CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change […]The post Customer Experience Tip: It’s Not a Transaction, But an Intersection! appeared first on Business RadioX ®.