

23:47

from what technology do I need and equipment

23:49

, is just getting a feel or an understanding

23:52

of how to appropriately set

23:54

up , and there were a lot of misconceptions

23:56

out there when it came to remote interpreting , including

23:58

that you could interpret with

24:01

your phone while you're driving

24:03

right .

24:04

Caroline , oh yeah

24:06

, and I won't name any names either , but

24:08

definitely seen it all when

24:10

it comes to what people think they

24:12

can get away with in a remote setting

24:14

. But it's

24:16

from those stories , from those

24:18

experiences , personal experiences

24:21

, that we created this really

24:23

nuts and bolts , hands

24:25

on chapter on how

24:27

to set yourself up for remote interpreting , and

24:30

so a lot of it is based on you

24:33

know needs and demands , and

24:36

also based on the interpreter's perspective

24:38

, like from their perspective , what is

24:40

going to be the easiest and

24:42

most efficient way to get your setup

24:45

solid for whatever job

24:47

you're trying to do .

24:48

So for the individual that is listening , let's say

24:50

, and perhaps hasn't yet experienced

24:53

remote interpreting , what

24:55

would you say would be those key things

24:57

that they would need to have just in the

24:59

forefront and have that knowledge and an understanding

25:02

, because maybe they don't have an understanding

25:04

of how you can set yourself up .

25:06

Yeah , so in this , in the

25:08

chapter three , we do have a

25:11

pretty robust checklist that goes through

25:13

in detail . We go through that now and

25:15

list off everything . But some

25:17

of what we review is you know , the equipment

25:20

, how to maintain the equipment

25:22

, the quality of the audio

25:25

, the equipment , the management

25:27

of the audio equipment . It

25:29

really does sound like remote interpreters are

25:31

IT technicians

25:33

at this point . And

25:36

then , of course , for video , you know

25:38

you want to make sure that you have a high definition web

25:40

camera . We

25:42

tell you what we recommend and what

25:44

to avoid as well , and

25:47

of course these things , like the technology

25:49

chapter , are changing very

25:51

quickly or updating

25:53

very quickly . We also talk

25:55

about you know the actual office

25:58

setup , so how close

26:00

you should be to your screen , what kind

26:02

of dress you should be wearing

26:04

. These are all things that when

26:06

you go in person it seems

26:08

sort of self-explanatory to like

26:11

wear the right clothing , right . You

26:14

can't imagine how many interpreters I've seen

26:16

wearing you know not

26:18

appropriate clothing . And

26:21

so it's . It's seems

26:23

like these are pretty straightforward

26:27

checklist items , but

26:29

there's not a place where they're necessarily

26:31

ironed out in detail , or

26:34

there wasn't until we wrote this

26:36

chapter . Of course internet

26:38

and speed is really important and and

26:41

also the resources that you need

26:43

, so any sort of you know set

26:45

up , like for printed or online resources

26:47

that you might need , like for note taking and that

26:49

kind of thing as well . So it really goes

26:51

through everything and I won't

26:53

go through all of it just because it's

26:55

long .

26:56

Yeah , it's yeah , it's a great

26:59

, actually very , very thorough checklist

27:01

. That little did you know . You actually needed a checklist

27:03

in order to provide appropriate

27:05

services , right ?

27:07

Yeah and like kind of stemmed from just

27:09

actual experience with

27:11

on like data was saying in the beginning , onboarding

27:13

people from all different walks

27:16

of technological savviness

27:18

and making sure that we

27:20

never assumed that somebody knew how to

27:22

do something .

27:23

Yeah , I recall I don't know how many

27:25

times camera positioning

27:27

at it being in wrong places

27:30

. You know , like seeing I don't know how many

27:32

dark nostrils

27:34

for a long time because

27:36

of camera was below , yeah

27:39

, it even just something like that that you wouldn't

27:41

think , oh my gosh , do I look like that

27:43

when I'm ? What should I , you know what should I be using

27:47

? And seeing people sometimes . It was

27:49

so helpful which the textbook also

27:51

includes visuals , you know , for us visual

27:53

learners images of different

27:56

people , setups and in the beginning I remember

27:58

someone sharing if you need to put

28:00

big textbooks such as this one

28:02

below your computer or your laptop so that the positioning

28:04

of the camera is correct and do that . That

28:08

way you're not interpreting with your nostrils facing to the camera . So

28:10

even that was important .

28:12

Yeah , the book is even a prop for setup . Perfect , of

28:14

course , we're way past that . Now we've got our little .

28:17

We're way past that now . And

28:22

then , in addition to to

28:25

setting yourself up for remote interpreting

28:27

, the fourth chapter , which was co-authored by Tatiana and Sarah , have

28:29

to do , has to do , excuse me , with essential protocols and skills . So

28:37

I'd like , I'd like , to now switch

28:39

it over to that . Then on , sarah , and and share with us that the Anna or Sarah

28:41

and Sarah , what were some of these essential

28:43

protocols and skills that

28:45

you felt it necessary to include in this textbook ? Well

28:47

, I'm going to start with the skills and Sarah , you can .

28:51

I think you'll be perfect to talk about the protocols . Well

28:57

, we , when we started writing , we realized

28:59

that many of the skills come I mean

29:01

, I shared , you know , when you do face to face interpreting versus remote

29:04

interpreting . But

29:08

we wanted to make sure people understood that at least

29:10

there's certain things that are basic

29:13

, that need to happen , and even

29:15

though we don't maybe focus

29:17

too much on learning all of these skills or preparing because it takes time to get there , we

29:21

had to mention some of these and

29:23

highlight the ones that were specifically important or especially important

29:25

to remote interpreting compared to

29:28

face to face . So we have things . Of course

29:30

, you know you need to know how

29:32

to have good memory skills . Maybe no , taking skills

29:34

, different type of skills to make sure that you transfer

29:36

the message , you make that integration , or you can make

29:38

it . But with that also

29:40

comes assertiveness . The fact that you're not

29:42

physically present in the session makes a

29:45

huge difference . So

29:50

assertiveness is a great importance in remote

29:52

interpreting . So you know , you know you're not just

29:54

going to be able to have a good memory skills . Maybe

29:57

no , taking skills , different type of skills to make sure that you transfer the

29:59

message , you make that integration of what you're listening in

30:01

the processing , and all that to be

30:03

able to deliver it in the other language . So that's a huge difference

30:05

. So assertiveness is a

30:07

great importance in remote interpreting

30:09

. So we wanted to highlight

30:12

different skills to

30:14

make sure that not only you're transferring the

30:16

message accurately , but you're also

30:18

behaving in a way that you can

30:20

manage the session the

30:23

best way possible from a remote location

30:25

. And I think Sarah can talk

30:27

about protocols a lot .

