Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viable. My suggestion is that Alistair Field and his Knowledge Management buddies might just have at least part of the answer we have all been looking for, and its name is KCS or Knowledge Centered Service. View or listen to my fascinating discussion with Alistair to learn more…