1.30 - Introduction and importance of emotional intelligence.

12.30 - Key communication skills for optimal relationships.

23.30 - Overcompensation by talking too much.

28.15 - Mentors and communication courses.

33.00 - Appreciating and valuing patients who put their care in your hands.

42.45 - What it looks like to have a 10/10 practice.

51.00 - How to set up a system in Level Up.

55.15 - Over-dependence on key staff members.

1.02.15 - Managing staff - check-ins and asking for feedback.

https://www.commhealth.com.au/blog

https://levelup.dental/

https://principle.dental/

https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000

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