We Covered

• The story of how Jay became the community manager for SPI (01:58)
• The big picture of what a successful cohort-based course community looks like (05:40)
• The community experience is centered around defined touch points, the first one being onboarding, and the second one being a live welcome session (08:21)
• How to set up the onboarding experience (13:38)
• The next touchpoints are small group matching and an introduction to the curriculum (16:31)
• How to match members together (21:21)
• How to measure the success of the community efforts (26:58)
• How to intervene with customers who abandon the community (29:22)
• After the cohort is finished, members can self-organize for any further community involvement (30:40)
• All the software/tools needed to manage the community and cohort-based course (32:04)
• Some automations you can use with Zapier (32:46)
• What to include in the code of conduct, and how to enforce it (33:49)
• A summary of all the touch points on where focus your community efforts (36:18)
• Final questions (39:50)

In a Nutshell

1. Organize and prepare your community efforts centered around touch points, which can (should?) include onboarding, a welcome session, matching into small groups, and curriculum.
2. Prepare a basic code of conduct
3. When you get rolling with the weekly activities, make yourself fully available to answer questions and provide feedback on homework assignments
4. Intervene with any members who stopped participating
5. Measure the success of your efforts by keeping track of the proportion of students who are participating

How to Get in Touch

• Jay Clouse
  • Twitter
  • Instagram
  • JayClouse.com
• Jonathan (host)
  • LinkedIn
  • Twitter
  • CohortCaptain.com

Resources Mentioned

• Maven Accelerator
• Jay Clouse Workshops
• Creative Elements Podcast