Episode Transcript
Transcripts are displayed as originally observed. Some content, including advertisements may have changed.
Use Ctrl + F to search
1:53
of
2:00
it. There's new products and
2:02
new ideas. Was that your sense of it?
2:05
Yeah, absolutely. Marcus had
2:07
quite a shift, I would say, in
2:10
the public perception of him over the last year,
2:12
thanks to all of his cage fighting
2:14
and billionaire CEO
2:16
feuds, and just generally leaning into
2:18
the product stuff at the company. And
2:21
you can tell that that really flutters them up.
2:23
So there's a lot of news on a medics, and there's actually some
2:25
hardware and then obviously us talked about threads, but tell us about
2:28
the hardware first. Yeah, the company finally debuted
2:30
its Quest 3 headset, which is the successor
2:32
to the Quest 2, and its next pair
2:34
of smart glasses with Ray-Ban that
2:37
have some extra AI sprinkled
2:39
in. And we also talked about really what
2:41
I think is probably the biggest news, which is that Meta
2:44
is releasing its own chat GPT
2:46
competitor, and a bunch of other AI
2:48
assistants across WhatsApp, Instagram,
2:50
and Messenger. And I think given Meta's
2:53
pretty much unrivaled scale in terms
2:55
of users, it's a big moment for the AI industry
2:58
that will probably introduce a lot of people
3:00
to these kinds of agents for the first time. AI
3:03
is very much the cutting edge of technology. Obviously
3:05
Meta has a huge investment in the
3:07
Metaverse, the Quest 3 is also
3:09
sort of on the cutting edge of technology there. But
3:11
then you talked a lot about threads, which
3:14
is a competitor to X, the
3:16
company formerly known as Twitter, and
3:19
decentralized social media. These are kind of new
3:21
rifts on older ideas, but
3:24
he was really into it. Yeah,
3:26
he really got in depth about threads and
3:28
competing with Twitter and decentralized
3:31
social media and where that's going, which he's
3:33
never really talked about publicly. We
3:35
also spent some time talking about AI regulation.
3:38
He has some interesting thoughts there around open source.
3:41
We got into that big Senate hearing that recently
3:43
happened with Chuck Schumer and a bunch of other tech
3:45
CEOs. What's struck me most about this
3:47
entire conversation is for
3:50
the past years, Mark has been a statesman,
3:52
right? He's acted like a politician. He's
3:55
determining whether posts on Facebook will stay up or
3:57
come down. He's been yelled at by
3:59
Congress. And in this interview, he's
4:02
really lit up when he's talking about
4:04
two things, building new products and
4:07
mixed martial arts. Yeah,
4:09
it's really interesting to hear where his hat is at these days.
4:12
He's in a very different spot than he
4:15
was even just last year. We talked
4:17
at the end about kind of his
4:19
personal reflection on leading such
4:21
a big company being kind of the last founder
4:23
of his era that's still running one of these huge companies.
4:27
And of course, I did have to ask him about the cage
4:29
match and if he'll actually ever fight Elon. All
4:31
right, well, we got to get to that right away. Here's Mark
4:34
Zuckerberg, CEO of F
4:52
this is like a post fight interview
4:54
in Las Vegas right outside of the octagon
4:57
after you get out of a fight with Elon.
5:00
Maybe next year. Maybe next year. Not
5:02
Elon, but I want to keep competing, but
5:04
I just need to find someone to actually- Do you think he was ever
5:06
serious about fighting? I don't know. You'd
5:10
have to ask him. But I don't know. I mean, this is like a
5:12
thing that I just, I've really enjoyed doing it as a sport. So,
5:15
for me, there's a sort of level of like
5:19
it's competition. It's a sport. And
5:22
so, I mean, I love doing it. I trained with a bunch
5:24
of guys and I definitely
5:27
want to compete more, but we'll
5:29
see. Are there any other techs,
5:31
you know, rivals you would want to
5:34
fight if you could or kind of
5:36
move on from that? I think it'll be more fun to fight someone
5:38
who actually fights. Take it seriously.
5:41
Yeah. Yeah. So,
5:43
this is like they're- Yeah. Settling tech
5:46
business robberies by combat. You don't think that's going
5:48
to become like a thing now? I don't
5:50
think so. I think that's not generally
5:53
the direction that our society is heading. Probably
5:56
for the best. Probably is for the best. Yeah. I
5:58
think a little bit of a- of a channel
6:00
to get some aggression out is good. I
6:04
think the one that was proposed
6:06
with Elon could have been fun, but it's okay. So
6:08
you're not ruling it. So I guess what I'm saying is if he
6:10
told you, if he came back to you and said, I'll find out on your
6:12
terms, you picked the venue, would
6:15
you still do that? I don't think it'll
6:17
happen. I don't think it'll happen. Okay,
6:20
fair, I agree with you. Yeah. I
6:23
just think that it's like, there's sort
6:25
of a valorization where people look at the stuff
6:28
and are like, oh, I could do that, but I mean, you
6:30
have to train. It's
6:32
very technical, it's very fun, very intellectual.
6:35
I mean, I used to, when I was a lot
6:37
younger, I used to fence competitively. And like
6:40
a lot of the striking aspects, I mean, obviously
6:42
it's different because I've been fencing, you're playing for points,
6:45
right? So when you get a touch, the point
6:47
is, and the sequence is done, whereas here
6:49
you have to worry about being countered and all that. But
6:51
it's very intellectual. I
6:54
just, I really enjoyed thinking
6:57
about all the different combos and moves
6:59
and all that. And there's a period
7:01
where you're ramping up and learning
7:03
all the basic stuff before
7:05
you can really get to the intellectual part of it. But
7:08
once you're there, I don't know, it's super fun. I love
7:10
doing it with friends. So your mind doesn't just shut
7:13
off when you're doing it. You actually find it to be
7:15
mentally stimulating? Yeah. Interesting. Last
7:18
year, I asked you if you had any advice
7:20
for Elon as he was about to take over Twitter.
7:22
A lot has happened in a year. I'm not gonna ask
7:24
you for, give him advice, but
7:27
a lot has changed in a year. You've got threads now out.
7:30
And I'd love to get into
7:33
why you did threads when you did
7:35
and the approach that you took and kind
7:37
of when you made that decision. Cause it seemed like it happened
7:40
pretty quickly. I think the aspiration
7:42
of Twitter, right? To build this text-based
7:46
discussion should
7:48
be a billion person
7:50
social app. I mean, there are certain kind of fundamental
7:53
social experiences that, you know,
7:55
I look at them and I'm just like, okay, like if I were
7:58
running that, I could scale that to... reach
8:00
a billion people. And that's one of the reasons why
8:02
over time we've done different acquisitions and
8:04
why we've considered them. You tried to buy Twitter
8:06
way back in the day, right? Like many,
8:08
many years ago. Yeah. I mean, we had conversations.
8:11
I think this was, gosh,
8:13
this was like, I think when Jack was leaving
8:16
the first time. And look, I get it.
8:18
I mean, different entrepreneurs have different goals for
8:20
what they want to do and some people want to run their companies independently.
8:22
And that's cool. I mean, it's good that there's sort of
8:24
a diversity of different terms. But I
8:27
guess Twitter was sort of plodding along
8:29
for a while before Elon came. And
8:32
I think the rate of change in the product
8:35
was pretty slow, right? So it just didn't seem like
8:37
they were on the trajectory that would maximize
8:39
their potential. And then with
8:41
Elon coming in, I think there was certainly
8:43
an opportunity to change things up.
8:46
And he has, right? He's definitely
8:48
a change agent, right? And I think it's
8:50
still not clear exactly what trajectory it's on.
8:53
But I do think he's been pretty polarizing. So I think that
8:55
the chance that it sort of reaches the
8:58
full potential on the trajectory that
9:00
it's on is, I guess, I'm probably less
9:02
optimistic or just think there's less of a chance now than
9:04
there was before. But I guess just watching
9:07
all this play out just kind of reminded me
9:09
and rekindled the sense that
9:11
someone should build a version of
9:13
this that can be more ubiquitous. A lot
9:15
of the conversation around social media is
9:17
around sort of like information
9:20
and the utility aspect. But I
9:22
think an equally important part of designing
9:25
any product is how it makes you feel. Right?
9:27
What's the kind of emotional charge
9:29
of it? And how do you come away from that feeling? I
9:32
think Instagram is generally kind of
9:34
on the happier end of the spectrum. I think Facebook
9:36
is sort of in the middle because it has happier moments,
9:38
but then it also has sort of
9:41
harder news and things like that, that
9:43
I think tend to just be more critical
9:45
and maybe make people see
9:47
some of the negative things that are going on in the world. And
9:50
I think Twitter index is very strongly on just
9:53
being quite negative and critical. I think
9:55
that that's sort of the design. It's not that the designers
9:57
wanted to make people feel bad. I think they wanted to have like
10:00
maximum kind of intense debate, right?
10:02
Which and I think that that that sort of creates a certain
10:05
emotional feeling and load and
10:07
I just thought you
10:09
could create a discussion experience That
10:12
wasn't quite so negative or
10:14
toxic and I think in doing so it would
10:16
actually be more accessible to a lot of people I
10:18
think a lot of people just don't want to use
10:20
an app Where they
10:23
come away feeling bad all the time, right?
10:25
I think that there's a certain set of people will either tolerate
10:27
that because it's their job to get that access to information Or
10:29
they're just warriors in that way. Yeah, they like
10:32
they want to be a part of that kind of intellectual combat But
10:35
I don't think that that's the ubiquitous thing, right?
