1.28 - overview of Harry's career.
9.28 - "how I got interested in sleep".
12.45 - communication skills - importance of effective listening.
15.17 - discussing treatment costs with patients.
17.39 - building rapport with patients.
19.44 - initial staff interaction with patients.
26.10 - establishing credibility.
27.55 - talking with patients about treatment benefits.
30.01 - what to do when patients don't accept your advice.
34.30 - attachment and putting your patient's best interests first.
45.19 - dealing with unexpected treatment outcomes.
52.02 - dealing with irate patients.
57.39 - leadership and building a culture with extraordinary staff.
1.09.14 - "what are you most proud of?"
1.12.12 - recommended learning resources.

www.commhealth.com.au

www.sleepwise.com.au

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