Today we explore some of the wins and failures of small businesses during the COVID pandemic and how we can learn from those ongoing.

What's In This Episode?

No One Had Any Idea What They're Doing (2:40)Agility Set Businesses Apart (3:35)Resilience Kept Businesses Afloat (10:20)Telehealth Was Not As Effective As Expected (12:30)EVERYONE Wanted (But Shouldn't Have) An Online Store But Shouldn't Have (15:30)Most Business Owners Don't Understand Or Have Analytics (18:10)Businesses That Over Communicated Got Market Share (21:30)Provide Helpful, Educational Content (24:10)