Rebels with a Cause:  Exploring the Element of Curiosity Part 2:  

A lively discussion about curiosity with William Jones continues in Part 2.  How does the element of curiosity support innovation and facilitate health system change and transformation?  

William notes how difficult change is and points out the limitations of using change models. Instead, William emphasizes the need to focus on people - thoroughly understanding people and their current work processes then building trust and strong relationships to facilitate change.  

He also discusses the need for health leaders to demonstrate vulnerability in leading change. This means being willing to admit they don’t have all the answers, to explore ideas and follow others to co-create “small wins” as the initial steps to larger scale change.   

The second article discussed sheds light on the “the curiosity perception gap” and the challenges organizations face in terms of how curiosity is viewed differently by C-suite executives and other staff.  William suggests this might represent the tension in organizations between the need for “execution” and “exploration”.  An organization needs to set expectations and be clear about the specific “time and place” for curiosity.  Where does curiosity fit in current workflows and business cycles?  William shares some approaches for encouraging curiosity used in Leynek Medical.  Last, the topic of “information control” in organizations is cited as a possible factor inhibiting the expression of curiosity.     

Here are the articles discussed with William Jones: 

Create and Sustain a Culture of Curiosity in Healthcare: A Case Study of a Home Healthcare Organization in Toronto.  Sandra McKay, Emily Kind and Kathryn Nichol.  Healthcare Quarterly.  October 2022.   

https://pubmed.ncbi.nlm.nih.gov/36412530/   

Research: 83% of Executives Say They Encourage Curiosity. Just 52% of Employees Agree.  Spencer Harrison, Erin Pinkis and Ion Cohen.  Harvard Business Review.  Sept 20, 2018.   

https://hbr.org/2018/09/research-83-of-executives-say-they-encourage-curiosity-just-52-of-employees-agree   

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