Gabbioneta pumps, part of the Trillium group, has always focused on improving the quality of its service offering. Following the Covid-19 crisis, Gabbioneta has introduced technical remote support through advanced devices in order to bring the knowledge of the company directly to the operator on-site, real-time. This new way of working has brought Gabbioneta to organizational choices as well as the study of hitherto unexplored legal aspects. Today, new kinds of opportunities can be offered to Customers in terms of responsiveness and effectiveness of the intervention at the site.