đ¤đď¸Breaking rulesâŚcreating customer loyalty âThe one with the profitable rule breakerâ Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
2:40 CX & retention role at Chomps
7:10 Planet Fitness Front desk job influencing CX today
10:32 Breaking CX rules. Creating customer empathy
13:45 CX & RetentionâŚsimliar and different
17:30 Fitness competitions inspiring customer empathy today
20:38 1st Class Lounge
24:30 Zoeâs âLetâs Laugh About Itâ Podcast
28:45 Gaining buy in for CX ideas
34:30 Contact info and closing
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
â Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com
â Accelerate business growthđ by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/
Twitter @_zoekahn_
Chomps on How I Built This with Guy Raz: https://podcasts.apple.com/us/podcast/chomps-pete-maldonado-and-rashid-ali/id1150510297?i=1000595782640
Rick & Clancy's podcast The Loud Quiet: youtube.com/@theloudquiet
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