This is a short episode on the dark pattern of not allowing a customer to leave a service without unnecessary effort.
The Sunday Times website does not allow users to cancel their digital subscription on the site. It took a 15 minus chat online to accomplish what should take one minute and a couple clicks. Hear all about it and think about what decisions like this mean to an organization hell-bent on annoying customers.

The Dark Patterns website referred to in this episode is at
https://darkpatterns.org

They do a really good job writing about and classifying  dark patterns. Thank-you, Harry Brignull and Alexander Darlington.

The Sunday Times article on the French philosopher Levy is at
https://www.thetimes.co.uk/article/bernard-henri-levy-interview-coronavirus-has-sent-the-world-into-psychotic-delirium-lz5sn8gnn