The second part of our conversation with Len D’ Cruz delves into the emotional impact of clinical errors and explores the role of the BDA in supporting dental professionals when things go wrong.

Len also discusses his practice-growth journey so far and reveals why he still feels an affinity for NHS practice and patients.

In This Episode

01:30 - BDA—role and challenges

14.16 - Stress, errors and impact

24:25 - Blackbox thinking

37:00 - Practice growth

45.46 - NHS practice

48.37 - Fantasy exit

53.03 - Practice management

55.06 - Getting involved

59.04 - Identity

01.00.52 - Fantasy dinner party

01.10.01 - Last days and legacy

About Len D’Cruz

Len D’Cruz is the head of indemnity at the British Dental Association. He heads a mixed NHS/private practice consisting of seven surgeries in Woodford Green, North East London. He also teaches the MA in Dental Law and Ethics program at the University of Bedfordshire.