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Gavin Scott
Customer Service Gold Dust PodcastEpisodes
Gavin Scott
Customer Service Gold Dust Podcast
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Episodes of Customer Service Gold Dust Podcast
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This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Ryan Noakes.Ryan is a Customer Success Manager for EMEA and the US at SAI360.We hear him discuss the importance of
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Natasha Ratanshi-Stein.Natasha is the Founder of Surfboard.We hear her describe how she came up with the idea for
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Karl Sandland.Karl is the Founder and Chief Experience Officer at BrightCX LTD.We hear him discuss the importance
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Customer Service and Sales Trainer, Rob Moon.Rob has years of experience training and is the Director of Rob Moon
Welcome to Episode 83 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Alison Boyle.Alison is an author, marketing strategist and funnel expert.We hear her talk about her initial experiences in customer service and
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Rebecca Brown.Rebecca is the Founder and Lead Consultant at Think Wow.We hear her discuss the journey of starting
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is once again joined by Elaine Lee.Elaine is the Managing Director of ReynoldsBusbyLee.We hear her talk about how mystery shopp
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Jamie Thorpe.Jamie is a CX, Research and Engagement Professional - and the Head of Experience Management at Ipsos
This has been dug out of the Customer Service Gold dust archive for your listening pleasure...In this episode, Gavin is joined by James Dodkins.James is a Speaker, Author and Customer Experience Rock Star.We hear him discuss his journey from aw
This has been dug out of the Customer Service Gold dust archive for your listening pleasure...In this episode, Gavin is joined by Diane Magers. Diane is the Founder and Chief Experience Officer at Experience Catalysts.We hear her describe her j
Welcome to Episode 77 of The Customer Service Gold Dust Podcast.In this episode, we take the opportunity to revisit some special moments from a selection of Gavin's wonderful monologues over the first 75 episodes.Some of the topics include: how
Welcome to Episode 76 of The Customer Service Gold Dust Podcast.In this episode, we take the opportunity to revisit 5 special moments from some incredible guests that have joined the podcast over the first 75 episodes.So join us in this trip do
Welcome to Episode 75 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Luba Chudnovets.Luba Chudnovets is Co-Founder and CEO of Cordless.We hear her talk about her fascinating experience at (then) start-up bank, Mon
Welcome to Episode 74 of The Customer Service Gold Dust Podcast.This episode is dedicated to the upcoming Awards International 'UK Customer Experience Awards 2022' event that is taking place in October.So have a listen, and if you're interested
Welcome to Episode 73 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Irina Poddubnaia.Irina is Founder of TrackMage.We hear her talk about what made her create a more efficient packing tracking solution; the ways
Welcome to Episode 72 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Aaron Painter.Aaron is CEO of Nametag.We hear him talk about his initial journey into CX and why it made such a difference to his career path; h
Welcome to Episode 71 of The Customer Service Gold Dust Podcast.In this episode, Gavin poses an intriguing question: "Are you on purpose?"He elaborates on the difference between living a life 'on' purpose - as opposed to letting life happen to
Welcome to Episode 70 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Claire Boscq.Claire is a CX Expert, Keynote Speaker and the Creator of BizShui™.We hear her talk about her journey through various CX roles and
Welcome to Episode 69 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Al Hughes.Al is a Head of Contact Centre & Contact Centre Leader.We hear him talk about why he's so passionate about the industry and where he d
Welcome to Episode 68 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the magic of giving compliments.He elaborates on some interesting examples of how giving compliments can make customer service fun and fluid - wh
Welcome to Episode 67 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Matt Beckwith.Matt is a Director of Customer Experience and 'The Contact Center Geek'.We hear him talk about a particular habit he developed tha
Welcome to Episode 66 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the importance of getting the little things right.He elaborates on a fascinating example of how one little thing can make all the difference - an
Welcome to Episode 65 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about various examples of brilliant customer service in the Hospitality Industry.He discusses how research indicates that the first 12 words of any enc
Welcome to Episode 64 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the various ways in which you can create "D.E.L.I.G.H.T" for your customers.He discusses the various steps behind the acronym "D.E.L.I.G.H.T", wi
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