ApartmentRatings & SatisFacts
Conversations In The Blue ChairEpisodes
Episodes of Conversations In The Blue Chair
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What does it take to be ranked at the top of our epIQ rankings? Just ask the guests of this episode. Ruth Eisenhauer, President of Legend Management and Kaley Rawlins Vaughn, Director of Marketing for WRH Realty share how their companies succe
A recent survey conducted by OnePoll determined moving is now the #1 most stressful event. So imagine doing so in the midst of a pandemic! The renters you'll hear from in this episode have done just that and are telling us all about it. From o
In an election year that has literally divided the country, hear from renters as they talk about their candidate of choice and what they think of those on the other side. With so many passionate views and strong opinions, is there any hope amon
Remote working has dramatically changed the resident experience and how renters are living in their homes. Many have discovered their spaces either work or don't when it comes to pulling double duty as home and work environments. We're checking
Despite the challenges due to COVID-19, our clients have really stepped up and found ways to keep residents feeling the love. And now it's time for their residents to give a little love back. Not only did they rate their management team's perfo
Perception of value. Do expectations change when parents are paying the rent? High annual turnover does not have to be the norm for student communities. Listen in as student renters and parents share their thoughts and opinions on what value m
The war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of
Offices are closed, residents are home and the opportunity is here to leverage social media as a tool to connect, inform and entertain. Listen in as renters tell us how their management teams are doing when it comes to social media.
To wear or not to wear? That is the question. Renters on both sides of the mask debate have very strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overal
Our recent COVID-19 National Renter Study clearly shows renewal likelihood is directly linked to the amount and frequency of pandemic-related communication distributed by management teams. Current renters speak out on what their teams are and a
Management teams have had to think fast and figure out ways to navigate through the pandemic. Effective internal and external communication strategies have been crucial in keeping residents and employees informed and engaged. Listen in as two i
Lia and Jennifer interview renters of all types to discover how their experience living at an apartment community has changed as a result of the COVID-19 pandemic and discuss what onsite management has done well AND how they may be able to do b
Believe it or not, renters are still searching for new homes. Many are unable to visit their options in person and have to rely on virtual tours to help them decide. Renters are sharing what they want from virtual tours and what communities can
Lia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews. Also, we discuss the epIQ Index - ApartmentRatings new renter experience and property management performance metric. Discover how the
More than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they had to say about pet-rela
In this episode of Conversations In The Blue Chair, Lia and Jennifer ask real renters to share some of their favorite stories about their community's management team!
This episode is all about the Worst Neighbors Ever! We likely all have one or even maybe two "Worst Neighbor" stories, but in the multifamily apartment industry where residents live so close to each other, what exactly is the role a community’s
In this week's episode we talk with real renters to see if review responses even make a difference. Does the response motivate them to rent? What do responses say about the community’s management team?
Today, we’re talking to renters about their management teams. In our Review Response Workshop, we ask the audience to describe their community’s brand using one word. There are so many elements to a community and its brand – it can be hard to d
Events alone can not create a sense of connection, belonging and togetherness. Join us as we talk to a renter who says there is a strong sense of community where she lives and another who says her management team could care less. We'll also hel
It's 2020 and time to get your onsite teams pointed in the right direction. Who better to help you do just that than current renters? In our first episode, we asked renters to complete the following sentence: "I wish my management team would…"
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