This special episode sees 3 great guests join me to discuss the very topical and critical subject of racial diversity in Customer Success. I do not mind admitting this recording had me more nervous than any I had done before. I am usually a hig

CustomerSuccessMatters LIVE! - Special Episode - Gender Diversity

Jan 7th, 2020 58m 18s

This special episode sees not just 1 guest, or 2 guests, or 3 guests but 4 guests! Joining me, Matt Myszkowski as the host is Sue Nabeth-Moore, Sue Walsh, Shirley Chapman & Rav Dhaliwal to discuss the very topical and critical subject of gender

CustomerSuccessMatters LIVE! - Special Episode - The Outcomes Economy

Sep 16th, 2019 55m 34s

This special episode sees Paul Henderson join a special, mystery guest discussing the growing need to implementing an outcomes based approach to your customer success programme. Paul is the very successful author (amongst other things) of the b

Season 2 Episode 4 - CustomerSuccessMatters LIVE!

Apr 27th, 2019 45m 27s

In Episode 4 of Season 2 Matt is joined by ON24's VP of Customer Success & Growth, Chris Mitchell and Amit Oberoi, VP EMEA at Damstra & CEO/Founder at The Resilience Factor to discuss mental health & physical health, general well-being at work

Season 2 Episode 3 - CustomerSuccessMatters LIVE!

Mar 20th, 2019 50m 33s

In Episode 3 of Season 2 Matt is joined by Slido's VP of Customer Success, Jo Massie and Jerry Angrave, Customer Experience Consultant and Coach plus founder of Empathyce to discuss the convergence (or not) of Customer Experience and Customer

Season 2 Episode 2 - CustomerSuccessMatters LIVE!

Dec 20th, 2018 44m 8s

In Episode 2 of Season 2 Matt is joined by Workfront's Director of Customer Success, Russ Drury and Co-Founder/CCO at MetaCX, Dave Duke to discuss the critical customer success skill of being able to demonstrate value realisation and business o

Season 2 Episode 1 - CustomerSuccessMatters LIVE!

Sep 25th, 2018 37m 35s

In Episode 1 of Season 2 Matt is joined by Autodesk storytelling expert Darren Brooker and Senior Director of Customer Success at Tanium, Adrian Beck to discuss the growing art and skill of storytelling in relation to the customer success indus

Episode 3 - #CustomerSuccessMatters LIVE!

Dec 17th, 2017 44m 7s

Episode 3 saw me joined by Amaan Nathoo of Bonjoro and Sue Farrance of Signable with the overall theme of communication. We discussed Amaan's and Sue's thoughts around communicating with your customer, the importance of using appropriate tools

Episode 5 - #CustomerSuccessMatters LIVE

Nov 26th, 2017 36m 31s

Episode 5 saw another very special edition of CustomerSuccessMatters LIVE! focusing specifically on the art of recruiting within Customer Success. Joining me on this podcast was Ben Watkins from Intrinsic Search and Alan Fecamp from Just Digita

Episode 4 - #CustomerSuccessMatters LIVE!

Nov 5th, 2017 43m 15s

Episode 4 saw Ellie Wu, Customer Success thought-leader & Jason Noble, Head of Customer Success at Goodlord join me for this special edition of #CustomerSuccessMatters LIVE! to discuss the skills, profile and traits of Customer Success leaders,

Episode 2 - #CustomerSuccessMatters LIVE!

Oct 22nd, 2017 50m 13s

Episode 2 saw Jim Jones, CEO at Voyant Consulting and Katy Batley, Global Head of Customer Success at Avecto join me.The three key topics covered today included:- Data & consumption analytics and the part it plays in Customer Success.- Cus