10:37
I think the ubiquitous thing is like they
10:39
want to get fresh information I think there's a place for text
10:42
based right even even when the world
10:44
is Moving towards richer and richer forms
10:47
of sharing and consumption. I think the
10:49
text isn't going away It's not gonna be a big thing,
10:52
but I think how people feel is really important So that's
10:54
been a big part of how
10:56
we've tried to emphasize and develop threads
10:58
and you know over time You know if you wanted to be ubiquitous,
11:01
you obviously want to be welcome to everyone But but I think how
11:04
you see the networks and the culture
11:06
that you create there I think ends up being pretty important
11:09
for how they scale over time or with Facebook
11:11
You know We started with this real name culture
11:13
and it was grounded to your college email address
11:15
and you know now it obviously hasn't been grounded To your college
11:18
email address for a very long time, but the kind
11:20
of real authentic Identity
11:23
aspect of Facebook has continued and continue
11:25
to be an important part of it So I think how we
11:27
set the culture for threads early on in terms
11:30
of being a more positive friendly
11:32
place for discussion Will hopefully
11:34
be one of the defining elements for you
11:36
know The next decade as we as we scale
11:38
it out We obviously have a lot of work to do but I'd say it's off
11:40
to a quite a good start I mean,
11:43
obviously there's the huge spike and then right, you know Not everyone
11:45
who tried it out originally is gonna stick around immediately
11:48
But I mean the monthly actives and weeklies I
11:50
mean, I don't think we're sharing stats on it yet, but
11:52
you can't he's like it's good No, I mean, I
11:55
feel I feel quite good about it really about
11:57
about that and because there's been the reporting out there
11:59
that
13:35
You
14:00
guys aren't necessarily trying to emphasize news in
14:02
this experience, which is a whole another
14:04
topic really, but how do you
14:06
get that Twitter-like,
14:08
this is what's going on right now feeling? I think
14:10
it's a thing that will work on improving.
14:13
But, I mean, hard
14:15
news content isn't the only fresh
14:18
content. Sure. I think even within news,
14:20
there's a whole spectrum between hard critical
14:22
news and people understanding
14:26
what's going on with the sports that they follow, or
14:28
the celebrities that they follow, or things like that. And
14:31
a lot of those things don't leave people
14:33
with the same ... It's not like I was cutting, as
14:35
a lot of the hard news, and especially the political discussion,
14:38
I think is just so polarized. Yeah, and
14:41
I think it's hard to come away from reading news
14:43
about politics these days feeling
14:46
good. Yeah, but that doesn't go for everything. And
14:49
part of this overall is just how you
14:51
tune the algorithm to basically
14:53
encourage either recency
14:55
or
14:56
quality, but less recency. I'm
14:58
not sure that we have that balance exactly
15:01
right yet. It may be the case that in
15:03
a product like threads, where people
15:05
may want to see more recent content, as
15:07
opposed to something like an Instagram or Facebook,
15:10
where it's more visual and the balance might just
15:12
be towards balancing
15:14
towards maybe a little more quality, even if
15:17
it's 12 hours ago instead of two hours
15:19
ago. I think that this is the type of stuff that we need
15:21
to tune and optimize, but I think
15:24
I agree with that point. This hasn't happened yet
15:26
with threads, but you're eventually going to hook it into Activity
15:28
Pub, which is this decentralized social
15:30
media protocol. It's complicated
15:33
in layman's terms, but essentially people run their own servers.
15:35
So instead of having a centralized company run the whole
15:37
network, people can run their own fiefdoms
15:40
federated. Yeah, that's the goal. So threads
15:42
will eventually hook into this. Yeah. Because
15:44
the first time you've done anything, I think, really meaningful in the
15:46
decentralized social media space. Yeah, and
15:48
we're building it from the ground up. Yeah. I've
15:51
always believed in this stuff. Really?
15:53
A lot of this hasn't ... Yeah. Because you run the largest
15:56
centralized social media platform. But it didn't exist
15:58
when we got started. And I think the
16:00
project of like, I've had our team
16:03
at various times do the thought
16:05
experiment of like, all right, what would it take to move
16:08
all of Facebook onto just some
16:10
kind of decentralized protocol? It's like,
16:13
that's just not gonna happen. There's so much functionality that
16:16
is on Facebook that like, it
16:18
just, it's way too kind of complicated.
16:21
Well the technical data. And you can record all the different things. Yeah.
16:24
And it would just take so long and you'd not be innovating during
16:26
that time. And I think that there's value
16:28
in being on one of these protocols, but
16:30
it's not the only way to deliver value.
16:33
So the opportunity cost of doing this massive transition
16:35
is kind of this massive thing. But when you're starting
16:37
from scratch, you can just design it so
16:39
it can work with that. And we
16:42
wanted to do that with this because I thought that that was one
16:44
of the interesting things that's evolving around this
16:46
kind of the Twitter competitive space is a lot of the others.
16:50
And there is a real ecosystem around that. And
16:52
I think it's interesting. So what
16:54
does that mean for a company like yours long term if
16:57
people gravitate more towards these decentralized
17:00
protocols over time? Where does a big
17:02
centralized player fit into that picture?
17:04
Well, I guess my view
17:07
is that the more that there's
17:09
interoperability between different
17:11
services, and the more content
17:14
can flow, the better all the services can be. And
17:16
I guess I'm just confident enough
17:19
that we can build the best one of the services
17:22
that I actually think that will
17:24
benefit and will be able to build better
17:27
quality products by our
17:29
products, making sure that we can have access
17:31
to all of the different content from
17:34
wherever anyone is creating it. And like,
17:37
I get that not everyone is going to want to use everything
17:39
that we build. I mean, that's, that's obviously the case.
17:41
And it's like, okay, we have 3 billion people using Facebook,
17:44
but like, you know, not everyone wants to use one
17:46
product. And I think making it so they
17:48
can use an alternative, but can still interact with
17:50
people on the network will make it so that that
17:52
product also is more valuable, that can
17:54
be pretty powerful and you can increase
17:56
the quality of the product by making
17:58
it so that you can give people access to all
18:01
the content, even if it wasn't created on
18:03
the network itself. So, I don't know,
18:05
I mean, it's a bet. There's kind of this funny
18:07
counterintuitive thing where I just
18:10
don't think that people like feeling locked into a system.
18:13
So, in a way, I actually think
18:15
people will feel better about using our products
18:18
if they know that they have the choice to leave. And
18:20
if we make that super easy to happen, and
18:23
obviously there's a lot of competition and we
18:25
do download your data on all our products and
18:27
people can do that today, but the
18:30
more that that's designed in from
18:32
scratch, I think it really just gives
18:35
creators, for example, the sense that, okay,
18:37
I'm not, I have a agency.
18:39
Yeah, yeah, so in a way,
18:42
that actually makes people feel more confident
18:44
investing in a system if they know that they have freedom
18:47
over how they operate. So, I don't
18:49
know, maybe for phase one of social networking,
18:52
it was fine to have these systems
18:54
that people felt a little more locked into, but I think for
18:56
the mature state of the ecosystem, I don't
18:58
think that that's gonna be where it goes. So, I don't
19:00
know, I'm pretty optimistic about this. And then if we can build
19:02
threads on this, then maybe we can,
19:04
over time, as the standards
19:07
get more built out, it's possible
19:09
that we can spread that to more of the stuff that we're doing. We're
19:11
certainly working on interop with messaging. And I think
19:13
that that's been an important thing. The first step
19:15
was kind of getting interop to work between
19:18
our different messaging systems. Right, so we can
19:20
talk to each other. Yeah, and then
19:22
the first decision there was, okay, well, WhatsApp,
19:25
we have this very strong commitment to encryption, so
19:27
if we're gonna interop, then we're either
19:29
gonna make the others encrypted or we're gonna have to decrypt WhatsApp. And
19:31
it's like, all right, well, we're not gonna decrypt WhatsApp, so
19:34
we're gonna go down the path of encrypting everything else,
19:36
which we're making good progress on, but that basically
19:38
has just meant completely rewriting Messenger and
19:40
Instagram direct from scratch. So you're
19:42
basically going from a model where all the messages
19:44
are stored in the cloud, it's like you're completely
19:46
inverting the architecture, where now all the messages are stored
19:49
locally and just the way that they're- While the plane's
19:51
in the air. Yeah, yeah, so that's been sort
19:53
of this heroic effort
19:55
by just like 100 or more people over a multi-year period.
20:00
And we're basically getting to the point where it's starting to roll
20:02
out now. But now that we're
20:04
at the point where we can do encryption across
20:06
those apps, we can also start to
20:09
support more Interop, which I think is gonna be the reason too. With
20:11
other services like Meta doesn't own other
20:13
messaging. Yeah, well, I mean, the plan was always to start with
20:16
the Interop that between our
20:18
services, but then and then to get to that. But
20:21
yeah, we're starting to experiment with that too. We
20:26
need to take a quick break. When we're back, Mark
20:28
and I dive into the state of AI regulation,
20:31
the open source debate and Meta's
20:33
new hardware.
20:36
Decoder is supported by Choiceology,
20:38
an original podcast from Charles Schwab. Choiceology
20:41
is a show all about the psychology and
20:43
economics behind our decisions. Each
20:46
episode shares the latest research in
20:48
behavioral science and dives into questions
20:50
like, can we learn to make smarter decisions
20:53
or what is the power of negative thinking?