30:30

They're so intertwined , right . That's why the chapter

30:32

is written in the way it is . So

30:35

one thing I love that we talked about in

30:37

that chapter protocols

30:40

of transparency , right . So if you're

30:42

interpreting , let's say , in the US

30:44

and a healthcare setting and you're following the

30:46

code of ethics from the NCIHC

30:48

, transparency and intervention are key

30:50

. And you might think , okay , well

30:52

, that's true of face to face interpreters as

30:54

well . But the thing that you may

30:57

not realize if you don't have a lot of experience

30:59

in remote interpreting is you really

31:01

have to manage that super well for

31:04

remote interpreting because , let's say , the call

31:06

could drop at any moment If

31:08

you were clarifying with the patient and

31:10

then you weren't transparent about what was

31:12

happening . You're left with that impression

31:14

of what was the conversation that was happening

31:17

and then all of a sudden the interpreter left

31:19

. So we go over those details

31:21

and our experiences of things we've observed

31:24

over the years and why it's so important

31:26

that we have kind of a standardized approach

31:29

right to the protocols , that

31:31

and how they play out in remote .

31:33

Any other things that you might want

31:36

to add with regards to this particular

31:38

section , tatiana , or .

31:39

Sarah , one thing that I would

31:41

add , and it goes back to what

31:44

we started talking about

31:46

with theater , and it's not only

31:48

we didn't have standards

31:51

set for technology , we also

31:53

didn't have standards set for what

31:55

type of protocols are we

31:57

supposed to be following in remote

31:59

interpreting ? And basically

32:02

the industry took that and

32:04

each company was training or

32:07

is training , still training interpreters

32:09

their own way . And

32:12

for us it was important to

32:14

have some sort of baseline

32:16

and standard so that that

32:19

we don't compete about

32:21

that . And I know this is what

32:24

I'm saying is it's it's tricky

32:26

and it's very loaded , but I

32:28

believe one of the articles Catherine

32:30

wrote and some of the comments

32:32

we've made we

32:35

make the comparison

32:37

if each company

32:39

is training the interpreters their own

32:41

way , that's the equivalent of

32:43

each hospital educating

32:46

their nurses and doctors

32:48

to become nurses and doctors

32:51

their own way . So

32:53

to us it was very important to

32:55

establish not only some

32:58

standards or minimum requirements

33:00

for technology , also set

33:02

minimum requirements for the

33:04

skills that you need to develop and utilize

33:07

and the protocols you need to follow . And

33:09

with that I would also say

33:11

to answer the question of

33:13

what kind of

33:15

code of ethics or code

33:18

of conduct am I supposed to follow

33:21

? Because so far

33:23

it's only been based on my physical

33:25

location , so that's huge

33:27

.

33:28

Yes , thank you , Caroline . Would you like to

33:30

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34:14

Yeah , I just wanted to add

34:16

. You know , one of the most special things

34:18

I think about this work of art

34:20

I can call it is that we all

34:23

come from different . You know

34:25

different spaces and different companies . You

34:27

know , when we first started this project

34:29

, it was very much a collaborative

34:31

effort , you know , to

34:34

create something that was going to be standardizing

34:36

across the industry , and

34:39

not from the perspective of one

34:41

LSP , but from the perspective of all

34:44

the different types of players we could engage

34:47

, knowledge from guest

34:49

authors , all the things yeah

34:52

, that's huge .

34:53

That's huge . And actually , one thing is

34:55

standards , and then another thing is the

34:57

evaluation of whether

34:59

or not we're following these standards

35:02

right . How are we to

35:04

determine that we are doing

35:06

a good job if there is no sense of

35:09

maybe , like we call

35:11

it in , well , in our school

35:13

district , the rating rubric ? Right , how

35:16

do we know how we're performing

35:18

? And for that , actually , there is a chapter

35:20

, chapter five , which Danielle Meadar

35:22

is the author of , the Remote

35:24

Interpreter Evaluation , and I'd like to

35:27

give Danielle now the opportunity to sort of expand

35:29

on , you know , what were those things

35:31

that you felt it necessary

35:33

to include , particularly coming from

35:35

your particular background , sure

35:37

.

