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Human-Centered Design Drives Customer-Centricity (AT&T)

Human-Centered Design Drives Customer-Centricity (AT&T)

Released Friday, 11th March 2016
Good episode? Give it some love!
Human-Centered Design Drives Customer-Centricity (AT&T)

Human-Centered Design Drives Customer-Centricity (AT&T)

Human-Centered Design Drives Customer-Centricity (AT&T)

Human-Centered Design Drives Customer-Centricity (AT&T)

Friday, 11th March 2016
Good episode? Give it some love!
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Diane Magers,AT&T Office of the Customer, shares how design thinking is pivotal in shifting culture and organizational adoption for customer experience excellence, which in turn, reaps higher business results.
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