20:56
The show is hosted by Katie Milkman, an
20:58
award-winning behavioral scientist, professor
21:00
at the Wharton School and author of the bestselling
21:02
book, How to Change. In
21:05
each episode, Katie talks to authors,
21:07
athletes, Nobel laureates and more
21:09
about why we make irrational choices
21:12
and how we can make better ones. Choiceology
21:14
is out now. Listen and subscribe
21:16
at Schwab.com slash podcast
21:19
or find it wherever you listen. Support
21:22
for Decoder comes from Mint Mobile. If
21:24
you're looking to switch phone plans, you don't need
21:26
to go with a big wireless company. Mint
21:29
Mobile is a cheap, convenient alternative
21:31
to the traditional telecom giants. That
21:33
might be a good fit for you. They're the first
21:35
wireless company to take their services totally
21:38
online. That means they're spending nothing
21:40
on retail, which lets them pass those savings
21:42
on to you. You can shop for and order
21:44
a phone plan from the comfort of your home at
21:46
an affordable price. For a limited
21:48
time, Mint Mobile offers plans at just $15
21:51
a month. All their plans
21:53
give you unlimited talk and text as well as
21:55
high-speed data delivered on the nation's largest
21:58
5G network. When you switch to a...
24:00
I thought that was super interesting, right? In
24:02
a way that I think sort of reflects
24:05
pretty well on our system and the intellectual curiosity
24:07
of the people who are ultimately gonna be making those
24:10
kind of legislative decisions. So that
24:12
was fascinating to see. But no, I mean, I didn't
24:14
come away, apart from seeing
24:17
their heads nod when certain people made certain
24:20
points, it wasn't a time for
24:22
us to really get their sense on where
24:24
they are. I think it was more just they were hearing the
24:27
discussion of the issues. Have you seen some of the,
24:29
I don't think it's necessarily focused at you
24:31
specifically, but the criticism that the tech industry
24:33
is performing regulatory capture right now
24:35
with AI and is essentially
24:37
trying to take the drawbridge
24:40
up with them. Here, are you worried about
24:42
that at all? I have seen that
24:45
concern and I'm
24:48
somewhat worried about it myself. I mean, look, I think that
24:50
there are real concerns
24:53
here. So I think that, I think a lot of these folks
24:55
are truly earnest in their
24:57
concerns. And I think that there is
25:00
valuable stuff for the government to do,
25:02
both in terms of protecting
25:05
American citizens from harm
25:07
and preserving, I
25:10
think what is a natural competitive advantage for
25:13
the United States compared to other countries. I
25:15
think this is just gonna be a huge sector
25:18
and it's gonna be important for everything,
25:20
not just in terms of the economy,
25:23
but there's probably defense components
25:25
and things like that. And I think the US having a lead on that is
25:27
important. I think having the government think
25:29
through, okay, well, how do we wanna leverage the fact that
25:32
we have the leading work in the world happening
25:34
here and how do we wanna kind of control
25:36
that and what restrictions do we
25:38
wanna put on that getting to other places? I think that makes sense.
25:40
So there are a bunch of concerns
25:42
there that I think are real. One of
25:45
the topics that I've spent a lot
25:47
of time thinking about is open source. Because
25:50
we do a lot of open source work at Meta, obviously
25:53
not everything we do is open source. There's a lot of closed systems
25:55
too. I'm not like a zealot on this, right? But I think
25:57
I'm probably, I lean probably a little more pro.
26:00
open source than most of the other big
26:02
companies. We believe that
26:05
it's generally positive to open source
26:07
a lot of our infrastructure for a
26:10
few reasons. One is we don't have
26:12
a cloud business, right? So it's
26:14
not like we're selling access to the infrastructure so
26:16
giving it away is fine. And then when
26:19
we do give it away, we generally benefit
26:21
from innovation from the ecosystem. And
26:23
when other people adopt the stuff, it increases
26:26
volume and drives down prices. So if you look at stuff like-
26:28
Like Iceworks, for example. Well, when I was
26:30
talking about driving down prices, I was thinking about stuff like Open
26:32
Compute, where we open sourced our server designs
26:34
and now the factories that
26:36
are making those kind of servers can generate
26:39
way more of them because other
26:41
companies like Amazon and others are ordering
26:44
the same designs that drives down the price for everyone, which
26:46
is good. PyTorch is great
26:48
because it basically makes it so that it's like the standard
26:50
across the industry as people develop with this, which
26:53
means that more libraries and modules are created
26:55
for it, which just makes it better. And it makes it better
26:58
for us to develop internally too. So
27:01
all that stuff is true and works well for
27:03
open source. And also, I think it's pretty well
27:05
established that open source software,
27:08
it's generally more secure and safer
27:11
because it's just more scrutinized. People, when
27:14
more people can see stuff, every piece of software
27:16
has bugs and issues, but the more people
27:18
who can look at it, the more you're
27:20
gonna basically identify what those
27:22
issues are and have
27:24
eyes on fixing them. And then also because
27:27
there's sort of a standard that's deployed across the
27:29
industry, those fixes get rolled out everywhere,
27:31
which is a big advantage for
27:33
safety and security. And when I think about AI
27:35
safety, I think one of the big issues if there's
27:37
like a single super intelligence and it's closed
27:40
and someone figures out how to exploit it, then like,
27:43
everyone kind of gets screwed at the same time. Whereas
27:45
in an open source system, it's like, okay, people find
27:48
issues and just like your Mac or whatever gets
27:50
patched, right? It's like people find the issues and
27:52
it just gets rolled out across the industry. So
27:55
I think that that's
27:56
generally positive, but there's
27:59
obviously this whole... debate where when
28:01
you open source stuff, I mean, we can
28:03
build in safeguards, but if you open
28:05
source something, you're not fundamentally going
28:08
to be able to prevent bad guys from taking
28:10
that and running with it too. So
28:12
there is sort of this debate around, okay, well, what's
28:15
the balance of how capable
28:17
do you want the models that are open source? And I
28:19
think that there is a real debate there. I do
28:21
sometimes get the sense that some of the folks whose
28:23
business model is to basically sell
28:26
access to the closed models that they're developing. I
28:28
do think that they have to be careful because they are also
28:30
talking their book when they're talking about dangers
28:33
of open source. I think that there are dynamics
28:35
like that that happen that I hear
28:37
either overtly or sometimes
28:40
behind closed doors, something will get back to me that's
28:42
like, oh, like this company was talking about
28:44
why they're kind of against open source.
28:47
And it's like, yeah, well, their whole business depends
28:49
on selling access to proprietary models. So I think
28:51
you got to be careful about that. So I do think the
28:53
regulatory capture thing, I think you
28:55
need to be careful about for things like that. I
28:57
think one of the big benefits of open source is
29:01
it also just decreases the cost
29:03
of adoption for small companies
29:06
and a lot of other folks. So I do think
29:09
that's going to be a big thing. Which I think LAMA and
29:11
the LAMA 2 release has been a big thing for startups
29:14
because it is so free or
29:16
just easy to use access. And
29:20
I guess I'm wondering, was
29:22
there ever debate internally
29:24
about should we take the closed route
29:27
you spent so much time on? I mean, you spent so much
29:29
money on all this AI research, you have one of the best
29:31
probably AI labs in the world, I think it's safe to say,
29:33
like you have huge distribution,
29:36
why not keep it all to yourself?
29:38
You could have done that. Yeah, you know, the
29:41
biggest arguments in favor of
29:43
keeping it closed were generally
29:46
not proprietary advantage. Or
29:48
competitive advantage? Yeah, no, it wasn't
29:50
competitive advantage. The two
29:53
and there was a fairly intense debate around
29:55
this. And you have to be dissuaded. Did
29:57
you are like, did you know we have to have it open
29:59
and you might. The bias was that I thought it should be open,
30:02
but I thought that there were novel arguments
30:05
on the risks, and I wanted to make sure we heard them
30:07
all out. We did a very rigorous process, and my guess
30:09
is that we're training the next version
30:11
of LAMA now, and I think we'll probably have the same set of
30:13
debates around that and how we should release it.
30:16
And again, I sort of lean towards wanting to do it open
30:18
source, but I think we need to do all the red
30:20
teaming and understand the risks, and then before
30:23
making a call. But the two big
30:25
arguments that people had against
30:28
making LAMA 2 open were,
30:30
one, it's just that it takes a lot of time to prepare
30:33
something to be open. Our main
30:35
business is basically building consumer
30:37
products, and that's where we're launching a connect. LAMA 2
30:39
is not a consumer product. It's sort of the
30:42
engine or infrastructure that powers a bunch of that
30:44
stuff. But there was this argument,
30:47
especially after we did
30:49
this partial release of LAMA 1, and
30:52
there was a lot of stir around that,
30:54
and then people had a bunch of feedback, and we're wondering
30:56
when we were going to incorporate that feedback. And
30:59
just kind of like, okay, well, if we release LAMA 2,
31:01
is that going to distract us from
31:03
our real job, which is building
31:05
the best consumer products that we can? So that was
31:07
one debate. I think we sort of got comfortable
31:09
with that relatively quickly. And then the much bigger
31:12
debate was around the risk and safety.
31:15
I think it's sort of like, what is the framework for how
31:17
you measure kind of what harm can be
31:19
done, and how do you compare that to other
31:22
things? For example, someone
31:24
made this point recently, and this
31:26
was actually at the Senate event. I mean, someone
31:28
made this point that's like, okay, well, we took LAMA 2,
31:32
and our engineers in just
31:34
several days were able to take away
31:36
the safeguards and ask it a question
31:38
to, can you produce anthrax? And
31:41
it answered. On its face, that sounds
31:43
really bad, right? That's an issue that you can strip off
31:45
the safeguards. Until
31:47
you think about the fact that you can actually just Google how to
31:49
make anthrax, and it shows up on the first page of the results
31:52
in five seconds, right? So I do
31:54
think that there's like a question when you're thinking
31:56
through these things about what is the actual incremental
31:59
risk that is created? created by having
32:01
these different technologies. I think
32:03
a lot of this stuff, we've seen this in protecting
32:06
social media as well. You know, if you have
32:08
like Russia or some country trying to create
32:12
a network of bots or inauthentic
32:14
behavior, it's not that you're ever gonna stop
32:16
them from doing it. It's sort of an economics problem.