35:38

Thank you , and so I'll , just before I get to that

35:40

piece , I'll expand on what Caroline said . You know we had different

35:42

players at the table writing

35:44

this book . One we had never

35:46

met each other in person . I think

35:48

I've met Dieter twice , catherine

35:51

twice , caroline once , taty

35:53

and Sarah , who I actually work with currently

35:55

a handful of times right . So

35:58

a four-year project with virtual

36:00

friends and in-person strangers , really

36:03

. And then the language diversity

36:05

that's represented . I'm a sign language interpreter

36:07

and you don't often see sign

36:10

language and spoken language and lockstep

36:12

together and it was really important

36:14

to us to show that what's

36:16

good for the goose is probably good

36:18

for the gander in a lot of ways , and

36:20

the self-evaluation tool is

36:23

kind of the marriage of that . I've had the incredible

36:26

, incredible honor to work with Rosario

36:28

Trevino she's a now she's certified

36:30

Spanish interpreter for many , many years

36:32

and with her support

36:34

, guidance and that of several other people

36:37

, livona , andrew , a sign language interpreter

36:39

out of Utah , and several others with

36:41

their experience to help create the self-evaluation

36:44

tool . And to what Taty was saying if

36:46

one hospital trains their doctors how to do one

36:48

thing and you go to a hospital and you do it differently

36:51

, it doesn't work and that's kind of how

36:53

self-evaluation is or

36:55

if or QA even exists

36:58

. And then I get to meet Sarah through

37:00

this textbook and then Sarah and I work together

37:02

and then she gets to be a huge part of this process

37:04

and really fine tuning and bringing it across

37:07

the finish line . And it really is a

37:09

language neutral baseline

37:11

for all interpreters to

37:14

do peer evaluation , self-evaluation

37:16

, so that it's not just finger in the air

37:18

that's kind of what went well or what didn't

37:20

, but really give interpreters language

37:23

and a framework

37:25

for evaluating themselves . But

37:27

, much like the rest of the book , the book is

37:29

a framework of guidelines and best

37:31

practices and recommendations to how

37:34

to do the job , because if you look

37:36

at it at the end of the day , who's depending on it

37:38

? And if every interpreter is doing it a

37:40

very drastically different way , then

37:43

it only hurts the folks who are most dependent

37:45

on it . And that was a real important priority for

37:47

us , as we wrote that the interpreters

37:50

and the people we serve were at the forefront

37:52

, so that everything we were doing

37:54

was about that and being

37:57

really sensitive to that piece . And so chapter

37:59

five is my baby and something

38:02

that I'm really , really proud of , and

38:04

we'll talk about that and communicative

38:06

autonomy until I'm blue in the face and

38:08

it'll end up on my headstone . I'm

38:11

sure she died supporting the

38:13

communicative autonomy of all and

38:15

self-evaluation of interpreters Period

38:18

done . But

38:20

it really is a nice way

38:23

for interpreters to talk about the work and

38:25

talk about best practice on

38:27

how to move forward , and I it's

38:30

often lived behind the curtain of a lot

38:32

of providers , or some LSP's

38:34

probably don't even have anything to help

38:36

interpreters know where to go and improve

38:38

and it kind

38:40

of puts it out there in the open for everybody

38:43

to follow without bias

38:45

.

38:46

You have several chapters in the textbook

38:48

. Actually , Danielle , you have chapters .

38:50

I do yes .

38:53

A guide to ethics and remote interpreting

38:55

, co-authored with Marjorie . And then you

38:58

have chapter nine and

39:00

chapter 10 as well . Anything

39:02

that you'd like to highlight about those specific chapters

39:04

for the audience .

39:06

I would say the one that I was able

39:08

to write about the laws

39:11

that impact interpreters is that

39:13

you and Dieter said

39:15

this in the being in Australia and your fuzzy

39:17

slippers Right . You have

39:19

a global client list and it

39:21

is your responsibility to know

39:24

what's tolerated , allowed

39:26

and expected . So , as a sign

39:28

language interpreter in the United States , there are

39:30

over a dozen states with state

39:32

licensure requirements and if

39:34

you are an independent practitioner or you

39:36

work for an agency , that chapter

39:39

really just helps set the tone about responsibility

39:41

to know . You know there's GDPR

39:44

, there's the ADA

39:47

and HIPAA and all those things . So it's

39:49

not exhaustive but it really does give

39:52

a look and we cover lots

39:54

of laws in lots of countries

39:56

. While most of us are permanent

39:59

residents of the United States , there's that one

40:01

guy from Down Under who goes back and

40:03

forth . We really tried

40:05

to make sure that the book was for a

40:07

global audience , because it is a global

40:09

workforce and a global client list

40:11

. And then there's this lady I

40:13

know , maria . She has a podcast

40:16

, you might know it . She helped with

40:18

a portfolio chapter and

40:20

it's pretty good . Now check

40:22

it out on how to have a digital presence

40:25

and footprint and kind of what

40:27

to do .

40:27

So that was fun . Thank

40:31

you , danielle Catherine . Would you like to add

40:33

anything ?

