In this episode, we're joined by Akash Singh, Head of Customer Success (APJ) at Software AG, about the importance of customer success in go-to-market (GTM) strategy. We discuss driving adoption, navigating compliance and user privacy, evaluatin

How to onboard a new Customer Success Manager | Jess Galenski, Apryse

Apr 11th, 2024 31m 15s

CSMs: The customer's guide to advocacy with Cristy Rahman

Mar 14th, 2024 35m 54s

Redefining customer advocacy with Haig Kingston, OpenBlend

Feb 21st, 2024 23m 3s

Demystifying digital customer success with Alex Turkovic

Feb 7th, 2024 34m 55s

Speaking segmentation | Kimberly Ayala, Akeneo

Jan 30th, 2024 39m 41s

Harmonizing the hustle between customer success and sales: Part 2

Nov 24th, 2023 37m 30s

Harmonizing the hustle between sales and customer success: Part 1

Nov 8th, 2023 37m 50s

Same goal, different playbook: CSM role variety across companies | Romiel Noumbissi

Oct 17th, 2023 33m 59s

How to perfect customer implementation | Deanna Sotolongo

Sep 26th, 2023 29m 6s

Scaling customer success with community | Wes Gibson

Sep 12th, 2023 50m 21s

Building high-performing customer success teams | Amy Oilman

Sep 5th, 2023 40m 58s

Preparing for the next stage of customer success | Carlos Quezada

Aug 29th, 2023 38m 31s

How to ingrain a human-first approach in your workplace | Danielle Martin

Aug 16th, 2023 39m 53s

Incorporating customer-led growth strategies into your daily operations | Dutta Satadip

Aug 8th, 2023 37m 35s

Navigating the customer success hiring journey | Romiel Noumbissi

Aug 1st, 2023 41m 41s

Climbing the customer success career ladder | Shawna Partin

Jul 25th, 2023 38m 7s

A practical guide to customer renewals | Mel English

Jul 18th, 2023 28m 53s

Leveraging technology to scale customer success | Achraf Maouloudi

Jul 10th, 2023 28m 29s

Value-led customer success frameworks | Haig Kingston

Jun 15th, 2023 31m 39s

Mastering the customer health score | Patti Zack

May 16th, 2023 33m 17s

Busting the myths of empathy and accessibility | Niina Majaniemi

May 2nd, 2023 23m 34s

The power of outcomes-based thinking | Shane Ketterman

Apr 18th, 2023 39m 25s

Developing a customer success plan | Melanie Moshi

Mar 22nd, 2023 37m 9s

Leading customer success teams | Richard Convery

Feb 27th, 2023 35m 38s

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CS School

Richard KingCS School

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Richard King
CS School