32:19
You wanna make it expensive enough for
32:21
them to do that, that it is no longer their
32:23
best strategy because it's cheaper for them to go
32:25
try to exploit someone else or something else, right?
32:28
And I think this name is true here, right? And so for the risk
32:30
on this, you wanna make it so that
32:32
it's
32:33
sufficiently expensive that it takes engineers
32:36
several days to dismantle whatever
32:38
safeguards we built in instead of just Googling it.
32:40
So you feel generally good directionally with
32:43
the safety work? For LAMA2, I mean, I think that
32:45
we did leading work on that. I think the white paper
32:47
around LAMA2 where we basically outlined
32:49
all the different metrics and
32:51
all the different things that we did and we did internal red teaming
32:53
and external red teaming and we've
32:55
got a bunch of feedback on it. So because
32:58
we went into this knowing that nothing is gonna be foolproof,
33:00
right? It's like,
33:02
some bad actor is going to be able to
33:04
find some way to exploit it. We really knew that we needed
33:07
to create a pretty high bar on that. So yeah,
33:09
no, I felt good about that for LAMA2, but it was a very rigorous
33:12
process. And you guys have now announced the Meta
33:14
AI agent, which is your proprietary,
33:16
I'm sure it's using LAMA technology, but
33:18
it's a closed model. You're not really disclosing
33:21
a lot about the model and its weights and
33:23
all that. But this is the new agent that
33:25
people are gonna be seeing in the apps. Yeah,
33:27
so in Connect we announced a bunch
33:29
of different things on this. So Meta AI and
33:32
the other AIs that we released
33:34
are based on LAMA2, right? So
33:37
it's not like exactly the same
33:39
thing that we open sourced because
33:43
we used that as the foundation and then we kind
33:45
of like built on top of that to build the
33:47
consumer products. But yeah, there were a few
33:49
different things that we announced. Like Meta
33:51
AI. I feel like that part,
33:54
the AI to me feels like the biggest deal in
33:56
the near term a lot of people are gonna be seeing
33:58
it. It may be the first time. even
34:00
with all the coverage of GPT, it may be the
34:02
first time that a lot of people experience
34:05
a chatbot like this, actually. Yeah,
34:07
I mean, I'm really curious. Which is different. Yeah,
34:10
I'm very curious to see how the stuff gets used. I used
34:12
it for a little bit and it has web, it
34:14
can pull in web results, so it's got Recency,
34:16
which is nice. It wouldn't
34:19
give me advice on how to break up with my girlfriend,
34:21
but it, you know. It wouldn't? I don't have
34:23
a girlfriend. I was just trying to see, I'm married,
34:27
but I was just trying to see, I was trying to see
34:29
what it won't and will answer. It
34:31
seems relatively safe. It seems like the type
34:33
of thing that it should be. Fine, give
34:35
me advice. Well, I'll just tell you. But what
34:38
do you imagine people using this for? Because it's got that
34:41
search engine component, but it can
34:43
do a lot of things. I mean, is this a pure
34:45
GPT, chat GPT competitor
34:48
in almost every way in your mind? Or how
34:50
do you think about it? I think that there's a bunch of different spaces
34:53
here. So that I think people are gonna wanna interact
34:55
with AIs around. Take a step back. I
34:57
think that the vision for a bunch of folks in the industry,
34:59
when I look at OpenAI or Google, is
35:02
the sense that there's gonna be one big super intelligence
35:04
and they wanna be it. I just don't think that
35:07
that's the best future. I think the
35:09
way that people tend to process the world is
35:11
we don't have one person that we go to for everything. We don't
35:13
have one app that we go to for everything. I don't
35:15
think that we want one AI. It's overwhelming.
35:18
I find this with the current chat bots. I
35:20
feel like it can do so much that I'm not actually sure
35:23
what aspect. Our
35:26
view is that there
35:28
are actually gonna be a lot of these where the people talk to you for
35:30
different things. One thought experiment
35:33
that I did to sort of prove
35:35
to myself that this would be the case is like, all right, let's say
35:37
you're a small business and you
35:40
wanna have an AI that can help you interface
35:42
with customers to do sales and support.
35:45
You wanna be pretty confident that your AI isn't
35:48
gonna be promoting your competitor's products.
35:50
You want it to be yours. You want it to be aligned with you. You're
35:54
gonna want a separate agent than your
35:56
competitor's agent. Then you
35:58
get to this point where, okay, well, they're gonna-
35:59
to be 100
36:01
million AIs just
36:03
helping businesses sell things. Then you get the creator
36:05
version of that, or every creator I think is gonna
36:08
want an AI assistant or
36:10
something that can help them build their community. People
36:13
are gonna really wanna interact with, it's
36:16
like there's just way more demand to interact with creators
36:18
and celebrities. There's only one Kylie Jenner and
36:20
you can't, yeah. I
36:22
mean there's I think a huge need here. People
36:24
wanna interact with Kylie. Kylie wants
36:27
to cultivate her community, but there
36:29
are only so many hours in a day. Creating
36:31
an AI that's sort of an assistant for her, where
36:34
it'll be clear to people that they're
36:36
not interacting with the physical Kylie
36:38
Jenner, it would be kind of an AI version that'll
36:41
help the creators and I think it'll be fun for consumers.
36:44
That one's actually really hard because I think getting
36:46
the creator one to work, we're not actually launching that now.
36:48
That's I think more of a next year thing because there's
36:51
so many, you can call
36:53
it like brand safety type concerns where
36:55
you, like if you're a creator, you really wanna
36:57
make sure these AIs reflect
37:02
the personality of the creator
37:05
and don't talk about things that the creator
37:07
doesn't wanna get into or don't
37:09
say things that are gonna be problematic for the creator and
37:11
they're endorsing deals or different things. Creators
37:13
should have input in all of this. They should be able to say I don't want this. Oh
37:15
yeah, yeah, but I think in some ways the
37:17
technology doesn't even exist yet to make it that
37:20
trained. I mean this isn't code in
37:23
the deterministic sense. It's like a model
37:25
that you need to be able to train it to
37:27
stay right in certain bounds and a lot of that is still getting
37:29
developed. So that's more next year. Yeah, so
37:33
there's businesses, there's creators. That
37:35
stuff is fun for the business stuff is I think more
37:37
useful and then I think that there's a bunch of stuff
37:40
that's just interesting kind of consumer
37:42
use cases. So there's more
37:44
of like the utility which is what meta AI is,
37:47
like answer any question. You'll be able
37:49
to use it to help navigate your quest three and the
37:51
new Ray-Ban glasses that we're
37:53
shipping which I wish you get to that in a second.
37:55
That'll be pretty wild as having that AI that
37:58
you can just talk to all day long on. your glasses. I
38:01
think that will be pretty powerful. But
38:03
then there are also going to be all these other new
38:05
characters that are getting created, which
38:08
is somewhat of an easier question to start
38:10
with than having AIs that are
38:13
kind of acting as a real person
38:15
because there aren't as many kind of brand safety
38:17
concerns around that, but they could still be pretty
38:20
fun. So we're experimenting
38:22
with a bunch of different AIs
38:25
for different interests that people have, whether it's
38:27
interest in different kinds of sports or fashion.
38:30
When I thought it was a travel agent type person.
38:33
Yeah, travel. There's some that are more around giving people
38:35
advice. There's life coach
38:37
and an ant. And then there's some that
38:39
are more gamey. So
38:42
Snoop Dogg is playing the dungeon
38:44
master. And there's a few that
38:46
are just text-based adventure games. And
38:49
the ability to just drop that into a thread and play
38:51
a text-based game, I think, is going to be super fun. I
38:54
think part of this is we want to create
38:57
a diversity of different experiences to see what resonates
39:00
and what we want to go deeper on. This is sort
39:02
of the first step towards building
39:04
this AI studio that we're working on that
39:06
will make it so that anyone can build their
39:09
own AIs, sort of just like you
39:11
create your own UGC, your own content
39:13
across social networks. You should be able
39:15
to create your own AI and publish it.
39:19
And I think that's going to be really wild. I
39:21
do agree it's going to be wild. There's a bit of an easiness
39:24
to it for me of just the idea
39:26
that we as a society are going
39:29
to be increasingly having
39:31
relationships with AIs.
39:34
I mean, there's stories about like character
39:37
AI, which has a similar kind of library of personas
39:40
you can interact with and people literally like
39:42
falling in love with some of these chatbots. I
39:45
mean, what do you think about that phenomenon?
39:47
Is it just inevitable with where the tech is
39:49
going? That's not where we're starting.
39:52
So I think that there's a lot of use cases that are
39:54
just a lot more clear
39:56
than that in terms of someone
39:59
who can help you.
39:59
make
40:01
workouts, right? Someone who can help
40:03
you with cooking, or help you figure out travel, or
40:05
even like the game type stuff. I think that
40:07
a bunch of these things can help you in your interactions
40:09
with people. I think that that's more
40:11
our natural space. One of the things
40:13
that we can do that's harder for others to
40:16
do is the ability to make
40:18
it so you can drop these into group chats. As we're
40:20
starting with meta AI, you can just invoke it in any
40:22
thread. Like, yeah, I could be having a one on one thread with
40:24
you, and I could just ask meta AI something, I could do that in
40:26
a group chat thread. I think that
40:28
that's going to be really fun. Just having
40:30
these kind of fun personalities
40:34
in these threads I think will create sort of an
40:36
interesting dynamic. I think especially around
40:38
image generation, and we haven't talked about that as much. I used
40:41
that. It was pretty impressive, and it was fast.
