Resolution time is a very key component of customer service. In this era of instant technologies, customers wants to get a final solution to thier complaints immediately without regards to processes or SLAs. In this episode, we interview a special guest, Ms Halimah of GTBank. She shares some stories of her experience in managing pretty insistent customers and how she converts them from irate customers to really friendly and patient ones while she works on getting them a resolution. It is a short episode, but it is loaded with insights!) Enjoy, and subscribe to this podcast and our various social media handles on Instagram, Twitter, Facebook, Youtube, Spotify, Google Podcast, Anchor et.c. (@CEXPROFS) for more exciting episodes to follow.