What’s More Important To The Consumer in 2020 Than The Product Or The Price? “Customer experience is of ever-increasing importance as products become more the same.” Roland FrasierAs we’ve come to expect, Roland Frasier brings HIGH-value today if you’re trying to scale your business. Roland makes a case in this short episode for you to focus on Customer Experience as a top priority. This will not only strengthen your top line, but it will also do the right thing by your customers who are looking to spend in the most worthy places.Listen in today if you want to,1. Double your revenue.2. Command premium prices.3. Win the customer.“The brand is the promise. And the customer experience is the delivery of the promise. 1 in 3 will leave a brand that they love, from one poor customer experience.” Roland FrasierIf you love this show and it helps you with your business(es), head over to our home page https://businesslunchpodcast.com/ and sign-up for news and exclusive opportunities. It would also really help us get the word out if you would subscribe and write a review on ApplePodcasts.Listen For, • The study said by 2020, Customer Experience will be more important to the Consumer than product or price.“86% of buyers are willing to pay 13 to 18% more for a great customer experience…Design a great customer experience, and you can boost your prices”. Roland Frasier• A shining example of Customer Experience winning over the competition, despite the product not being as advanced.• The impact of investing in Customer Experience (and what you can expect).“Get a 2X on your revenue without doing anything except making the experience better. That’s pretty significant.” Roland FrasierFollow Roland Frasier On Facebook On Instagram Through his Website Follow Business Lunch Podcast On TwitterThanks so much for joining us this week. Want to subscribe to Business Lunch with Roland Frasier? Have some feedback you’d like to share? Connect with us on ApplePodcasts and leave us an honest review! Your feedback will help us improve the show, and connect us with more high flyers like you.Click to find us on Apple Podcasts and other podcast players. Mentioned in this episode:Get Roland's Training on Acquiring Businesses!Discover The EXACT Strategy Roland Has Used To Found, Acquire, Scale And Sell Over Two Dozen Businesses With Sales Ranging From $3 Million To Just Under $4 Billion!

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