40:43
Yeah, I think the team has made awesome progress.
40:46
We're at good photorealistic quality. For
40:48
people who haven't used it yet, you just type into the bot what
40:50
you want the image to be in, it'll just make it. Yeah,
40:53
and the fact that it's fast and free, I think
40:55
is going to be pretty game changing. There are photorealistic
40:58
image generators out there, but a lot of them, they take a minute.
41:01
They're hard to use. Discord
41:03
or whatever. Yeah, you have to pay a subscription fee.
41:05
Yeah. So I think having it be free,
41:09
fast,
41:10
able to exist in group chat threads, I
41:12
think people are just going to create a ton
41:14
of images for fun. And I
41:16
don't know, I'm really curious to see how this gets used,
41:19
but I think it's going to be super fun. I already just
41:21
sit there with my kids and
41:24
the word that you say to get it to make an image is
41:26
imagine. And my daughter is just like,
41:28
I just want to play imagine and just like imagine this. And it's
41:30
like, oh, we get an image. And it's like, oh, well, I actually
41:33
want to change it. So imagine this and edit
41:35
the prompt, but because it's just a five second turnaround,
41:38
you could do that so easily. And you could do it over
41:40
the internet with group chat. I'm doing that
41:42
sitting there with my daughter, but I think that's
41:44
going to be really fun. So I think there are all
41:46
these things where you can
41:48
use these tools to facilitate connections
41:51
and just create entertainment, which
41:53
I
41:54
guess actually,
41:56
probably more what the technology is capable
41:58
of today than even in some of the more utility
42:01
use cases, because there is the factuality issue
42:03
with the hallucinations and all that. And we're
42:06
trying to address that by doing partnerships
42:08
with search engines that you mentioned. So
42:11
you can type in a question and ask
42:14
in real time like, who on this fight this weekend? And
42:16
it'll be able to go do a search and bring
42:18
that in. But there's still, I think, hallucinations
42:21
hasn't been solved completely in any
42:23
of these. So I think to some degree, the
42:25
thing that these language models have really been
42:27
best at is, I mean,
42:30
it's kind of with the name generative AI, I suggest being generative,
42:32
suggesting ideas, coming up with things
42:35
that could be interesting or funny, are
42:37
much better than like, I wouldn't necessarily
42:39
yet want it to be like my doctor and ask it
42:41
for diagnosis and have to rely that it's not hallucinating.
42:44
So I think having it fit into a consumer
42:47
product where the primary goals are
42:50
interacting into interesting content
42:52
and entertainment is actually maybe
42:54
a more natural fit for what the technology is capable
42:56
of today than some of the initial use cases
42:59
that people thought about. It was like, oh, it's going to be this
43:01
kind of like all intelligence assistant, or it's going to
43:03
be my new search engine or something. I mean, it's fine
43:06
for those a bunch of the time. And I think it will get
43:08
there over the next few years. But I
43:11
think the consumer thing is actually quite a good fit today.
43:14
It seems like a key differentiator for meta
43:16
in the whole model race is you have probably
43:19
second to maybe Google the most user data
43:21
to train on. And I know a lot of it's private, and you
43:23
wouldn't train on like, ever train on that private
43:25
chat. We don't. What's
43:28
that's encrypted to, but like public
43:30
stuff, reels, public Facebook posts,
43:32
that seems pretty natural for this. Is
43:35
that in feeding meta AI
43:38
right now? Yeah. I mean, like you said, we
43:40
don't train on kind of private
43:42
chats that people have with their friends or things like
43:44
that. But you're sitting
43:46
on this just massive hoard of data. Yeah.
43:50
It could be interesting in a way. I actually
43:52
think a lot of the stuff that we've done today is
43:56
actually still pretty basic. And there's a lot of upside,
43:58
and I think we need to experiment. see what ends up being useful.
44:01
But I mean, one of the things that I think is interesting
44:05
is these AI problems,
44:07
they're
44:07
so tightly optimized that having
44:10
the AI
44:13
basically like live in the environment
44:15
that you're trying to get it to get better at is
44:18
pretty important. So like, so for example, you know,
44:20
you have things like chat GPT, they're just in like a kind
44:22
of
44:23
abstract chat interface. But
44:26
getting an AI to actually live in a group chat,
44:28
for example, is actually a completely different problem.
44:31
Because now you have this question, which is, okay, when should the when
44:33
should the AI jump in? Right, right. So
44:35
it actually like in order to get an AI to be good
44:37
at being a group chat, you need to have
44:39
experience with a eyes and group chats, which even
44:42
though like, I don't know, Google or open
44:44
AI or other folks may have, you know, a lot of experience
44:47
with other things that kind of like product dynamic
44:49
of, of having the actual experience
44:51
that you're trying to deliver the product in,
44:54
isn't that that's super important. Similarly,
44:56
one of the things that I'm pretty excited about, I
44:58
think multimodality is pretty important interaction,
45:01
right? It's I think, you know, a lot of these things
45:03
today are like, okay,
45:06
you're an assistant, I can chat with you in a
45:08
box, you don't change, right?
45:10
It's like, you're the same assistant every day. I think
45:12
that that's not really how people tend to interact
45:15
in order to make things fresh and entertaining.
45:17
You know, even the apps that we use, they change,
45:20
right? They get refreshed, they add new features.
45:22
I kind of think that
45:24
people will probably want the AI is that they interact
45:27
with, I think it'll be more exciting and interesting
45:29
if they do too. So part of what
45:31
I'm interested in is this
45:33
isn't just chat, right? Chat, I think
45:35
will be where most of the interaction
45:37
happens. But these AI is
45:40
they're going to have profiles and Instagram
45:42
and Facebook, and they'll be able to post
45:44
content and they'll be able to interact with people and
45:47
interact with each other, right? And I think that that's
45:49
there's this whole like, interesting set
45:51
of flywheels around how that
45:53
interaction can happen and how they can sort of evolve
45:56
over time. And I think that that's going to be very compelling
45:59
and interesting and Obviously, we're kind
46:01
of starting slowly on that, but
46:03
I think that having them sort of exist in that environment.
46:07
We wanted to build it so that it kind of worked across the
46:09
whole meta universe of products, including
46:11
having them be able to, in the near future,
46:14
be embodied as avatars in the metaverse. As
46:16
you go into VR and you have an avatar
46:19
version of the AI and you can talk to them
46:21
there, I think that that's going to be really compelling.
46:24
It's at a minimum creating much
46:26
better NPCs and experiences
46:28
when there isn't another actual
46:30
person who you want to play a game with. You can just have AIs
46:33
that are much more realistic and compelling
46:36
to interact with. But I
46:38
think having this crossover where you
46:40
have an assistant or you have someone who tells
46:43
you jokes and kind of cracks you up and entertains
46:45
you and then they can show up in some
46:47
of your metaverse worlds and be able
46:49
to be there as an avatar, but you can still interact with them
46:52
the same way I think it's pretty cool. We
46:55
need to take another short break. When we return,
46:57
Mark and I discuss meta's ambitions for the metaverse
47:00
and how he sees AR, VR,
47:02
and AI all coming together.
47:06
Support for the show comes from NPR. What
47:09
do labor strikes, climate change, and your crappy
47:11
office printer all have in common? Simple.
47:14
They all have issues with money. Money is everywhere,
47:16
fueling all our lives, altering our environment,
47:19
and driving behavior all around the world. If
47:21
you're curious to learn something new and
47:23
exciting about economics every week, you
47:26
can listen to the Planet Money podcast from NPR.
47:29
Planet Money takes the world of complex economy and makes
47:31
it make sense, where human stories supersede
47:34
abstract theories. Listeners learn, laugh,
47:36
and be entertained. It's econ down
47:38
to earth. Plus, Planet Money answers
47:40
some of your most burning questions. Will
47:43
AI take over our jobs? Is fancy vodka
47:45
just fancy marketing? Why are Christmas
47:47
trees so damn expensive? The Planet
47:49
Money team lives to tell the good story in
47:51
around 30 minutes. It's econ for the
47:53
rest of us. Tune in to Planet Money
47:56
every week for entertaining stories and insights
47:58
about how money shapes our world. stories
48:00
that can't be found anywhere else. Listen
48:02
now to Planet Money from NPR wherever you
48:04
get your podcasts.
48:09
Web agencies, you're gonna like this one.
48:11
Let me tell you about Wix Studio, the
48:14
platform that gives agencies total creative
48:16
freedom to deliver complex client sites while
48:19
still smashing deadlines. How?
48:21
First, let's talk about the advanced design
48:24
capabilities. With Wix Studio, you
48:26
can build unique layouts with a revolutionary
48:28
grid experience and watch as elements
48:31
scale proportionally by default. No
48:33
code animations add sparks of delight
48:35
while custom CSS gives total design
48:38
control. But it doesn't stop there. Bring
48:40
ambitious client projects to life in any
48:42
industry with a fully integrated suite
48:45
of business solutions from e-com to
48:47
events, bookings, and more. And
48:49
extend the capabilities even further with
48:51
hundreds of APIs and integrations.
