Imagine this: An online marketplace like Amazon where you could find options for services near you all in one place. House cleaner, personal trainer, DJ, roof installation, party bus rental – you name it, Thumbtack’s probably got it. Co-Founder and President of Thumbtack, Jonathan Swanson, shares the highs and lows in his entrepreneurial journey, challenges with the online marketplace-based business, and how they’ve built their business around customer experience.