Long overdue, we are pleased to feature our second founder Dr. Markus Wuebben in this podcast episode. Markus is responsible for research and development at CrossEngage, holds a Ph.D. in data-driven marketing, and is a real marketing veteran. Back in the days at Rocket Internet, he developed a solution for multichannel campaign management which was used by more than 70 companies in 20 countries. Markus was customer management director at EPIC companies as well as head of industry promotions at Arvato/Bertelsmann. In this episode, he shares his take on customer-centric and data-driven CRM and marketing. In this context, he also talks about his motivation to found CrossEngage and what he sees as the most promising trends and channels—like WhatsApp and chatbots.

www.crossengage.io/podcast-8-dr-markus-wuebben/