"They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members." Key Moments 00:00 Pre-shift meetings are a key leadership strategy. 04:23 Regula

Ask For Your Next Opportunity

10 days ago 15m 21s

“People don't know what you’re thinking. You have to have the courage to go tell them." Key Moments 03:46 Typecasting in the Workplace 06:02 Taking Opportunities for Career Advancement 08:33 Proactive Pursuit of Career Goals 10:54 Preparing for

Leaders Don't Need to Know Everything

17 days ago 16m 46s

"Include others that have been there and are doing the work. They know what works. If you ask their opinion and listen with an open mind, you don't need to know much yourself. And you can still make a good decision." Key Moments 03:02 Custome

How to Tell Someone They Didn't Get the Job

24 days ago 12m 50s

“We sometimes, worry about telling people hard things or things that'll disappoint them. But in the end, if you do it, and you do it the right way, and tell them the truth with good reason, then there shouldn't be an issue." Key Moments 00:00 N

Leaders Need to Take a Stand

1 month ago 14m 42s

“Your children have to know what you believe in, what you stand for, what the family is, what ethics are, and honesty, and what the expectations are in a family. It's the same in the workplace." Key Moments 02:37 Workplace Ethics at Disney 04:

Keep Safety a Priority

Mar 19th, 2024 14m 7s

“You can brag that you have a 99.5 safety rating on your rides, but what if you're the family member of the point 5% that something bad happens to? That's just not acceptable and therefore, there is no wiggle room.” Key Moments 01:37 Customer

Do You Need a College Degree to Succeed?

Mar 12th, 2024 14m 26s

"It's about what can you do, not what you know. A lot of people know a lot, but they can't get anything done." Key Moments 02:37 Show what you can offer, expertise matters. 06:33 Education and skills matter for job opportunities. 09:11 Early e

Becoming Saleswise

Mar 5th, 2024 23m 1s

"This will take someone from feeling like they know nothing all the way through becoming quite successful. And it is done in such a way that the story itself kept the reader's hearts involved and the teaching was strong." Key Moments 00:00 Boo

Making a Leave of Absence Work

Feb 27th, 2024 11m 26s

"If you've hired the right people and they're committed and loyal and they are trained and they know how to do their job, you can get them ready for you to be gone for a little while." Key Moments 03:16 The art of delegation as a leader. 05:51

Starting as a Coach

Feb 20th, 2024 17m 26s

"Create products based on the problems you are good at solving and you like solving." Key Moments 01:27 Career transition strategies for coaches. 03:13 Strategy sessions for high-value companies; focus on product messaging to boost sales. 08:

Building a Coaching Business

Feb 13th, 2024 17m 21s

“Maybe it's time to pivot your career and start pouring into other people all the wisdom that you've gotten to save them a heck of a lot of trouble that they could get into." - Donald Miller Key Moments [00:04:45] – The impact of coaching [00:0

Building Credibility

Feb 6th, 2024 12m 4s

"Make sure you reach and research a subject to understand it. Become an expert, and you'll probably come off as an expert." Key Moments 02:10 Research and collect input from others. 04:54 Organize knowledge and gain confidence to share your ide

Upselling Your Products

Jan 30th, 2024 13m 46s

"If you understand how it benefits a customer and you get to know your customers, then you can promote or upsell products that are a good fit for them because you know them." Key Moments 02:21 Employee motivation for cross selling. 04:36 Impo

Follow Through With Training

Jan 23rd, 2024 11m 38s

“Most people want to do a good job, but they just fall back into their habits.” Key Moments 01:07 Managers need to reinforce good habits in employees. 05:17 Leadership requires empathy and patience. 08:02 Frontline staff are key to customer e

Become a World Class Organization

Jan 16th, 2024 15m 13s

"Poor and good are the same because they're not great. And I think if you want to be world class, you have to have that attitude that poor and good are the same." Key Moments 00:08 - What Does it Mean to be World Class? 04:51 - Examples of

Let Your Team Know What You've Done For Them

Jan 9th, 2024 14m 48s

“It’s natural to complain about what we didn't get in life instead of remembering what we have." Key Moments 00:57 Reminding employees of support and solutions provided. 03:29 Showing appreciation through listening and communication. 07:26 Resp

Make a Big Deal Out of the Little Things

Jan 2nd, 2024 16m 33s

"Success came from the way they started, the way they were persistent, the way that when they had a problem, they worked through it.” Episode Highlights 00:57 Business success comes from founders' persistence and passion. 04:24 Excellent servic

The Secret to What People Really Want

Dec 26th, 2023 14m 20s

“There's not a personal I wouldn't say they appreciate it when they get some positive feedback and encouragement and, Even the people who got a bad attitude, that's how you turn a bad attitude around is over time.” Episode Highlights 00:43 Impo

The Peril of Not Keeping in Touch with the Front Line

Dec 19th, 2023 15m 2s

"Our job as a leader or a parent is to keep our people emotionally, psychologically, and physically safe." Episode Highlights 001:07 Importance of leaders building trust and openness 04:45 Open communication crucial for understanding in relatio

Solving Problems as a Team

Dec 12th, 2023 13m 27s

"Quit having meetings and have conversations." Episode Highlights 00:00 Teamwork in escape room teaches effective problem-solving. 05:58 Asking for opinions builds team trust. 09:31 Setting deadlines cultivates success in all areas. 12:19 Coc

Planning Organizational Communication

Dec 5th, 2023 16m 8s

“Keep some of the trust within the organization by respecting your team enough to tell them before the whole world knows about something.” Episode Highlights 02:50 Timely communication builds trust. 05:15 Keeping secrets can be detrimental to

You Can be Nice and Tough

Nov 28th, 2023 16m 37s

“When you lead, be tough, not hard." Lee Cockerell Episode Highlights 01:04 Gain a reputation of high standards. 05:32 Rules and values must be enforced to be effective. 07:36 Appearance impacts perception of leadership and quality. 10:33 Hig

Preparing for the Next Level of Your Career

Nov 21st, 2023 16m 42s

“People don't like a lot of the jobs they have to do, but they look back on them and think, ‘wow! Look how much I learned back then’.” Episode Highlights 01:30 Competition is increasing; experience and skills are important. 03:16 Exposure to n

Take Advantage of Information

Nov 14th, 2023 14m 38s

“If you want to have a better life and start to do better, to be better, and to feel better, you need to start making better decisions." - Lee Cockerell Episode Highlights [00:01:32] The importance of following up [00:04:50] Make time for learn

Pay Attention to People

Nov 7th, 2023 10m 55s

“Make things better through your people, not through you." Episode Highlights [00:01:11] Good leaders train, appreciate, recognize, and develop employees. [00:03:59] Impactful communication key for emotional well-being. [00:07:33] Pay attention