48:54
You know what else? The workflows just
48:56
make sense. There's the
48:58
built-in
48:58
AI tools, the centralized workspace,
49:01
the on-canvas collaborating, the reuse
49:03
of assets across sites, the seamless
49:05
client handover, and that's not
49:07
all. Find out more at wix.com
49:10
slash studio.
49:13
We're
49:16
back. So
49:18
you think the advent of these AI personas
49:20
that are way more intelligent
49:23
will accelerate interest
49:25
in the metaverse and VR? Well,
49:28
I think that all this stuff makes it more
49:31
compelling. I think it's probably
49:33
an even bigger deal for
49:35
smart glasses than
49:38
for VR. You need something. You need
49:40
a kind of visual or a voice control for
49:42
something. Well, I kind of thought, you know,
49:45
when I was thinking about what would be the key features
49:47
for smart glasses, I kind
49:50
of thought that we were gonna get holograms
49:52
in the world, and that was one. That's
49:54
kind of like augmented reality. But
49:56
then there was always some sort
49:59
of vague. notion that you'd have
50:01
like an assistant that could do something.
50:03
I thought that things like Siri or
50:05
Alexa were very limited. So I was
50:07
just kind of like, okay well like over the time period of
50:09
building AR glasses like hopefully
50:12
the AI will advance. And now it definitely
50:14
has. So now I think we're at this point
50:16
where it may actually be the case that for
50:18
smart glasses the AI is compelling
50:21
before the holograms and the displays are. Which
50:23
is sort of you know where we got to with
50:27
the new version of the Ray-Bans that we're shipping this
50:29
year. When we
50:31
started working on the product all this generative
50:34
AI stuff hadn't happened yet. So we actually started
50:36
working on the product just as an improvement
50:38
over the first generation. So the photos
50:41
are better, the audio is a lot better,
50:44
like the form factor is better. It's just
50:46
sort of like a much more refined version of the initial
50:48
product. And there's some new features like you can
50:50
live stream now, which is pretty cool right because you can live
50:52
stream what you're looking at. But it was only over the
50:54
course of developing the product that we
50:57
realized that hey we could actually put this
50:59
whole generative AI assistant
51:02
into it and you could have these glasses that
51:04
are kind of stylish Ray-Ban glasses. You could
51:06
be talking to AI all throughout the day
51:09
about different questions you have. This isn't
51:11
in the first software release but sometime
51:13
early next year we're also gonna have this
51:16
multimodality. So you're gonna be able to ask
51:18
the AI hey what is it that I'm looking at? Like
51:20
what is what type of plant is that? Like
51:23
where am I? How expensive
51:25
is this thing? Yeah I mean it's because it has a camera built
51:28
into the glasses. So then you can just like look at
51:30
something and like all right and you're
51:32
filming with you know some Canon camera. It's
51:34
like like where do I get one of those? Again
51:37
this is all like really novel stuff so I don't
51:39
I'm not pretending to know you know exactly
51:41
what the key use cases or how
51:43
people are gonna use that. But smart
51:46
glasses are very powerful for AI because
51:50
unlike having it on your phone,
51:53
glasses is a form factor. You
51:56
can see what you see and hear what
51:58
you hear from your perspective. So
52:00
if you want to build an AI assistant that
52:02
really has access to all of the inputs
52:04
that you have as a person, glasses
52:07
are probably the way that you want to build that. It's
52:09
sort of this whole new angle on smart
52:11
glasses that I thought might materialize over a
52:14
five to 10 year period, but in this odd
52:16
twist of the tech industry, I think actually is going
52:18
to show up maybe before even
52:20
super high quality holograms do. Is overall
52:23
interest in the Ray-Bans and
52:25
the Quest line
52:27
kind of tracking with where
52:29
you thought it would be at this point? Let's
52:32
take each of those separately. I know they're separate products.
52:35
Quest 1 was the first kind of standalone
52:37
product, and it did
52:39
well, but all the content
52:41
had to be developed for it. So it was really
52:44
when we developed Quest 2, which was the next generation
52:47
of it, that already had all the content built, and it
52:49
was sort of the kind of
52:51
refinement on it.
52:52
That one blew up. So Quest 2 was like a huge hit,
52:55
tens of millions, and that
52:58
did very well, and was sort of like the kind
53:01
of defining VR device so far.
53:04
Then we shipped Quest Pro, which was making the leap
53:06
to mixed reality, but it was $1,500. And
53:09
what we've seen so far is
53:11
that at least consumers
53:14
are very cost conscious. So we
53:16
expected to sell way fewer Quest Pros than
53:18
Quest 2s, and that bared out. It's
53:20
always hard to predict exactly what it will be when you're shipping
53:23
a product at $1,500 for the first time, but
53:25
I'd say it was kind of fine. With
53:28
an expectations, it wasn't like a grand slam,
53:30
but it did fine. And
53:32
now Quest 3 is sort of the refinement
53:35
on mixed reality, kind of like Quest 1 was
53:38
that with Quest 3, we're
53:40
sort of at the point where we've gotten mixed reality, which
53:42
is even higher quality than what was in Quest Pro,
53:45
but it's a third of the price. So it's $500. So
53:47
I'm really excited to see how that one will go. It
53:51
seems like you all, based on my demos,
53:53
still kind of primarily think of it as a gaming
53:55
device. Is that fair, that the main use cases
53:57
for Quest 3 are going to be... gaming
54:01
meets social, so you've got Roblox now. I
54:03
think social is actually the first thing,
54:06
which is interesting, because Quest used
54:08
to be primarily gaming, and
54:10
now if you look at what experiences are people
54:12
spending the most time in, it's actually just different
54:15
social metaverse type experiences. So, you
54:17
know, things like Rec Room, VR Chat, Horizon,
54:21
Roblox, but even with Roblox just
54:23
kind of starting to grow on the platform, social
54:26
is already more time spent than gaming use cases.
54:28
So it's different if you look at the economics, because
54:30
people pay more for games, whereas social
54:33
kind of has that whole adoption curve thing that I talked about
54:35
before, where first you have to kind of
54:37
build out the big community, and then you can enable
54:39
commerce and kind of monetize it over
54:41
time. But this is sort of my whole theory
54:43
for VR, was people looked at it initially
54:46
as a gaming device, and I thought,
54:48
hey, I think
54:48
this is a new computing platform overall. Computing
54:51
platforms tend to be good for three major things,
54:54
gaming, social and communication,
54:56
and productivity, and I'm pretty sure
54:58
we can nail the social one, if we can find the right
55:01
partners on productivity, and if we can support
55:03
the gaming ecosystem, then I think that we can help this
55:05
become a big thing. So I'd say broadly
55:07
that's sort of on track, I thought it was gonna be a
55:10
long-term project, but I think the fact that social
55:13
has now overtaken gaming
55:15
is the thing that people are spending the most time on, is
55:17
an interesting software evolution in how they're used.
55:21
But yeah, like you're saying, I mean, entertainment, social,
55:23
gaming, still the primary things, productivity
55:25
I think still needs some time to develop.
55:29
I tried the Quest 3, it's definitely a meaningful
55:31
step change in terms of graphics and performance
55:34
and all the things you guys have put into it. It
55:36
feels still like we're a little
55:38
ways away from this medium becoming
55:41
truly mainstream, becoming something that- What
55:44
do you say mainstream viewing? Well, I know you're already
55:46
at kind of console level sales, so
55:48
you could say that's mainstream, but I guess in
55:51
terms of what you could think of as a general purpose
55:53
computing platform. So even like
55:55
PC or something like that,
55:57
seems- Well, in what sense? I think there's-
56:00
there's a few parts of this. I think for productivity,
56:03
you probably want
56:04
somewhat higher resolution screens.
56:07
And that I think will come, and I think we're waiting for
56:09
the cost curve to basically,
56:12
like we could have super high resolution screens today,
56:14
just that the device would be thousands and thousands of
56:16
dollars, right? Which is basically the trade off that Apple
56:18
made with their Vision Pro. Have you tried it yet?
