- Making good Persona and Personnel Decisions is the #1 Skillset Required To Grow A Business
- They are not YOUR agents, they are your business partners
- My job is to hire agents and staff who are smarter than me
- An interview process that encourages multiple interviews with the competition
- How to build a culture with 95% retention and $17 Million Per Person Productivity
- Treat all agents not as they are, rather as who they are becoming
- One of the biggest line item expenses is for culture and retention
- You will keep and get more of what you are grateful for and lose that you are not
- Sense of entitlement by team leaders stunts growth
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