Here Chris recalls an incident where he was called to an armed siege in central London.  Another successful conclusion assisted by using some mirroring techniques.  Chris and Martin share tips on how to actively listen when stressed or anxious or just stuck for something to say.  Also learn how you can subtly pick out and talk about any meaningful hooks or steer a conversation to where you want it to go.   This listening skill can be used verbally, non-verbally or in texts and emails.  Learn how from these two expert hostage negotiators.