In the last few years, Customer Success has secured its spot at the executive table, joining other legacy organizations in driving the company’s vision and direction forward. What was once seen as a cost center and customer service extension has now solidified itself as a revenue-generating powerhouse. While the possibilities for the future of Customer Success are endless, there’s a lot of foundational work that needs to be done before the industry can effectively and fully incorporate predictive analytics that generates greater customer value and higher retention and expansion. 

In this episode, host Ross Fulton chats with Nick Mehta, CEO at Gainsight, for his insight into the Customer Success industry as it stands today and  the trends that CS leaders should seize to grow and prosper.