With a looming recession, Canadians are becoming more selective about where their dollars are going. This is just one reason why it’s more important now than ever for brands to provide best-in-class customer experiences that are more than just transactional. In this episode, Russell sits down with Ross Wainwright, CEO of Alida, a customer experience management and insights platform. They discuss why Customer Experience (CX) needs to be top of mind for every Canadian organization vying to win the marathon for talent and build a loyal customer base. The pair also dig into the importance of building an exceptional employee culture based on feedback, empowerment, and trust.

After this episode, you’ll learn:

• Why it’s more important than ever for retailers to build trusted relationships with their clients
• How embracing data and acting on feedback enables companies to build and maintain exceptional customer relationships
• How Alida helps to close the feedback loop to create best in class customer experiences
• How courageous leadership and community building can transform an organization’s culture
• Why building ERGs is invaluable to employee culture

The Contributors eBook, Lessons from the Leaders, is here! Discover the real stories, as told on Contributors episodes, about leaders who overcame a challenge and improved their business structure, culture, or approach.

Download your copy here: https://mailchi.mp/53b43e0152a4/3u7xfoybpi

Show Links:

• Download the free Contributors e-book, Lessons From the Leaders: https://mailchi.mp/53b43e0152a4/3u7xfoybpi
• Discover the power of a workplace pension here: https://www.caatpension.ca/pensions-matter/en/
• Learn more about CAAT Pension Plan here: https://www.caatpension.ca/
• Read the Contributors blog here: https://www.caatpension.ca/podcast/blog
• Follow us on LinkedIn: https://www.linkedin.com/showcase/contributors-podcast
• Follow us on Twitter: https://twitter.com/ContributorsCA