In this episode, Umang Dua, co-founder of Handy, speaks about the different aspects of customer service and how it is the driver of success for his business of providing household services to busy people everywhere. Shortly after founding Handy.com, Umang found that the secret to thriving in a people-based business was to create the best customer service possible so that customers consistently felt at ease and a short reach away from help whenever needed. As Handy became more widespread, the company found it was easiest if the means of communication became more simple. As of today, Handy.com has adopted a solely e-mail based interaction with its customer and has noted it as an effective way to make their business thrive.