40:33

to that . Yeah , I did . I wanted

40:35

to . Well , first of all , yes , we have to . Danielle

40:38

will indeed go to the grave Shouting

40:42

out the fact that the communication

40:44

is supposed to be in the hands of the people communicating

40:46

and not all the other things that can get in the

40:48

way , and so that's one thing I love best about

40:51

you . But

40:53

what I wanted to add to those chapters one

40:56

of the biggest challenges that the remote

40:58

interpreting world has

41:00

is the fact that people are working . It's

41:03

not geographically located right , and

41:05

so you

41:07

have interpreted before . When we come up and

41:09

we get trained and we're healthcare interpreters in the US

41:11

and OK , great , we've got this development of our

41:14

profession , and now we have standards and

41:16

a code of ethics and standards of practice

41:18

that tell us how we're

41:20

supposed to behave , and the court interpreters have

41:23

very specific ethics for how they are supposed

41:25

to behave . Well , can I guess what ? Canada has

41:27

that and Australia has that , and the

41:29

UK has that , and parts of Africa have

41:31

that and Asia has that Right ? So , if you're

41:34

an interpreter who is getting , you

41:36

know , not bounced , but are working

41:38

across these kind of geographic lines

41:40

, we actually have this . It's it's

41:42

on us , as well as the , I

41:44

think , the companies that we work for , or

41:47

that you know whoever our clients are , to actually

41:49

make sure that we don't forget . Ok

41:51

, how are we going to provide a frame , how can we

41:53

make sure that we're following those ethic

41:56

, those ethical standards

41:59

, and how and how they differ and how they change ? And this

42:01

is something that I think is very

42:03

new in the space , but

42:05

it's . But I am very , very , very

42:07

proud of this . These , the ethics

42:09

chapter , and as well as

42:12

the law laws chapter , because it's

42:14

not just about listing what the different laws are

42:16

in a few of the countries and

42:19

with the ethics oh , here , look at all these different ethics

42:21

. It's more about , hey , what , what is

42:23

a fairly standardized

42:25

ethical approach If you have no code of conduct

42:27

to follow ? And if you are an interpreter

42:30

working in these different areas , here's

42:32

guidance for how you can make sure

42:34

you know which ethics you

42:36

should be aware of and find

42:39

out whether you're expected to follow them . Or

42:41

if you know , you know , you

42:43

know that , ok , well , I'm Canada , I'm , you know , I may

42:46

be working between Canada and the US . Well , they've got

42:48

differences in the way of the health care ethics

42:50

apply , so I better have a handle on it , right ? So

42:52

it does put more , it does , it tries

42:54

to standardize that , but it is a new thing , it

42:56

is something that's legitimately different

42:59

. It's a different challenge than on

43:01

site interpreters face right , and

43:03

so this is a first attempt at

43:05

really providing some robust , standardized

43:08

guidance which I hope people will pay attention

43:10

to , because we need to tackle

43:12

these topics and actually

43:14

have a lot more awareness

43:17

and strategies for them , for the interpreter

43:19

and for the companies that are working

43:22

with the interpreters and hiring them right , absolutely

43:24

.

43:24

Danielle , I'll just add , we

43:27

are not lawyers and we

43:29

are not professing to be ethical

43:31

experts top to bottom . So

43:33

we gave really

43:36

strong chapters and dedicated

43:38

a lot to that , and then

43:40

to make sure that interpreters still have that

43:42

responsibility to pursue . And

43:45

just like the technology has continued to grow and

43:47

evolve since we even started this

43:49

, laws and all sorts of things continue to change

43:51

. But it gives you a place to start .

43:54

Most definitely a place to start . So this

43:57

particular volume has a

43:59

total of 10 chapters . Both

44:02

Danielle and Sarah actually do have a

44:04

couple of more chapters that they contributed

44:06

to , addressing communication breakdowns

44:09

and also professionalism

44:11

in remote interpreting . But I'm also

44:14

curious as to the

44:16

experience of so many

44:18

authors coming together to

44:20

put something so robust

44:22

out in the community . What was

44:24

that like ? Anybody

44:26

care to share that experience ? What was your most memorable

44:29

experience let's share with the audience

44:31

about working with so many authors

44:33

to put something like this together ?

44:36

If I could go , interpreters are super eclectic

44:39

and we all are weird , so when

44:41

you put all of us in a virtual room

44:43

together , it's like I

44:45

don't know . I just feel like it could be right for

44:47

strong personalities and opinions

44:49

and passions . But and

44:51

I can't say I've ever written a book with other people

44:53

before , but I've never done a four year group

44:55

project and I will profess

44:58

I hate group projects Like I'll do the work by

45:00

myself . But this was the one

45:02

group in my life and career

45:04

and education that I just there

45:06

was a synergy and deep

45:08

, profound respect for the corners

45:10

of the industry we came through and

45:13

there's overlap , but there was

45:15

never . We truly made space

45:17

at the table and we shared the spotlight across

45:20

the board and that , I think , is really rare

45:22

in general and I

45:24

just it's been so cool

45:27

and as the non spoken language

45:29

interpreter , I was super anxious because

45:31

I'm also the only one who doesn't

45:33

have fancy letters behind my name for the record

45:35

. But it just was like

45:37

just so cool and weird

45:40

and fun . And when we all met each other

45:42

at Gala in Dublin , it

45:44

just was like the strangest reunion because

45:46

we've all not met in person

45:48

together and it was like we've worked 20

45:50

years together instead of four .

45:53

It's just the shortest . What's

45:56

the ?

45:56

shortest ? Oh , I'm most definitely the shortest . There's

45:58

a picture of us at the Gala

46:01

book launch that will illustrate that quite well .

46:04

That's always me . That's always me . I'm

46:06

just tall . He's tall , but like taller

46:08

than I expected .

46:14

Yeah , but I'll take that , I'll take tall .

46:18

The Gala was . Gala was really special . I will just

46:20

echo that , danielle . Like it

46:22

really felt , like you know how you your friends

46:25

with someone for a long time and then you are

46:27

nervous to see them , and then you see them and it feels like you

46:29

saw him yesterday . That's

46:31

what it felt like .

46:33

I think you know I would absolutely

46:35

echo that there's a lot of love amongst

46:38

this group of authors , a lot of

46:40

love for the industry

46:42

, a lot for interpreters and a

46:45

real level of love

46:47

for each , the entire

46:49

author team . It really was special for

46:51

us , for us to actually meet in Ireland

46:53

together like that was just

46:56

, you know , unprecedented and

46:58

amazing and it felt like , you

47:01

know , we've known each other for 20 years

47:03

. Running this book

47:05

felt like 20 years , but

47:09

it's important , you know , and it

47:11

is , and you know I

47:13

hope some folks read the forward in

47:16

the book because it really is a love letter to the interpreting

47:19

community . We really , I

47:21

think we all feel very , very passionate about

47:23

interpreting and

47:25

and remote interpreting and the technology

47:28

and the process and the people and

47:30

this book really is for for for

47:33

, by interpreters , for interpreters . You

47:35

know it really is a love letter to the

47:37

interpreting community .

47:39

I love that . I love letter to the interpreting community

47:41

. I also really love the fact that both

47:44

the spoken language interpreters

47:46

and the sign language interpreters

47:48

came together in this case

47:50

Daniel meter , with everyone else

47:52

being able to , just so that we can see

47:55

firsthand that there's actually more

47:57

similarities perhaps and there are

47:59

differences , and I'm not saying this is the first time this

48:01

occurs , but this is the first time in my experience

48:04

that I've experienced , finally seen

48:06

a collaboration between these

48:08

two specializations and

48:10

it's , it's beautiful .

