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Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform yo
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform yo
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report.Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform you
Taken from our webinar discussing out latest report, the 2021 APAC CX Maturity Report. Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Learn about the steps you can take to help transform yo
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19
Simon Vatcher, Managing Director at Avaya, Australia and New Zealand joins Steve Nuttall, Director of Fifth Quadrant for a conversation in isolation. They talk about Simons unique experience having left his role as Vice President of Optus to
Steve Fletcher, National WHS and Quality Manager at Drake International, joins Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. Steve squared talk about the safety aspects that most organisations probably aren't, fro
Fiona Keough, CEO of Auscontact, sits down with Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. They chat about how Auscontact is supporting an industry under intense pressure during the last 12 months.
Gary McCourt, Head of Operations Services Centre for BGIS, sits down with Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. They chat about the smooth transition many Australian contact contact centres were able to pu
Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Ve
Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Ve
Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Ve
Steve Nuttall, Director at Fifth Quadrant chats with Robert Le Busque, Regional Vice President Asia Pacific of Verizon, Chris Costley, Director Customer and Operations Transformation at IDP Education, and Mathew Wells, Solutions Executive at Ve
Daniel Harding, Director of Australian Operations for MaxContact, sits down with Steve Nuttall, Director of Fifth Quadrant for a conversation from isolation. They chat about how contact centres are quickly adapting to a new operating environmen
Brendan Maree, 8x8 Vice President of Asia Pacific, returns for a chat with Steve Nuttall, Director of Fifth Quadrant from Isolation. They chat about the critical role Australia's technology leaders play in keeping businesses afloat and operatio
In this episode, Steve Nuttall chats with Luke McGoldrick and Giri Iyer from Rubrik. An introduction to RubrikRubrik has been labelled a unicorn for its rapid success, much of which is focused on making life as easy as possible for its custo
8x8 was recognised for its contact centre solution which includes ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and knowledge base, all delivered on one unified platform.To
Today, Dell Boomi is one of the leading players in the Australian integration market. How did Dell Boomi manage to move from newcomer to front-runner?Australian government departments and the private sector can use data to build trust and loy
In late May 2019 I was pleased to attend Experience Avaya in Singapore. It was a packed few days of keynotes and product tours which were attended by a diverse group of customers and partners from around the region and globe. Special thanks to
Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will business
Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will business
Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will business
Steve Nuttall, Head of CX Research at Fifth Quadrant chats with Peter Chidiac, MD Avaya ANZ about the state of the industry and what to expect in 2019 with respect to AI, machine learning, contact centres and the human factor. How will business
Part 1 of 3 - Amazon: Threat or Opportunity for Australian Businesses? With hosts: Steve Nuttall, Head of CX Research at Fifth Quadrant and Matt Hampshire, Digital Sales Director, Oxygen, a DXC Technology Company. Learn how you need to prep
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