An interview with Darren Murph, Head of Remote at Gitlab, the leading software company. With the coronavirus outbreak and government-imposed lockdowns, Darren Murph talks about how Gitlab laid down the rules for remote-work and created a cultur

Miguel Ribeiro: an appetite for business

Mar 11th, 2020 31m 58s

An interview with Miguel Ribeiro, Head of Growth at Zomato, one of the world's biggest restaurant aggregators and food delivery startups. As if Zomato’s 80 million users weren’t enough, Ribeiro has been a tireless advocate for business innovati

Mara Figueiredo: going beyond complaints

Feb 19th, 2020 30m 10s

An interview with Mara Figueiredo, Global Head of Customer Support at Pipedrive, the leading CRM software company. Along the long and winding road from call center assistant to CX authority, Figueiredo has developed a distinctive method for dea

John Collins: the blog days are over

Jan 29th, 2020 32m 3s

An interview with John Collins, Director of Content at Intercom, the innovative customer messaging platform. In his role, Collins has overseen the transformation of the company’s content marketing initiatives, including the launch of actual har

Suri Ratnatunga: limitless empathy

Jan 2nd, 2020 29m 8s

Mick Frederick: the cannabis stigma

Oct 2nd, 2019 31m 36s

An interview with Mick Frederick, VP of Customer Experience at Eaze, the cannabis delivery platform. In addition to traditional hurdles like turnaround time, Mick is up against the vicissitudes of a new market; a daunting regulatory landscape;

Trailer

Welcome to the Customer Centric Podcast

Sep 10th, 2019 2m 11s

Introducing the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.

Rate