In our monthly podcast we strive to answer business questions in the domain of Data & Digital for your company's digital transformation.

This month we are asking ourselves if human contact has become a luxury, tackling the subject from different points of view such as Customer Engagement & Human Resources with our Business & Decision experts: -Carlo Schots, Business & Decision Sales Director-Steven op 't Roodt, Business & Decision HR Director-Mick Levy, Business Innovation Director (France)-Wim Bosschaerts, Head of Customer Engagement Business Consulting-Gerrit Denayer, Business & Decision Marketing Director.

Show notes:- "A recent study revealed that the number one reason customers dread calling companies for support is the growing probability that they will encounter a bot instead of a human upon connection"customerthink.com/why-the-human-to…ustomer-service/- Boston Dynamics Spot robot in Hospitalswww.theverge.com/2020/4/23/212318…rus-telemedicine- Study about the impact of touching on newbornsstpauls.vxcommunity.com/Issue/us-expe…fection/13213- Globetrotter shop videowww.youtube.com/watch?v=S5pWfUmbWxc- "Tech Used to Be for the Rich. Now They’re Paying to Avoid It."futurism.com/screen-time-wealthy-paying-avoid-tech- Robots in elder carewaypointrobotics.com/blog/elder-care-robots/- EasyJet Data Leakwww.bbc.com/news/technology-52722626Feel free to leave comments & questions on our podcast below.Queries & remarks can be sent to [email protected]