48:13

Something I'll just make a little shorter

48:15

note that at the beginning of a

48:17

boost lingo and as we were onboarding

48:19

interpreters I love working

48:21

with with ASL interpreting companies

48:23

, because ASL interpreters came to

48:26

the party relatively prepared because

48:29

they've been using , you know , various

48:31

forms of video interpreting technology

48:34

, struggling through various forms of video

48:37

interpreting technologies for years , and so

48:39

it was some of the bet much , much

48:41

better experiences initially , just

48:43

from a technology perspective . Everybody I

48:46

think it's , you know , super keen to

48:48

to learn how to be a professional

48:50

video remote interpreter . But it was

48:52

something that we noticed right out of the gate is that

48:54

the ASL community had

48:57

done a lot of the like , been

48:59

in the war is for a while and done

49:02

a lot of that heavy lifting for the

49:04

rest of us in the interpreting world

49:06

. So I think you know that was that was very special

49:09

for us .

49:09

No kidding , yeah , and I I shake

49:11

my head , I nod , because I feel

49:13

like that's one

49:16

of the communities that I went to and sought

49:18

out assistance this was before the

49:20

whole remote thing and everything just in creating

49:22

some structure for educational interpreting

49:25

, and this is when I first came

49:27

across . Oh , they've already got this down

49:29

for you know , sign language interpreters and

49:31

education , and there was a lot of things

49:33

that I was able to pull and utilize in

49:36

the creation of our own systems

49:38

in education . So I completely agree

49:40

with that .

49:41

Yes , I mean , I'll say I've been a sign language

49:43

interpreter for 17 years and have worked

49:45

remotely on video for 16 . So

49:47

to Deeders point we've

49:50

. There were those days in the early days that were quite

49:52

interesting . Snap , snap , tatiana

49:54

.

49:55

Yeah . So I wanted to go back to like the

49:58

stories or what has kept us together

50:01

. So to

50:03

me , a big part of this

50:05

is the trust that that we have

50:07

the transparency that we have kept

50:09

as much as possible . You know , through

50:12

this project Of course

50:15

there were ups and downs and you know

50:17

, very early morning meetings

50:19

for Deeders , pre-coffee meetings

50:22

, very late meetings for

50:24

some of us . To you know

50:26

, life was happening

50:28

, of course , but we try

50:32

to keep it very

50:34

transparent or as much as possible

50:36

. We understood

50:40

early on that we needed to trust each

50:42

other , even though we barely

50:44

knew each other . But

50:46

we knew about each

50:49

other , we knew about

50:51

our work and

50:54

, yes , we had a glue that brought

50:58

us together at first , which was

51:00

Marjorie Bancroft and cross-culture

51:02

communications , and also the trust

51:05

that we had on her and

51:07

in her team , at least

51:09

to me , was something important

51:11

. Like , okay , I think I can trust this

51:13

guy , deeders , this lady in

51:15

California or the other one in Texas

51:17

or whatever . So , and

51:20

then people who talked to me about

51:22

Danielle Meadier I already

51:24

knew Sarah , so that was , that

51:26

was that one was easy . But

51:28

you know , hey

51:31

, how about you talk to this other person ? This

51:33

is the person's background and all that kind of stuff . So that

51:35

that's pretty much what we knew about each other . But

51:38

then as we started working , and

51:40

especially when you have to work

51:42

on things that are tedious for

51:45

a textbook like because if

51:49

you tell me , if you tell

51:51

me talk to me about protocols If

51:54

Jackie is the best .

51:54

if anyone needs to get citations done , she's

51:57

open for contract .

52:00

So it's probably

52:02

a very expensive contract . But

52:04

so when you know

52:07

, if you tell any of us , oh , tell

52:09

me about technology , tell me about protocols

52:11

, self-evaluation , how do you do this ? Or

52:13

you know and or how to work in an educational

52:16

setting or healthcare , we're all happy

52:18

. We all jump at the opportunity

52:20

to save things right . But when it comes

52:23

to putting together a glossary , a

52:27

list of citations and bibliography

52:29

, making sure that

52:31

the images were attractive

52:34

and cool enough for this textbook

52:36

, and designing all that

52:38

and I'm missing

52:40

one , all the checklists , making

52:43

sure that we have enough tools

52:45

to give to people so

52:47

that they can use different ways to

52:50

learn we

52:52

started to realize that we were truly

52:54

learning who each person was , what

52:57

our strengths were and what

52:59

our areas of improvement

53:01

were too . But

53:03

we took all that and we

53:06

distributed work in a way that

53:08

it was good for everyone

53:10

. We were really taking the opportunity

53:12

to leverage our strengths

53:14

. I wanted to mention all that because

53:16

I think that has been key in this

53:18

project .

53:19

Definitely . I think it demonstrates the

53:21

group project and that

53:23

synergy that is needed

53:25

, but also that it doesn't come without its

53:27

challenges and its difficulties

53:29

. You still push through

53:31

.

53:34

Absolutely . The fact

53:36

is that writing can be a very isolating

53:38

experience . There were opportunities

53:40

for us to edit and review each other's

53:42

peer review , each other's chapters

53:45

. Everybody did a

53:47

really great job of just providing really

53:50

constructive , engaged

53:53

feedback . In all the

53:55

chapters we really cared

53:58

about getting the best possible book out there

54:00

. That meant everybody had to

54:02

spend time

54:04

with each other looking

54:07

over and providing thoughtful feedback

54:10

across the entire

54:12

book . The other thing , too , is this book

54:14

is imbued with the expertise

54:17

and experience

54:19

from folks throughout the industry

54:22

. Collectively

54:24

, we go to different conferences and we know

54:26

different parts of the industry . We've

54:29

been so fortunate to have input

54:33

from really special folks

54:35

out there in the industry who

54:37

have provided either anecdotal

54:39

stories or a quote here

54:41

or there or took

54:44

a few moments to provide some

54:46

information that we wouldn't

54:48

ordinarily . I don't think authors

54:50

always have that kind of

54:52

access . Collectively , we

54:55

had some pretty special access

54:57

to thought , leadership and

54:59

experience . That

55:01

hopefully shines through

55:03

in the book for the readers that

55:05

do read this book .

