Get ready for a jam-packed episode with co-hosts Yvonne and Rafael as they chat with their friend and colleague Mollie Kallen. Mollie is president and CEO of MKCM Inc., a nationwide case management firm specializing in workers' compensation and catastrophic case management services. Mollie is serious when it comes to the business of case management and also giving back to the workers' comp industry. WARNING: lots of laughs in this episode!

(2:50) Mollie reveals what she did before getting into workers’ comp and how she was introduced to the workers’ comp industry

(6:10) Mollie explains why she loves workers’ comp

(9:05) Pivoting with Telehealth services during Covid

(12:00) Mollie explains what a typical day looks like for a workers’ comp case manager

(16:25) What are the prerequisites for becoming a case manager?

(20:50) Mollie’s vision for case management in workers’ comp

(25:45) Mollie shares 3 nuggets of advice for industry newcomers

(31:20) Mollie discuss her love of travel and why she and Yvonne are co-hosting the 2021 Around the World Virtual Tour

(34:15) Rafael and Mollie chat about social determinants of health and what they mean for injured workers

(36:33) The importance of trust: a key issue when working with injured workers

(39:00)  Contact Mollie at her email: [email protected] 

(40:20) Fun with abbreviations mentioned in the episode

¡Muchas Gracias! Thank you for listening. We would appreciate you sharing our podcast with your friends on social media. Find Yvonne and Rafael on Linked In or follow us on Twitter @deconstructcomp