In this episode of Data Driven Leadership, Donatos Pizza CIO Steven Graves details how he calmly navigates the intersection of tech and business amidst the feverish pace of both.

Steven shares with host Jess Carter stories and lessons learned throughout his impressive career—including building a major retailer’s first e-commerce site on a limited budget and turning it into a $400 million success story.

Steven says the tech part is the easy part; it’s organizational change management that can make or break a transformation’s success. The conversation includes mastering empathy, winning hearts, and nurturing change champions within your organization.

In this episode, you will learn:

• How to effectively embrace change and advancements in AI
• How to drive transformational initiatives with empathy
• How to leverage data to listen to and delight your customers