In this episode, Ryan Englin shares his business approach, emphasizing on employee retention strategies. He discusses the importance of cross-functional training, preparing for craft workers' retirement, and the role of job titles in recruitment. Englin also talks about overcoming biases in hiring, the balance of A-players and B-players, and the significance of niche specialization. The episode concludes with recruiting and retention advice and a brief introduction to his book, "Hire Better Faster".