Air New Zealand cannot afford to offer refunds to everyone impacted by flight cancellations during the Covid-19 outbreak without dipping into its $900m government loan, Air New Zealand's chief revenue officer Cam Wallace told Checkpoint on Wednesday. Following the interview Checkpoint was inundated with feedback from listeners. Many said they do not think they will be able to travel again, or to the destination they had originally booked. Other listeners said they cannot see their credit and do not want credit in the names of people who will not be able to fly again. One Air New Zealand customer, Alexa Bell, was forced to shell out hundreds of dollars for new flights even though she has thousands in credit with the airline. After Covid-19 scuppered Bell's international trip Air NZ refunded the section of her flights through America, but gave her a credit for the remaining $2000-worth. She told Checkpoint while she would have preferred all her money back, she decided to take the government advice and support local business by shouting her family a trip to Queenstown using the Air NZ credit. But things quickly got complicated.