56:21
No, I haven't now. Yeah. But
56:24
you're right. They guided towards that
56:26
one spec, you can tell. Yeah, you just have to
56:29
imagine over the next five
56:32
plus years, like there will be
56:34
displays that are that good, and they'll come down
56:36
in cost, and we're
56:38
just sort of riding that curve. So for today,
56:40
when you're building one of these products, you basically have the
56:42
choice of, if you have it
56:44
at that expensive, then you will sell
56:46
hundreds of thousands of units or something. But
56:49
we're trying to build something where we build up the community
56:51
of people using it. So
56:54
we're trying to thread the needle and have the best possible display
56:56
that we can, while having a cost $500, Yeah,
57:00
I reported on some comments you made to employees
57:03
after Apple debuted the Vision Pro, and you didn't seem
57:05
super phased by it. Like it
57:07
seemed like it didn't bother you as much as it maybe
57:09
could have. I have to imagine if they released
57:11
a $700 headset, we'd
57:14
be having a different conversation, but they're
57:16
shipping low volume, and they're probably
57:18
three to four years out of a general,
57:21
like a lower tier type release that's
57:23
at any meaningful scale. So I guess, I
57:25
mean, is it because the market's yours foreseeably then
57:27
for a lot? I mean, look, Apple is
57:30
obviously very good at this. So I don't want to be
57:32
dismissive, but because we're
57:34
relatively newer to building this, the
57:36
thing that I wasn't sure about is
57:38
when Apple released a device, were
57:41
they just going to have made some completely
57:43
new insight or breakthrough that just
57:45
made our effort. Blew your
57:47
R&D up. Yeah, that's just like, oh, like, well,
57:50
now we need to go start over or something. And
57:52
to me, that was the thing that, yeah,
57:55
I thought we were doing pretty good work. So I thought that
57:57
was unlikely, but you don't know for sure
57:59
until... They show up with their thing and
58:02
there was just nothing like that, right? So I
58:04
think that there are some things that they did that that
58:06
are they're clever I think well, we know when we
58:08
actually get to use it more I'm sure there are gonna be other
58:10
things that will they will learn that are interesting
58:13
But mostly they just chose a different
58:15
part of the market to go in and I think
58:17
it makes sense for them Right. I mean I think that they sell it
58:20
must be what 15 to 20 million Mac books
58:22
a year and from their perspective If
58:24
they can you know replace those Mac
58:27
books over time with things like vision Pro Then
58:29
that's like a pretty good business for them Yeah, right
58:32
and it'll be many billions
58:34
of dollars of revenue and you know I think they're pretty
58:36
happy selling 20 million or 15 million Mac
58:38
books a year. It's good But
58:40
we play a different game, right? It's I mean, we're
58:43
not trying to sell devices at a big premium
58:45
and make a ton of money on the devices You
58:47
know going back to the curve they
58:49
were talking about before we
58:51
want to build something. That's great Get
58:53
it to be so that people use it and want
58:55
want to use it like every week and every day and then
58:57
over time Scale it to hundreds
59:00
of millions or billions of people and
59:02
you know I think if you if you want to do that Then
59:04
you have to innovate not just on the quality of the device
59:07
But also in making it affordable and accessible to people
59:09
so I do just think we're playing somewhat
59:11
different games and that I think Makes it
59:14
said over time, you know They'll I'm
59:16
sure build a high quality device and in
59:18
the zone that they're focusing on and it
59:20
may just be that these are in fairly Different spaces
59:22
for a long time. Yeah, but I'm not sure
59:25
I think we'll see is it as it goes from
59:27
the developer perspective Does it help
59:29
you to have developers building
59:32
on? Do you see I guess
59:34
because I you could lean too much I guess into the Android
59:36
versus iOS analogy here But yeah I
59:39
guess where do you see that going where
59:41
is meta does meta really lean into
59:43
and the Android approach and you start licensing? Your
59:46
software and technology does I'd
59:48
like to to have this be a more
59:50
open ecosystem over time My theory
59:53
on how
59:54
these computing platforms evolved
59:56
is there will be a closed integrated stack
59:59
and a more open in stock and there have
1:00:01
been in every generation of computing
1:00:03
so far. The thing that's actually not clear
1:00:06
is which one will end up being the more
1:00:08
successful. I think we're looking, we're
1:00:10
kind of coming off of the mobile one now
1:00:13
where
1:00:14
Apple has truly been the dominant company. Even
1:00:16
though there are technically more Android phones, there's way more
1:00:18
economic activity in the center of gravity for
1:00:21
all the stuff that's clearly on iPhones. In
1:00:23
a lot of the most important countries for defining
1:00:25
this, I think iPhone has a majority
1:00:28
and growing share and I think it's clearly just the dominant
1:00:30
company in the space. But that wasn't true
1:00:33
in computers and PCs. Microsoft
1:00:36
and- So our approach here
1:00:38
is to focus on making it
1:00:41
as affordable as possible.
1:00:42
We want to be the open ecosystem and
1:00:44
we want the open ecosystem to win. So
1:00:47
I think it is possible that this will be more
1:00:49
like PCs than like
1:00:51
mobile where maybe Apple
1:00:54
goes for this for kind of a high
1:00:56
end segment and maybe
1:00:58
we end up being the primary ecosystem
1:01:02
and the one that ends up serving billions
1:01:04
of people. That's the outcome that
1:01:07
we're certifying for. On the progress
1:01:09
that you're making with AR glasses, it's
1:01:11
my understanding that you're going to have your first kind of
1:01:13
internal, at least dev kit next year.
1:01:15
I don't know if you're going to show it off publicly or not, if that's
1:01:17
been decided. But is that progressing
1:01:20
at the rate that you have hoped as well?
1:01:22
It seems like Apple's dealt with this. Everyone's
1:01:24
been dealing with kind of the technical
1:01:27
problems with this. I don't
1:01:29
think we have anything to announce on that today. You
1:01:32
said AR glasses are a kind of end
1:01:34
of this decade thing and I guess what I'm trying to get
1:01:36
at is- To be at more
1:01:39
of a mainstream consumer product, not
1:01:41
like a V1. I don't have anything new to
1:01:43
announce today on this. We have a bunch
1:01:45
of versions of this that we're building internally. We're
1:01:48
kind of coming at it from two angles at once.
1:01:51
We're starting with Ray-Ban, which is like,
1:01:53
if you take stylish glasses today, what's
1:01:55
the most technology that you can cram
1:01:57
into that and make it a good product? coming
1:02:00
out from the other side, which is like, all right, we want to create
1:02:02
what is our ideal product with like,
1:02:05
full holograms, you walk into
1:02:07
a room, like, there's
1:02:09
like as many holograms, there's there are physical
1:02:12
objects, like you can interact with like, people
1:02:15
as holograms, ais as holograms,
1:02:17
like all this stuff. And then how do we get that
1:02:20
to basically fit into
1:02:22
glasses like form factor at as
1:02:25
affordable of a price as we can
1:02:27
get to, I'd say the the Ray
1:02:29
ban one, I'm really curious
1:02:32
to see how the second generation
1:02:34
of the Ray bans does. And the first one, I think the
1:02:36
reception was, was pretty good.
1:02:39
I mean, there's a bunch of reports about the retention
1:02:41
being somewhat lower. And then yeah, I think
1:02:43
that there's a bunch of stuff that we just need to polish where
1:02:46
the cameras are just so much better, the audio is so much better.
1:02:48
And we didn't realize that a lot of people were going to want to use
1:02:50
it for like listening to podcasts when they go on
1:02:52
a run, right? That wasn't what we designed it for.
1:02:55
But it was a great use case. So it's like, okay,
1:02:57
yeah, great. Like, let's make sure that's good in
1:02:59
v2. So, you know, it's the cycle
1:03:01
for iterating on this, if you're doing if we're,
1:03:03
you know, doing like a threads release or Instagram,
1:03:06
and the cycle is like a month, hardware, it's like 18
1:03:08
months, right? Right. So this is the
1:03:10
next step. And we're, I think, I'm just gonna climb
1:03:13
up that curve. But the initial interest,
1:03:15
I think, is there, I think
1:03:17
this is an interesting base to build from. So
1:03:19
I feel good about that. Going
1:03:22
the other direction, I mean, the technology
1:03:24
is hard, right? And it's,
1:03:27
we are able to get it to work. It's
1:03:29
currently very expensive. So
1:03:32
if you want it to, if you want to
1:03:34
reach a consumer population,
1:03:36
that's gonna wait for the cost curve to come down.
1:03:38
Yeah. So that's kind
1:03:40
of so that's kind of the main limiting. Well,
1:03:42
I think there's that and we Yeah, I mean,
1:03:45
we want to keep on improving it. So I
1:03:47
think,
1:03:48
but look, you learn
1:03:50
by trying to assemble, integrate everything, it's
1:03:52
you can't just like do a million R&D efforts and
1:03:54
in isolation
1:03:56
and then like, hope that they come together.
1:03:58
I think part of what lets you get to
1:04:01
building the ultimate product, just having a
1:04:03
few tries practicing building the ultimate product.
1:04:05
And it's like, oh well, we did that, but I don't
1:04:08
know, it wasn't quite as good on this one
1:04:10
dimension as we wanted, so let's
1:04:12
not ship that one, let's hold that one and then do
1:04:14
the next one. So that's sort of some of the process
1:04:17
that we've had, is we have multiple
1:04:19
generations of how we're gonna build this. You
1:04:21
know, when I look at the overall budget
1:04:24
for Reality Labs, I mean, it's augmented
1:04:26
reality, the glasses I think is the
1:04:29
most expensive part of what we're doing. That's
1:04:31
why I ask, because I think people are wondering like, where's all
1:04:33
this going? I mean, but look, I
1:04:35
think at the end of the day, I'm
1:04:38
quite optimistic about both augmented and virtual
1:04:40
reality. I think AR glasses are gonna
1:04:43
be the thing that's like mobile phones, that
1:04:45
you walk around the world wearing. VR
1:04:48
is gonna be like your workstation or TV, which
1:04:51
is when you're like settling in
1:04:53
for a session and you want kind
1:04:56
of higher fidelity, more compute, rich
1:04:59
experience, then it's gonna be worth
1:05:01
putting that on. But you're not gonna walk down the street wearing VR
1:05:04
headset. I mean, at least I hope not.
1:05:06
I mean, that's not the future that we're working towards.
1:05:09
But I do think there's somewhat of a bias, maybe
1:05:11
this is in the tech industry or maybe overall, where
1:05:13
people think that the mobile phone one, the glasses
1:05:16
one is sort of
1:05:18
the only one of the two that will end up being valuable.
1:05:20
But I think there are a ton
1:05:22
of TVs out
1:05:25
there, right? And there are a ton of people
1:05:27
who are kind of like spend a lot of time in front of computers
1:05:29
working. So I actually think the VR one will be
1:05:31
quite important too, but I
1:05:34
think that there's no question that the larger
1:05:36
market over time, I think should be smart
1:05:39
glasses. And I mean, now I think you're gonna
1:05:41
have both all the immersive quality
1:05:44
of being able to interact with people and feel
1:05:46
present no matter where you are in sort
1:05:48
of a normal form factor. And you're
1:05:50
also gonna have like the perfect form factor
1:05:52
to deliver all these AI experiences over time,
1:05:55
because they'll be able to see what you see and hear what you hear.