55:07

It helped to have some heavy hitters like a Deeter and

55:09

a Catherine and a Marjorie on the author

55:11

team to open some of those doors for us

55:13

. That's right .

55:15

Well , this is Catherine . I

55:17

love that question about how the group

55:19

worked because I actually the personal and

55:21

individual stories are , of course , what we treasure

55:24

and carry with us . But

55:26

actually for me , I've

55:28

been in this profession long enough to

55:31

have seen some of the specializations

55:33

found both get founded and

55:35

then develop into what we consider developed

55:38

to some degree . I came into this profession

55:40

at the beginning of the Really

55:43

the professionalization and the formalization of healthcare

55:45

interpreting . I came in

55:47

as an educational interpreter

55:49

. That was where I first did most

55:52

of my early Before ethics before

55:54

anything . Then I spent

55:56

25 years focusing

55:59

on the healthcare interpreting side of build itself

56:01

, only to now see educational

56:03

interpreting Be

56:05

in a very similar moment , actually

56:07

now have a perspective that I did not

56:10

have 25 years ago . That , oh my gosh

56:12

, small groups of people working

56:14

really hard on these foundational

56:16

pieces of a profession can

56:19

make change happen fast

56:21

. I would make legitimate

56:23

. It really helped turn something that's , as

56:26

we've been talking about , a varied mess

56:29

into something more formalized

56:31

and robust and

56:33

credible . I give that

56:35

as framing . This is a small group of

56:37

people who have a broad

56:40

variety of background , the right kind of background

56:42

. Our goal for me , certainly my goal

56:44

for this textbook is that it be one

56:46

of those foundational pieces

56:48

that can get us away from

56:50

language service companies having the

56:52

burden of training interpreters

56:54

because there is no expected

56:57

norm or set of norms

56:59

across the board when you're

57:01

working remotely , to

57:04

actually having . Hey , here's a first

57:06

stab at standardization . Take

57:09

it , improve it , use it , create

57:11

guidelines . I hope professional associations

57:13

pay attention to it , not just the people

57:16

who are working in the

57:18

interpreted moment . I

57:20

know that's a little grandiose , but to me

57:22

that's 100% what

57:24

I hope this volume and what the second volume will

57:27

lead to , that 10 years from now will look

57:29

back and go look , we have all these training programs

57:31

on remote interpreting and they all agree

57:33

on the content and they have agreement about what

57:35

the skill set is and what should be included

57:37

in it . I love that .

57:40

You had shared pre-session too that

57:43

a textbook can be transformational

57:45

. I feel like that's exactly what you're

57:47

saying with this and

57:50

what the expectation is . It's

57:52

a great segue actually to asking all

57:54

of you what is your

57:57

expectation or what are your hopes

57:59

for this textbook

58:01

.

58:01

I'll begin with Caroline my hopes are

58:04

that it gets adopted widely

58:06

. I'm

58:08

not just trying to sell it . I really

58:10

think that this is going to

58:12

lend some guiding

58:15

light for the industry to

58:19

follow certain standards , to

58:21

follow one practice

58:24

or set of guidelines . I

58:27

just hope that it's really adopted widely and

58:29

I hope that people don't

58:31

get scared by the girth

58:34

of the book .

58:37

I love it . Yeah

58:39

, don't be afraid , lots of great stuff in there

58:41

, sarah .

58:43

Yeah , just to piggyback on what Caroline

58:45

said , I really hope it's taken

58:48

and just taken advantage of , highlighted

58:50

, underlined . There are so many

58:53

practical tips we put into

58:55

this book . I

58:57

think we've mentioned a couple times that most

59:00

of us in the author team have

59:02

been interpreters and have been remote interpreters

59:04

Even . In addition

59:06

to our experience and our different roles throughout

59:09

the years . We

59:11

put together this book to

59:13

be everything we wish we could have been trained

59:16

on from the get-go . Everything we wish

59:18

could be just public knowledge and

59:20

not kept behind secret corporate

59:22

doors . We want this to be free information

59:25

for everyone . This is the baseline , this is the

59:27

standard . I really hope people

59:29

take advantage of it . I think it

59:31

does a really good job , like all of the

59:33

CCC textbooks and having very accessible

59:35

language . We did that intentionally

59:38

for our global audience and for people

59:40

to really dive into and not feel

59:42

like it's an academic manuscript

59:45

or anything like that . It's very accessible , it's fun to

59:47

read , very practical . I

59:50

hope people take advantage of that and enjoy

59:52

it . Find me on LinkedIn , ask me any questions

59:54

about the chapters I wrote , if you want . I'm

59:57

more than happy to talk about it , like we've

59:59

seen today in this podcast . It's

1:00:01

just a fun topic for us , as authors , to talk

1:00:04

about .

1:00:05

Absolutely , danielle .

