For managed service providers (MSPs), making the IT infrastructure as invisible as possible isn’t just a “nice-to-have" — it's also elemental to delivering the best customer experience.

Securing IT for these tech services and support users is no different. The less complexity and interference with productivity from the underlying security apparatus — the better.

The next BriefingsDirect security innovations discussion examines how Scottish MSP Grant McGregor Ltd. has taken the customer experience imperative to new heights — even as its users move increasingly to hybrid IT models.

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Here to share their story of better managing the security experience as a means of enhancing the overall IT services value are David Lawrence, Co-Founder and Director of IT Support Services and Advice at Grant McGregor in Edinburgh, and Paul Sinclair, Head of IT Service at Grant McGregor. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: Bitdefender.