We can tell whether a business is going to be successful based on their language. Here's why.

What’s In This Episode?

• We can tell whether a business is going to be successful based on their language (1:10)
• Two Kinds of People (2:30)
• "People" Not "Profit" (5:32)
• It's 7x More Expensive To Acquire Than Retain (7:10)
• Sell Yourself Before Your Product (9:44)
• Customer-Centric Communitcation (11:30)
• Humanise Yourself With Live Chat (13:40)
• Leverage Knowledge Bases & FAQs (16:30)
• How To Change Your Mindset (17:37)
• Treat Customers Like Valued Partners (19:05)