Some client conversations can go south quickly – and others never seem to get easier, no matter how many times they come up. Sarah Wolff, DVM, speaker, consultant, and educator, suggested an FAQ type format for this interview so she could explain how she responds in some of these potentially sticky situations; after all, who hasn’t felt like a deer in the headlights in front of an expectant or emotional pet owner? Whether the issue is a schedule snafu or a breach of ethical boundaries, Sarah recommends practicing responses ahead of time with your team, and she’s given some great places to start here in this episode.  

Registration is STILL OPEN for AAHA’s reimagined annual conference, AAHA Con – THIS WEEK in San Diego! Join us this weekend (Sept 20-23) or stay in the loop for next year by visiting aaha.org/aahacon.  

Central Line is generously supported by CareCredit.  

Wish you could watch these conversations? Catch Central Line on YouTube.  

Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at [email protected]. 

This episode was produced by Clear Contender LLC with generous support from CareCredit.

This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.