Podchaser Logo
Home
Customer-LedEpisode from the podcastCustomer-Led
Bye-bye CSM. Hello CSM 2.0

Bye-bye CSM. Hello CSM 2.0

Released Tuesday, 26th September 2023
Good episode? Give it some love!
Bye-bye CSM. Hello CSM 2.0

Bye-bye CSM. Hello CSM 2.0

Bye-bye CSM. Hello CSM 2.0

Bye-bye CSM. Hello CSM 2.0

Tuesday, 26th September 2023
Good episode? Give it some love!
Rate Episode
About
InsightsPodchaser Pro
Reviews
Credits
Lists
Transcript

The CSM role is critical for driving customer value. These leaders make the case that our old job description of the CSM no longer works. They outline a new version for the CSM role. Guests: Jay Nathan (CCO. Higher Logic), Ella Dillon (CCO, Conversica), and Sasha Anderson (Sr Dir CS, Procore).


Watch this episode for free at catalyst.io/podcast.

Show More
Rate
Get this podcast via API

From The Podcast

Customer-Led

Binge a career’s worth of learnings in less time than a QBR, as Catalyst co-founder Kevin Chiu uncovers new customer-led growth strategies in each bite-sized episode. You’ll hear success stories, unique approaches, and different perspectives from REAL operators from companies like Miro, Drata, and Higher Logic, who are in the trenches growing revenue.Each episode will give you the resources, ideas, and templates you need to get ahead of churn and increase customer revenue.Customer-Led is a video podcast, so you're missing out if you're just listening to the audio. Stream Season 1 for free at catalyst.io/podcast.

Join Podchaser to...

  • Rate podcasts and episodes
  • Follow podcasts and creators
  • Create podcast and episode lists
  • & much more

Episode Tags

Do you host or manage this podcast?
Claim and edit this page to your liking.
,

Unlock more with Podchaser Pro

  • Audience Insights
  • Contact Information
  • Demographics
  • Charts
  • Sponsor History
  • and More!
Pro Features
Podchaser Logo

Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More