Ep 2: Understanding and Meeting the Needs of Your Customers with Kirsty Traill
Released Friday, 23rd June 2017
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Ep 2: Understanding and Meeting the Needs of Your Customers with Kirsty Traill
Ep 2: Understanding and Meeting the Needs of Your Customers with Kirsty Traill
Friday, 23rd June 2017
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Kirsty Traill, VP of Customer at Hootsuite - the world’s most widely used social media relationship platform, joins Jaspar on this episode to discuss the capabilities of Hootsuite’s social media management platform, her technology tool stack to make customer support operate flawlessly, and how leveraging AI has changed their customer support game.
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From The Podcast
CXYZ - All Things Customer Experience
TaskUs’ co-founders – Bryce Maddock and Jaspar Weir – explore all things customer experience (CX) with some of the industry’s foremost thinkers. Every episode features an in-depth conversation with a top executive who shares not just their successes but also their hair-raising failures with their CX strategy today. Jaspar and Bryce will be connecting with leaders in the startup space who are putting the customer first as a growth strategy as well as other enterprise companies who are reinventing the role of the customer. Join us as we break down and redefine what makes “Customer Experience” truly exceptional.Join Podchaser to...
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