1:05:57
So yeah, I mean, this stuff is challenging. I
1:06:00
think making things small
1:06:02
is also very hard. There's this funny
1:06:05
counterintuitive thing where I think humans
1:06:08
get super impressed by building big things
1:06:10
like the pyramids, but I
1:06:12
think a lot of time building small things like
1:06:15
cures for diseases at a cellular
1:06:17
level or miniaturizing
1:06:20
a supercomputer to fit into your glasses are
1:06:22
maybe even bigger feats than building some
1:06:24
really physically large things, but it just
1:06:28
sort of seems less impressive for some
1:06:30
reason, but I don't know, it's
1:06:32
super fascinating stuff. The last year
1:06:34
has been, I feel like every time
1:06:36
we talk there's a lot has happened in a year. You
1:06:39
seem really dialed in to managing the company,
1:06:41
and I'm curious kind of what motivates
1:06:44
you these days, because you've got a lot going on, and you're getting
1:06:46
into fighting, you've got three kids, you've got the philanthropy
1:06:49
stuff, there's a lot going on, and
1:06:51
you seem more active in
1:06:53
kind of day-to-day stuff, at least externally
1:06:56
than ever. You're kind of the last,
1:06:58
I think, founder of your era still
1:07:00
leading a company of this large.
1:07:03
Do you think about that? Do you think about kind of what
1:07:06
motivates you still, or is it just kind of
1:07:08
still clicking, and it's kind of more subconscious?
1:07:11
I don't know, I mean, I'm not sure that much of the stuff
1:07:13
that you said is that new. I mean,
1:07:17
kids are seven years old, almost
1:07:19
eight now, right? So that's been
1:07:21
for a while. Yeah, the fighting thing is
1:07:23
relatively new over the last few years, but I've always been very physical,
1:07:26
so a lot of sports and stuff like that. But
1:07:30
we go through different waves
1:07:34
in terms of what the company
1:07:37
needs to be doing, and I think that that
1:07:39
calls for somewhat different styles
1:07:41
of leadership, and I think we went through a
1:07:44
period where a lot of
1:07:46
what we needed to do was tackle and
1:07:49
navigate some important social issues, and
1:07:51
I think that that required a somewhat different style.
1:07:54
And then we went through a period where we had some
1:07:56
quite big business challenges, handling in
1:07:59
a recession. and revenue
1:08:01
not coming in the way that we thought and needing to
1:08:04
do layoffs, and that required a
1:08:06
somewhat different style. But now
1:08:08
I think we're squarely back
1:08:11
in developing really
1:08:13
innovative products, especially because of
1:08:15
some of the innovations in AI. I
1:08:18
think that in some ways that just plays exactly
1:08:20
to, I think, my
1:08:22
favorite style of running a company.
1:08:25
But I don't know, I think these things evolve
1:08:27
over time. It feels like you're having more fun.
1:08:30
Well, how can you not? I mean, this is like, I mean, this
1:08:32
is I think what's great about the tech industry is like
1:08:34
every once in a while you get something like these
1:08:37
AI breakthroughs and it just changes everything.
1:08:39
And yeah, I mean, that can be threatening
1:08:41
if you're behind it, but I just think that that's
1:08:44
like when stuff changes and when awesome stuff gets
1:08:46
built. So then that's exciting. I guess
1:08:48
personally, I think a lot
1:08:50
of people, I mean, the world has been so weird over the last
1:08:52
few years, especially going
1:08:54
back to the COVID pandemic
1:08:57
and all that stuff. And I think it was an opportunity
1:09:00
for a lot of people to just sort of reassess
1:09:02
what they found meaningful in their lives. And
1:09:05
there's obviously a lot of stuff that was tough about it, but in
1:09:07
the silver lining, it was like I got to spend a lot more time with
1:09:09
my family and spend more time
1:09:12
out in nature because I wasn't coming into the office
1:09:14
quite as much. And I was definitely
1:09:16
a period of reflection
1:09:18
where I sort of, I felt like since
1:09:21
the time I was basically, I
1:09:23
was like 19 when I started the company. I mean, like every year
1:09:25
it's just, okay, we want to connect more people,
1:09:27
right? It's like connecting people is good.
1:09:30
That's sort of what we're here to do. Let's like make
1:09:32
this bigger and bigger and just like kind
1:09:34
of connect more people and
1:09:37
build more products that allow people to do that. I
1:09:39
guess we just sort of hit the scale where to me,
1:09:42
what I found sort of satisfaction in life
1:09:44
from and what I think is like the
1:09:47
right strategy, I think
1:09:49
both for like me personally and for the company
1:09:52
is less to just focus
1:09:54
on like, okay, we're gonna just like connect more people. And
1:09:56
more like, let's do some awesome
1:09:59
things. And... Sounds
1:10:01
very technical. I mean, there
1:10:04
are a lot of different analogies on this, but I mean, someone
1:10:07
made this point to me that doing
1:10:10
good things is different from doing awesome
1:10:13
things. And social media in a lot of ways,
1:10:15
it's good, right? It gives a lot
1:10:17
of people a voice and it lets them
1:10:19
connect and it's like sort of warm
1:10:21
and it's taking like a basic technology
1:10:24
and bringing it to billions of people. But I
1:10:26
think that there's an inherent awesomeness of
1:10:29
like
1:10:30
doing some technical feat for the first
1:10:32
time. And I
1:10:34
guess I'm, for the
1:10:36
next phase of what we do, just
1:10:38
a little more focused on that. Like,
1:10:41
I think we've done a lot of good things.
1:10:43
I think we need to make sure that they stay good,
1:10:45
right? I think that there's like a lot of work that needs to happen
1:10:47
to, on making sure the balance of all that
1:10:49
is right. But for the next wave
1:10:52
of, I guess, my life and
1:10:54
for the company, but also
1:10:56
outside of the company, what I'm doing at CZI
1:10:59
and just some of my personal projects, it's like
1:11:01
I sort of define my life
1:11:03
at this point more in terms of getting
1:11:05
to work on awesome things with great
1:11:08
people who I like working with. So it's
1:11:10
like I work on all this
1:11:13
Reality Lab stuff with Boz and
1:11:15
a team over there and like it's just super exciting.
1:11:17
And I get to work on all this AI stuff with
1:11:19
Chris and Ahmed and like the folks
1:11:21
who are working on that and like it's really exciting.
1:11:24
And like we get to work on some of the philanthropy
1:11:26
work and helping to cure diseases with
1:11:28
Priscilla and a lot of the best scientists in
1:11:30
the world. And that's really cool. And it's like, so just
1:11:33
then there's like personal stuff. It's like we get to raise a family.
1:11:35
It's like, that's really neat. And like there's
1:11:37
no other person I'd rather do that with. And but
1:11:40
I don't know, to me, that's just sort of
1:11:42
where I am in life now. But um... Sounds
1:11:45
like a nice place to be. I mean, I'm enjoying
1:11:47
it. Mark Zuckerberg, the optimist. I
1:11:49
mean, always somewhat optimistic. But yeah,
1:11:51
no, but this is... Thanks for the time, Mark. Yeah. Appreciate
1:11:54
it. Thank you.
1:11:58
Thanks again to Mark Zuckerberg.
1:11:59
Thank you to Markerberg for taking the time to talk today. Thanks
1:12:02
as always to Alex Heath for guest hosting, and thank
1:12:04
you for listening to Decoder. I hope you enjoyed it. You
1:12:06
can find Alex at his newsletter, Command Line. It's theverge.com
1:12:09
slash command line. It is jam-packed,
1:12:11
let's be honest. It is just a great newsletter.
1:12:14
Alex is also at Code this week, interviewing
1:12:16
Roblox CEO Dave Buzucki. Stay tuned for that
1:12:18
and plenty of more interviews from the
1:12:20
Code conference in the feed to come. As
1:12:23
always, I'd love to hear what you think of Decoder. You
1:12:25
can email us at decoder at theverge.com. We read every
1:12:27
email. You can also hit me up on Threads.
1:12:29
I'm at Reckless1280 on Threads. And
1:12:32
we have a TikTok, which is super fun. Check
1:12:34
it out at DecoderCon. If you like
1:12:36
Decoder, please share it with your friends and subscribe
1:12:38
wherever you get your podcasts. If you really like
1:12:40
the show, hit us up with that five-star review.
1:12:42
Decoder is a production of The Verge and part of the Vox Media
1:12:44
Podcast Network. Today's episode
1:12:46
was produced by Kate Cox and Nick Statt and edited by Calvin
1:12:49
Wright. The Decoder music is by Breakmaster
1:12:51
Cylinder. Our editorial director is Brooke
1:12:53
Minters and our executive
1:12:54
producer is Alan O'Donovan. Support
1:12:58
for this show came
1:12:59
from American Express Business. You've seen your business go
1:13:01
from just an idea to a success. Now it's time to find a partner to help
1:13:03
you grow it even more. American Express is here to
1:13:05
help. American Express Business cards are built
1:13:07
for your business with features and benefits like
1:13:09
the ability to earn membership rewards points on select cards,
1:13:12
the power to pay for big business purchases, and
1:13:14
24-7 support. American
1:13:16
Express Business cards are available for purchase on the American
1:13:19
Express website. You can purchase them online or directly
1:13:21
from the American Express website. American Express Business
1:13:23
cards are available for purchase on the American
1:13:25
Express website. You can purchase them online or directly from the American
1:13:27
Express website. Built for your business. Amex
1:13:30
Business.
1:13:30
Terms apply. Learn more at AmericanExpress.com
1:13:34
slash business cards.
Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More