1:00:08

I hope they read it . I hope they take pieces

1:00:10

of it . It really is for the new interpreter

1:00:13

and the seasoned interpreter . Working

1:00:17

remotely is just part

1:00:20

of being an interpreter . I think I've

1:00:22

talked to lots of interpreters who are , at this point

1:00:25

, post-post . You

1:00:27

can't see , but my quotation marks of

1:00:29

post-pandemic are that

1:00:31

most interpreters are working remotely

1:00:33

. We have an incredible

1:00:35

responsibility as interpreters . We

1:00:39

set the tone for what to expect from

1:00:41

interpreters and working remotely

1:00:43

with no standards or best

1:00:45

practices for however long someone

1:00:47

may have been doing that , there's

1:00:49

not an excuse anymore . I

1:00:51

echo what Sarah said . I'm not trying to talk the book

1:00:54

and sell it , but really it is something that

1:00:56

we have a responsibility

1:00:58

. Now that we have access to information

1:01:00

and to best practices , because as interpreters

1:01:02

, we're the only ones who can advance the profession

1:01:04

forward . We have a lot of power and

1:01:06

privilege in that and in that knowledge and

1:01:09

just expecting more

1:01:11

of ourselves and the profession

1:01:13

, really having to remember

1:01:15

, at the end of the day , that it's about the people who are dependent on

1:01:17

our language access services we

1:01:20

can really set the tone for someone to

1:01:22

hate working with interpreters or not

1:01:24

expect what an interpreter

1:01:27

should do or understand . There's

1:01:29

just something in the book for everybody and we

1:01:31

really do love what we wrote and

1:01:34

want to hear from you . Everyone

1:01:37

should find us on LinkedIn , because we're all pretty active on

1:01:39

there and we all have lots

1:01:41

of things we'd love to tell you that can't fit into a podcast

1:01:44

. We want to reach out and engage with you . It's

1:01:47

been an absolute labor of love and it's like birth

1:01:50

and a baby . We're happy it's in the world .

1:01:54

Thank you so much , Dieter .

1:01:55

I would echo that sentiment and that is that for

1:01:58

interpreters that pick

1:02:00

up this book , I would

1:02:03

hope that , no matter where you are in your

1:02:05

professional trajectory , where you are in your career

1:02:07

, that there are things in this book that

1:02:10

will be useful all the time

1:02:12

and in perpetuity . There

1:02:15

will be some new things in there that might be

1:02:17

of interest , but

1:02:20

there's value in it for interpreters

1:02:22

, no matter where they are in their experience

1:02:25

there , in their profession or their career , through

1:02:28

this volume and , of course , to the sister volume

1:02:30

that we will release

1:02:32

following this book . But

1:02:35

there's always something there that they can go to . Certainly

1:02:39

, technologies are going to change and

1:02:42

in future

1:02:44

editions we will have to update certain things

1:02:47

here and there , but that there's some things

1:02:49

in there that are tried , tested and true , that will

1:02:51

still hold true down the road . I

1:02:54

think being an interpreter is an immensely

1:02:57

important profession and

1:02:59

this book will help

1:03:01

folks in their careers and

1:03:04

help in certain instances . There

1:03:06

may be information there that is helpful and

1:03:10

, along with everybody else , would encourage interpreters to

1:03:12

reach out to all of us . I would rather talk

1:03:14

to an interpreter on any day than

1:03:16

anyone else on this planet . So

1:03:20

interested to hear stories from the road , interested

1:03:22

to hear if there was

1:03:24

something useful or helpful in the book , or

1:03:27

interested to hear if there's something that is

1:03:30

missing or needs

1:03:33

some expansion or additional

1:03:35

development , something that we can chase

1:03:37

down and improve about the book as well

1:03:39

. So definitely want

1:03:41

to get that feedback . We've happening .

1:03:43

Love it . Thank you , tatiana .

1:03:46

I'm sure I'm going to mention things that overlap

1:03:48

with what everybody has said so far . I

1:03:51

want people to have fun with this and

1:03:53

also be the first attempt

1:03:55

to educate

1:03:59

remote interpreters in

1:04:02

a way that hasn't been done before

1:04:04

, and also help

1:04:07

with professionalism , of course , as we

1:04:09

are mentioning , but I also want

1:04:11

it to be a conversation

1:04:13

starter . Also

1:04:17

, I would like it to inspire research

1:04:19

, because many of the topics

1:04:21

we have here are important

1:04:24

and are very

1:04:26

decently developed in this book , but

1:04:29

I still consider there's a lot more to do

1:04:31

and a lot more to study from

1:04:34

a research perspective , not only to obtain

1:04:36

data about what

1:04:39

modalities be more utilized

1:04:42

now or something

1:04:44

like that , but there are many other things , practices

1:04:46

that need to be tested

1:04:49

honestly many , many

1:04:51

of these . So I hope this

1:04:53

book inspires research , and

1:04:56

I want to add something to

1:04:58

what Sarah was saying . Sarah was talking

1:05:01

about how accessible this textbook

1:05:03

is , and that is true , but also

1:05:05

it's so versatile that

1:05:08

you can use it as

1:05:11

a tool to

1:05:13

educate yourself , but also

1:05:15

can be utilized by different organizations

1:05:18

universities , colleges . It's

1:05:21

written in a simple way

1:05:23

, but in an also very

1:05:26

high level that it can

1:05:28

be utilized for developing

1:05:30

different courses and trainings at

1:05:34

different levels and organizations .

1:05:36

That's a nice way of Taty saying we

1:05:38

all wrote to take over the world and this

1:05:41

book will help do that .

1:05:43

I love it .

1:05:44

I wasn't sure if I could say that here , but you know

1:05:46

.

1:05:47

I'll say it for you that's okay .

1:05:51

Any last thoughts on

1:05:53

the experience or just

1:05:55

on this topic of remote interpreting

1:05:58

?

1:05:59

Sarah , if I may , I just want

1:06:01

to give a shout out . So obviously this book

1:06:03

took a village to write . We're

1:06:05

a huge author team here today

1:06:07

and we've made mention of a few

1:06:09

other folks who contributed to the book

1:06:11

, but I specifically wanted to call

1:06:13

out contributing authors Maha

1:06:16

Elmetwally , ana Leah Lang

1:06:18

, leanna Mansour , gabby Maldonado

1:06:21

and Monica McCartney . They're all folks who contributed

1:06:23

, as well as some special

1:06:26

contributions from Sarah , hickey and

1:06:28

Rocio I believe Danielle mentioned as well

1:06:30

. So special shout out to them and thank you so much

1:06:32

.

1:06:33

Yes , and that is the perfect reflection

1:06:35

of Sarah's attention to absolute

1:06:37

detail . Perfect

1:06:39

, Like that is who she was for sure in

1:06:41

this whole experience . That was lovely . Thank

1:06:44

you Sarah . Thank you Sarah .

