Resentment, acceptance, and finally, embracing the change. Neelam speaks eloquently about emotions that many grapple with, during the coronavirus pandemic. Her smooth and soothing voice tell the story of a business that relied on an offline presence but found wings in pivoting to an online 'more virtual' model of functioning. Her optimism and outlook on life feel like a breath of fresh air despite the trying circumstances we're all living through. Would love to hear more from her.