When we go online, the stresses and triggers of our offline lives go with us. So the apps, sites and technology we use online need to account for those stressors. Special guest Beth Dean returns to the show, this time to talk about emotional intelligence in design. She shares her own lessons learned working at Facebook, trying to anticipate and avoid the friction that can occur when the design process doesn’t consider the human factor. Beth also offers tips for how to be more emotionally intelligent in both design and development, including embracing diversity in the workplace, identifying stress scenarios early in the process, and emphasizing the user throughout.

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Show Notes:

• Lesbians Who Tech
• Facebook real-name policy controversy
• Facebook authentic identity
• Kaiser Permanente’s Innovation on the Front Lines
• Facebook On This Day
• Facebook Year in Review
• Humanizing Business with Whitney Hess
• Improving Diversity in Tech with Ashe Dryden & Faruk Ateş
• Emotional Intelligence in Design
• MyTransHealth
• Design for Real Life
• Practical Empathy: For Collaboration and Creativity in Your Work
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