1:06:47

Yeah , I just would like to you know , for

1:06:49

me , one of the hopes I you know some of the hopes

1:06:51

I said is I hope it'd be foundational , but for me

1:06:53

, we have fought so

1:06:56

hard in the last 40 years to gain

1:06:58

recognition for the interpreting profession

1:07:00

across the board , across

1:07:02

the settings , and we've

1:07:04

made a huge strides , especially

1:07:06

for onsite interpreting right . And

1:07:09

yet we have also developed

1:07:11

a parallel group of interpreters

1:07:13

working around the world who are working

1:07:15

remotely , who are kind of the stepchild

1:07:18

, the hated , the ugly step sister

1:07:20

, you know . So I mean this , this just

1:07:22

it's , it's a little bit how it felt like when

1:07:24

, you know , when medical interpreters

1:07:26

started going in and legal interpreters would look down

1:07:28

there and notice that them , I mean , you just seems to be an inevitable

1:07:31

part of human nature . But for me , this

1:07:33

is , we have , you know , our brothers and

1:07:35

sisters , our colleagues are working all

1:07:38

over the world in what is arguably

1:07:40

the most complicated kinds

1:07:43

of interpreting interactions , you know , especially

1:07:45

for people who are being bounced into

1:07:47

different settings with very little ability to

1:07:49

prepare you know , or know where they're going

1:07:51

into . And it's a huge ask . It's

1:07:54

critically essential work

1:07:56

. It lives depend

1:07:58

on it , well , being depend upon it

1:08:00

, and I just I hope that in the end

1:08:02

, if we , if we do anything

1:08:04

, we help raise the profile and the respect and

1:08:06

the credibility of the remote interpreter

1:08:08

.

1:08:09

Love it . Thank you , Catherine Tatiana

1:08:11

.

1:08:11

Yeah , I was going to add to the village of

1:08:13

people . Of course you see

1:08:15

these faces or you hear this , these

1:08:18

voices , you heard names from

1:08:20

Sarah . But there are many

1:08:22

, many , many more who contributed to

1:08:25

not just directly to the textbooks

1:08:27

, but also indirectly . And of

1:08:29

course , we have to mention our

1:08:32

families , friends , colleagues , like every

1:08:34

single person Danielle's grandma knows

1:08:36

about this textbook my family , everybody

1:08:39

like we , we . I even had to

1:08:41

ask my high school friends

1:08:43

about certain things to get

1:08:45

some ideas for analogies that we were using

1:08:47

in the textbook . So this was a

1:08:50

huge collaboration , but with a lot

1:08:52

of support , not only from

1:08:54

a professional standpoint

1:08:56

but also personal standpoint . And

1:08:58

, of course , all the different organizations

1:09:01

that we have that we worked for

1:09:03

and we have worked for throughout these

1:09:05

years , because if

1:09:07

it wasn't for their flexibility

1:09:09

, patience and support

1:09:12

, we couldn't have done it .

1:09:14

Very well . Well , how many times do

1:09:17

we get the opportunity to hear

1:09:19

firsthand from the authors of

1:09:22

our favorite textbooks ? And

1:09:24

today you have them all here

1:09:26

present , willing and ready to share all

1:09:29

of the information , some of those funny

1:09:31

stories in the background

1:09:33

, right of what was occurring and

1:09:35

, of course , those challenges of working with

1:09:37

such a dynamic group . I want to say

1:09:40

thank you so much . Danielle

1:09:42

says it was a sassy group . Thank

1:09:45

you so very much for the opportunity to have you here

1:09:48

today on the Brand , the Interpreter

1:09:50

podcast to share your stories

1:09:52

, your experiences and , of course , pushing

1:09:55

out the awareness that

1:09:57

this book exists . Now , folks

1:09:59

, there is no excuse to

1:10:01

keep going and doing your job blindly

1:10:03

if you've not had the opportunity

1:10:06

to have some sort of written information

1:10:08

standard , Just everything that

1:10:10

was put out in this book

1:10:12

by these folks here today

1:10:15

. You have the ability now

1:10:17

to go out and find this book . Matter

1:10:19

of fact , where can our listeners find

1:10:22

the textbook ?

1:10:23

So if you're watching

1:10:25

a part of the clips on

1:10:28

YouTube , we have a QR code . Otherwise

1:10:30

, it's with cross-cultural communications

1:10:32

, where you can order the

1:10:34

print paper back

1:10:37

copy of it as well

1:10:39

as the e-book there Fantastic

1:10:42

.

1:10:42

Thank you so much , danielle . And of course you've already

1:10:44

heard , everyone is on LinkedIn

1:10:46

as well , so I will make sure to

1:10:48

include all of the LinkedIn links

1:10:51

in the episode notes . Make sure

1:10:53

that you go down to the episode notes to

1:10:55

check that out , tatiana .

1:10:57

Yeah , I was going to say that you can also find the textbook

1:10:59

on Amazon , so that's another

1:11:02

way to get it .

1:11:04

Or you can find us at ATA , where we

1:11:06

will gladly hold

1:11:09

it in front of you and say here's a QR code

1:11:11

. And look at this chapter , isn't it so pretty

1:11:13

? You know you want one .

1:11:16

I love it . Thank you so very much , everyone

1:11:18

, for the opportunity . It was a pleasure

1:11:20

having you here today . Thank you . Thank

1:11:23

you so much Bye everyone , thank

1:11:25

you . As the only national

1:11:27

on-site and online training agency

1:11:30

in the world devoted to training

1:11:32

interpreters , ccc , through

1:11:34

its imprint culture and language press

1:11:36

, also develops textbooks

1:11:38

that have become standard in the profession

1:11:40

. Globally , ccc

1:11:42

is the only dedicated publisher

1:11:44

of quality , comprehensive textbooks

1:11:47

and workbooks for community

1:11:49

and medical interpreting , sold

1:11:51

to 30 countries and all 50

1:11:54

US states . More than 90

1:11:56

colleges and universities purchased

1:11:59

CCC textbooks .