Driving Net Dollar Retention is an enterprise-wide strategy and the secret weapon in driving revenue expansion from customers is your Customer Success organization and their ability to generate Customer Success Qualified Leads (CSQLs). But, tying CS to your company’s strategic growth and revenue can be tricky to maneuver. It requires clear processes, tailored training, clear incentivization structures and a steadfast commitment to delivering optimal customer value.

In this episode of the Customer Valuecast podcast, host Ross Fulton chats with Samrat Tandon, Global VP Customer Success at Siemens, about the incredible value of investing in Customer Success Qualified Leads and how you can create the workflows, incentives and rules of engagement necessary to making this program a success.

On This Episode, You’ll Learn:

• The benefits and impact of integrating a CSQL motion into the overall NDR motion
• The rules of engagement, workflows and incentives that you must put in place to make this integration and collaboration between Sales and Customer Success a success
• Tips and best practices for leaders looking to launch and implement a new CSQL motion or improve their existing CSQL program

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Visit Valuize.co for more cutting-edge resources and discover:

• An Innovative Approach to Improving NDR
• How to Unite Pre-Sales & Post-Sales Around Value Selling and Success
• How to Start, Staff and Scale Your Digital Customer Engagement Model