Trish Fontanilla is the ultimate community builder, everything she does she creates such a welcoming, encouraging and humanity driven environment for people to show up as themselves and connect with one another. In this episode, Trish shares her story of how she entered the startup world and has become an expert community builder in a time when we need true community more than ever. Trish and Nikki discuss the importance of humanizing technology, artificial intelligence and the customer experience to create an inclusive future where companies can meet the true needs of their diverse community of consumers. They talk about the importance of thinking of businesses as H2H (human to human) instead of the traditional lenses of B2B (business to business) or B2C (business to consumer).