Rebels with a Cause:  Exploring the Element of Novelty Part 2:  

In part two, Mathew and I will continue our discussion with Connie by exploring two articles on tools to analyze and manage novel thinking and innovations in health services. Join us in Part 2 as Connie shares some of the tools she uses as a health leader.  

The first article is based on an approach of analyzing novelty of service innovation in a healthcare setting. The authors frame healthcare innovation as a product of four domains: organizational newness, environmental newness, market newness and technological newness.  

The article suggests these four dimensions work together and can enhance or inhibit the opportunity for innovation. For instance, virtual care was technically feasible long before COVID-19, but it wasn’t until the necessity from environmental newness that it really came to be more feasible. Therefore, it is important that we consider how these four dimensions are working together to create the groundwork for innovation and novel thinking to occur.  

The second article discusses the relationship between novelty and constraints. Constraints are often seen as restrictions getting in the way of novel ideas, but in fact the empirical evidence shows that constraints can motivate and focus novelty. No constraints can lead to chaos, adverse outcomes and other unintended consequences. 

Connie brings the two articles together and discusses how public policy and regulations, as a framework for constraint, can support how innovation and novel forms of service delivery evolve and are adopted.  Other examples are discussed including virtual care and digital health solutions.   

Here are the articles discussed with Connie Clerici: 

Novelty and success of healthcare service innovation: A comparison between China and the Netherlands.  Authored Yu Mu, Rujun Wang, and Ying Huang.  University of South Florida M3 Publishing, 2021 

https://digitalcommons.usf.edu/cgi/viewcontent.cgi?article=1154&context=m3publishing   

Why Constraints Are Good for Innovation. Oguz A. Acar, Mural Tarakci and   

Daan van Knippenberg.  Harvard Business Review.  November 22, 2019. 

https://hbr.org/2019/11/why-constraints-are-good-for-innovation   

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